Fundraising Shop Manager in Lytham St Annes

Job Description

Do you have excellent skills to effectively manage the day to day running of the Fundraising shop?

Do you value people, wanting to work with us in serving our customers and volunteers as we reach out with Jesus in word and deed?

If so, this role might be for you.

You will have relevant experience in managing/ supervising, retail sales and cash handling.

You will be a warm, team player, committed to supporting St Paul’s ministry and vision. Note the role is physically demanding

Job Description

Job Title: Fundraising Shop Manager

Salary: £26,600 plus employer’s pension contribution (5%)

Reports to: Appointed Shop Oversight Committee Member (SOC) (Line Manager); Shop Oversight Committee; St Paul’s Parochial Church Council (PCC) (Employer)

Directly Managing: Shop Volunteers

Contract: Fixed Term 12 months (subject to and including a successful 6 month probation) (with possibility for extension beyond initial contract)

Hours of Work: Full Time (36 hours 15mins), working 9am - 5 pm (excluding 45-minute lunch allowance). 5 days within a 6 day week including Saturdays. No Sundays. No Bank Holidays. Flexibility will be required

Annual Leave: 22 days (plus accrued Public Holidays), plus discretionary extra days given by the PCC for closures on Easter Saturday and between Christmas and New Year

Normal Place of Work: St Paul’s Fundraising Shop, 42 Woodlands Road, Lytham St Annes, FY8 4BX

Vision Statement

The Fundraising Shop exists to enable St Paul’s Church to serve its parish by supporting financially the work and needs of St Paul’s, providing a place of welcome, meeting and prayer, supporting those most in need and offering a place where people can explore the good news of Jesus.

Role and Core Mission

• To support the vision of St Paul’s Church by managing efficiently the day to day operation of the Fundraising Shop and its volunteers, ensuring it is financially sustainable and aligned with the mission and values of St Paul’s.
• To create a warm and welcoming environment for customers and volunteers, acting as a representative of St Paul’s.
• To effectively manage stock and sales to ensure maximum income, whilst pricing fairly so that goods are affordable and of good quality for customers; working with the SOC to consider appropriate ways for the shop to support designated local and international needs, including through use of unsold stock.
• To work with the church family to support and enable the mission activities in the shop (including a daily prayer meeting; attendance is optional), providing space for Christian literature, advertising events and signposting to relevant individuals/ materials as appropriate).
• To understand and express sympathy with the ethos, mission and ministry of St Paul’s and do nothing that would be seen to undermine it.

Management Responsibilities

• Responsible for the day to day operation of the shop including managing stock levels, stock sorting, pricing of goods for sale, shop displays including window areas, general housekeeping such as maintaining stocks of consumables and till operations including cashing up each day.
• Prepare volunteer rotas with three week forward planning to ensure the shop is adequately staffed at all times.
• Ensure that all PCC policies and procedures (including Health and Safety and Safeguarding) are followed by you and all volunteers.
• Maintain high standards of customer service, presentation and professionalism to protect the reputation of St Paul’s Church.
• Respond promptly and effectively to customer concerns or complaints.
• Attend training as required and make effective use of relevant technology.
• Report regularly to the Shop Oversight Committee (SOC) including via a monthly Manager/SOC meeting, highlighting key issues such as: arrangements for holidays and absences and anticipated staffing shortages; recommending improvements and reporting accidents (logged in the Accident Book) and near misses to aid compliance with H&S policy;
• Implementing actions agreed with the SOC, such as sales; to work flexibly and undertake other duties as requested by the PCC, consistent with the purpose of the role.
• Ensure accurate, relevant and up-to-date records are kept.

Finances

• Follow all cash handling, banking and financial procedures, completing all financial administration accurately and on time.
• Work towards agreed sales and income targets, providing information to monitor income and expenditure in line with PCC procedures.

Stock Management

• Monitor and manage stock levels, rotation and quality to maintain an attractive, safe and well stocked shop, creating appealing displays on the shop floor and in shop windows.
• Ensure the shop complies with Trading Standards requirements.
• Carry out the physical operational requirements of the shop, ensuring donations are moved downstairs in a timely manner as well as sorting donated stock in accordance with H&S guidance.
• NB. This role requires regular manual handling of donations/stock throughout the premises and between floors which must comply with Manual Handling Procedures. Role will require sorting items or tasks on the shop floor for a significant part of the day.

Volunteer Management

• Safely recruit, induct, train, supervise and support volunteers.
• Build and maintain a positive, supportive volunteer team through communication, planning and volunteer meetings.
• Delegate tasks to volunteers each day to foster routines.
• Promote a strong and secure safeguarding culture ensuring all safeguarding policies are followed.
• Maintain accurate up to date records for volunteers and ensure all Data Protection requirements are followed and preserve confidentiality.

Security and Premises

• Act as key holder ensuring the timely opening and closing of the shop in line with stated shop opening and closing times.
• Responsible for the shop CCTV system as an authorised user taking reasonable steps to prevent theft and loss of goods.
• Respond to building issues reporting maintenance and repair needs promptly to the SOC. Liaise with contractors as required and ensure church property and equipment remain secure and in good working order.