At a Glance
- Tasks: Coordinate office operations and provide exceptional service to guests at a luxury hotel.
- Company: Join the prestigious St. Pancras Renaissance Hotel in London.
- Benefits: Enjoy 28 days holiday, gym access, and exclusive discounts.
- Other info: Opportunities for personal development and career growth in a vibrant environment.
- Why this job: Be part of a dynamic team shaping the future of luxury hospitality.
- Qualifications: Strong communication skills and computer literacy required.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Rooms Office Coordinator – St. Pancras Renaissance Hotel, London NW, United Kingdom. Open to candidates with the latest education/graduate level (GCSE).
Responsibilities
- Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
- Enter and locate work-related information using business applications and systems.
- Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc.
- Maintain confidentiality of proprietary materials and information.
- Address guests\\\' service needs in a professional, positive, and timely manner.
- Speak to guests and co-workers using clear, appropriate and professional language.
- Attend and actively participate in all required training sessions including shift briefings. There will be regular knowledge tests to ensure knowledge in a five-star environment.
- Work as a strong and committed team member and colleague, and proactively nurture all relationships.
- Perform other reasonable job duties as requested by Supervisors.
Qualifications
- Exceptional interpersonal and communication skills with the ability to interact effectively at all levels.
- Be computer-literate in the use of Microsoft Office applications and other business software.
- Previous experience in customer service is preferred.
What is in it for you
In addition to a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:
- 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
- Pension scheme participation.
- Life Assurance coverage.
- Annual Performance Review pay adjustments.
- Complimentary gym and spa access.
- Free St. Pancras Experience for you and a guest, including breakfast.
- Free meals while at work.
- Dry-cleaning service availability.
- Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
- 50% discount at any of the St Pancras outlets.
- Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
- Travel ticket season loan.
- Cycle to work scheme.
- Employee Assistance Programme access.
- Comprehensive Training and Development programme participation.
- Awards and recognition celebrations, among many other benefits.
Join Our Team
Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Job Types: Full-time, Permanent
Benefits
- Company events
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
Schedule
- 8 hour shift
Work authorisation
- United Kingdom (required)
Work Location: In person
Reference ID: 24127927
Keywords: London jobs
Closed Date: 2025-11-07
Rooms Office Coordinator in City of London employer: St. Pancras Renaissance Hotel
At St. Pancras Renaissance Hotel, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters personal and professional growth. Our commitment to employee development is reflected in our comprehensive training programmes and numerous benefits, including generous holiday entitlement, wellness initiatives, and exclusive discounts. Join us in the heart of London, where you can thrive in a dynamic team dedicated to delivering luxury hospitality while enjoying a supportive and inclusive environment.
Contact Details:
St. Pancras Renaissance Hotel Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Rooms Office Coordinator in City of London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like St. Pancras Renaissance Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to St. Pancras Renaissance Hotel
Don't be shy about reaching out to St. Pancras Renaissance Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Rooms Office Coordinator in City of London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about St. Pancras Renaissance Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at St. Pancras Renaissance Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
