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- Tasks: As a Night Auditor, you'll manage guest check-ins and ensure smooth hotel operations overnight.
- Company: Renaissance Hotels is all about unique experiences and immersing guests in local culture.
- Benefits: Enjoy flexible hours, employee discounts, and opportunities for career growth.
- Why this job: Join a vibrant team that values adventure and creativity in hospitality.
- Qualifications: No prior experience needed; just bring your passion for customer service and a positive attitude.
- Other info: Perfect for night owls who thrive in dynamic environments!
The predicted salary is between 28800 - 43200 £ per year.
At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We're looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.
Let your passion for discovery become a career. Explore, discover, share, and inspire at St Pancras Renaissance Hotel
Masterpiece by Design. Dynamic by Nature
The St. Pancras Renaissance Hotel is distinctly iconic and an architectural masterpiece that celebrates both heritage and innovation. Housed in one of London's landmark buildings, it is where modern lifestyle and luxury experiences create new stories built upon those from the past.
Position Summary
As a Night Auditor at St. Pancras you look after this extraordinary hotel through the night. You are responsible for guest check-ins, operate telephoning the telephone switchboard station. Respond to and resolve guest requests, run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
Responsibilities: Here's what your journey with us entails
- Knowledge of hotel rates, daily selling strategy, discounts and handling of reservation queries
- Serving guests by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a continuing relationship and loyalty to Marriott
- Ensuring the accuracy and completion of all folios, room changes and credit approval
- Ensuring a quick, efficient and friendly check in and departure of all guests.
- Complying with unit cash handling and credit policies and procedures
- Understanding the banking and change order procedure
- Being responsible for all payment transactions on the shift and to report any discrepancies
- Completing daily checklist tasks
- Providing information to guests about outlets, staff and services, including hours of operation, room locations, types of room and room rates
- Complying with the room selling strategies, cancellation procedures and walk procedures
- Operating the switchboard and dealing with messages and enquiries when required, in an efficient and professional manner
- Being fully aware of the Accident Reporting Procedure, Maintenance Fault Procedure and Fire Policy
Qualifications:
- Exceptional interpersonal and communication skills with the ability to interact effectively at all levels.
- Previous experience in a luxury hotel environment is preferred.
What is in it for you:
In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:
- 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
- Pension scheme participation.
- Life Assurance coverage.
- Annual Performance Review pay adjustments.
- Complimentary gym and spa access.
- Free meals while at work.
- Dry-cleaning service availability.
- Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
- 50% discount at any of the St Pancras outlets.
- Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
- Travel ticket season loan.
- Cycle to work scheme.
- Employee Assistance Programme access.
- Comprehensive Training and Development programme participation.
- Awards and recognition celebrations, among many other benefit
Join Our Team: Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
AMRT1_UKCT
Night Auditor employer: St Pancras Renaissance Hotel London
Contact Detail:
St Pancras Renaissance Hotel London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Auditor
✨Tip Number 1
Familiarize yourself with the unique offerings of Renaissance Hotels. Understanding the brand's commitment to local culture and guest experiences will help you align your answers during the interview with their values.
✨Tip Number 2
Highlight any previous experience in hospitality or customer service, especially in roles that required attention to detail and problem-solving skills. This will demonstrate your capability as a Night Auditor.
✨Tip Number 3
Prepare to discuss how you handle late-night situations and manage stress. As a Night Auditor, you'll need to show that you can maintain composure and efficiency during quieter hours.
✨Tip Number 4
Research common software and tools used in hotel management. Being knowledgeable about these systems can give you an edge and show your readiness for the role.
We think you need these skills to ace Night Auditor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Night Auditor position at Renaissance Hotels. Understand the key responsibilities and skills required, such as attention to detail and customer service.
Tailor Your CV: Customize your CV to highlight relevant experience in hospitality or similar roles. Emphasize any previous night audit experience, customer service skills, and your ability to work independently during night shifts.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of the unique experiences Renaissance Hotels offers. Mention how you can contribute to creating memorable guest experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates professionalism and attention to detail, which are crucial for the Night Auditor role.
How to prepare for a job interview at St Pancras Renaissance Hotel London
✨Understand the Company Culture
Before your interview, take some time to research Renaissance Hotels and their unique approach to hospitality. Familiarize yourself with their values and how they aim to provide guests with an adventurous experience.
✨Highlight Your Customer Service Skills
As a Night Auditor, you'll be interacting with guests during late hours. Be prepared to share examples of how you've provided excellent customer service in previous roles, especially in challenging situations.
✨Showcase Attention to Detail
The role requires accuracy in financial reporting and guest services. Prepare to discuss how you ensure precision in your work and any relevant experiences that demonstrate your attention to detail.
✨Prepare Questions About the Role
Think of insightful questions to ask during the interview. This shows your interest in the position and helps you understand how you can contribute to the hotel's mission of providing unique guest experiences.
