Host/Hostess - Booking Office 1869

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure.

As a Host/ess of Booking Office 1869 at St. Pancras, you are responsible for delivering the warmest of five-star welcomes in our food & beverage outlets. Our guests visit us with expectations of attentive yet relaxed service where your personality and professionalism are delivered in equal measures. The reality of your role and the responsibility you hold is that you can either make or break a guest experience depending on the service you provide. One warm smile and one warm welcome at a time is how we've built our reputation and it's your job to uphold this!

Responsibilities:

• Product (food & beverage), menu, operational, service knowledge is essential.
• Knowledge of the overall hotel operations is essential for this role to understand the part you play in the wider guest experience.
• You must be proactive with your learning; this includes menu items and service standards.
• Our guests must receive a consistent level of service the first, second and fifth time they visit any of our F&B outlets.
• Knowledge of Health, Safety and Hygiene (sanitation, cleanliness).
• Knowledge of reservation systems and computer software.
• Excellence in spoken and written English is key in responding to guest enquiries.
• Attendance at monthly departmental meetings and 1:1's is essential for you to have the knowledge you need in your role.
• Maintain an exceptionally high standard of five-star luxury lifestyle service within The Booking Office, Hansom Lounge and MI+ME.
• Attitude, grooming standard, body language and tone need to be positive, supportive and on brand at all times.
• You are expected to deliver service to your full potential when you are here.
• You're expected to maintain the cleanliness of all F&B equipment and areas at all times.
• You are also expected to carry out other duties that may be required to ensure the F&B and overall hotel operation is properly maintained to provide a total guest experience.

Qualifications:

• Minimum of 1 year of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment.
• Strong understanding of standards and procedures.
• Exceptional interpersonal and communication skills with the ability to interact effectively at all levels.
• Detail-oriented with a passion for delivering excellence in customer service.

What is in it for you:

• 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
• Pension scheme participation.
• Life Assurance coverage.
• Annual Performance Review pay adjustments.
• Complimentary gym and spa access.
• Free meals while at work.
• Dry-cleaning service availability.
• Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
• 50% discount at any of the St. Pancras outlets.
• Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
• Travel ticket season loan.
• Cycle to work scheme.
• Employee Assistance Programme access.
• Comprehensive Training and Development programme participation.
• Awards and recognition celebrations, among many other benefits.

Join Our Team: Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.