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For Companies At a Glance
- Tasks: Create memorable guest experiences and manage check-ins/check-outs with a smile.
- Company: Join the iconic St Pancras Renaissance Hotel, a blend of heritage and modern luxury.
- Benefits: Enjoy 28 days holiday, gym access, discounts, and comprehensive training opportunities.
- Why this job: Be part of a dynamic team shaping luxury hospitality and making a real difference.
- Qualifications: Exceptional communication skills and previous customer service experience preferred.
- Other info: Marriott values diversity and offers a people-first culture.
The predicted salary is between 24000 - 36000 £ per year.
As a Front Desk Associate you are not simply expected to ensure a smooth check-in and check-out. Instead you are expected to create an experience which is memorable and unique, seek opportunities to go the extra mile and leave that lasting impression. A Front Desk Associate will typically act as the first point of contact for our guests, seamlessly process operational needs, complete reports and meet guest requests, all whilst telling stories of the iconic building that is, St Pancras.
The St. Pancras Renaissance Hotel is distinctly iconic and an architectural masterpiece that celebrates both heritage and innovation. Housed in one of London's landmark buildings, it is where modern lifestyle and luxury experiences create new stories built upon those from the past.
Responsibilities:
- Addressing guests in a professional, positive, and timely manner.
- Welcoming and acknowledging each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Anticipating guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Staying up to date on what is going on in the locale and engaging guests in conversation regarding their stay, property services, and area attractions/offerings.
- Assisting other associates to ensure proper coverage and prompt guest service.
- Tagging, storing, and retrieving luggage from luggage storage, providing guests with proper claim tickets for their luggage.
- Thanking guests with genuine appreciation and providing a fond farewell.
- Performing other reasonable duties as requested by Supervisors or Managers.
Qualifications:
Exceptional interpersonal and communication skills with the ability to interact effectively at all levels. Previous experience in customer service is preferred.
What is in it for you:
- 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
- Pension scheme participation.
- Life Assurance coverage.
- Annual Performance Review pay adjustments.
- Complimentary gym and spa access.
- Free meals while at work.
- Dry-cleaning service availability.
- Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
- 50% discount at any of the St Pancras outlets.
- Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
- Travel ticket season loan.
- Cycle to work scheme.
- Employee Assistance Programme access.
- Comprehensive Training and Development programme participation.
- Awards and recognition celebrations, among many other benefits.
Join Our Team:
Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Front Desk Associate - Guest Experience Expert employer: St Pancras Renaissance Hotel London
Contact Detail:
St Pancras Renaissance Hotel London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Associate - Guest Experience Expert
✨Tip Number 1
Familiarise yourself with the St Pancras Renaissance Hotel's history and unique features. Being able to share interesting stories about the building will not only impress your interviewers but also demonstrate your passion for creating memorable guest experiences.
✨Tip Number 2
Practice your interpersonal skills by engaging in conversations with friends or family. Focus on using positive body language, maintaining eye contact, and addressing people by their names to build rapport, as these are key aspects of the Front Desk Associate role.
✨Tip Number 3
Stay updated on local attractions and events around St Pancras. This knowledge will allow you to engage guests in meaningful conversations and provide tailored recommendations, showcasing your commitment to exceptional service.
✨Tip Number 4
Demonstrate your ability to anticipate guest needs by thinking of examples from your past experiences where you went above and beyond for a customer. Sharing these anecdotes during your interview can highlight your proactive approach to guest service.
We think you need these skills to ace Front Desk Associate - Guest Experience Expert
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Front Desk Associate position. Tailor your application to highlight relevant experiences that demonstrate your ability to create memorable guest experiences.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for hospitality and customer service. Use specific examples from your past experiences to illustrate how you can go the extra mile for guests, and mention your enthusiasm for working at the St Pancras Renaissance Hotel.
Highlight Interpersonal Skills: In your CV, emphasise your exceptional interpersonal and communication skills. Provide examples of how you've successfully interacted with customers in previous roles, showcasing your ability to engage with guests positively and professionally.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Front Desk Associate.
How to prepare for a job interview at St Pancras Renaissance Hotel London
✨Showcase Your Interpersonal Skills
As a Front Desk Associate, you'll be the first point of contact for guests. Make sure to demonstrate your exceptional communication skills during the interview. Practice friendly greetings and maintain eye contact to convey warmth and professionalism.
✨Know the Hotel's Story
Familiarise yourself with the history and unique features of the St Pancras Renaissance Hotel. Being able to share interesting stories about the building will not only impress your interviewers but also show your passion for the role and the hotel.
✨Anticipate Guest Needs
During the interview, highlight your ability to anticipate customer needs. Share examples from past experiences where you went the extra mile for a guest or resolved an issue proactively. This will demonstrate your commitment to creating memorable experiences.
✨Engage in Role-Play Scenarios
Be prepared for potential role-play scenarios during the interview. Practising how you would handle various guest interactions can showcase your problem-solving skills and ability to stay calm under pressure, which are crucial for this position.
