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- Tasks: Welcome guests with a smile and assist them throughout their stay.
- Company: Join Renaissance Hotels, part of Marriott International, known for unique guest experiences.
- Benefits: Enjoy 28 days holiday, gym access, discounts, and comprehensive training.
- Why this job: Be part of a dynamic team shaping luxury hospitality and creating memorable experiences.
- Qualifications: Previous hospitality experience preferred; strong communication skills are essential.
- Other info: Embrace a diverse, inclusive culture and grow your career in an iconic London hotel.
The predicted salary is between 24000 - 36000 £ per year.
At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure.
We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International.
Position Summary: First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. Our Door Person - Guest Arrival Expert takes the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences.
Responsibilities:
- Welcoming and acknowledging each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Anticipating guests' service needs, including asking questions of guests to better understand their needs.
- Providing assistance to individuals with disabilities.
- Continually expanding knowledge of local attractions and popular culture.
- Arranging transportation for guests/residents/visitors.
- Contacting appropriate individual or department to resolve guest requests or problems.
- Supplying guests with directions and information regarding property amenities and local areas of interest.
- Tagging, storing, and retrieving luggage from luggage storage.
- Supporting all co-workers and treating them with dignity and respect.
- Maintaining awareness of undesirable persons on property premises.
- Reporting work-related accidents or other injuries immediately upon occurrence.
- Performing other reasonable job duties as requested by Supervisors.
Qualifications:
- Previous experience in a similar role within the hospitality industry is preferred.
- Strong understanding of standards and procedures.
- Exceptional interpersonal and communication skills.
What is in it for you:
- 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
- Pension scheme participation.
- Life Assurance coverage.
- Annual Performance Review pay adjustments.
- Complimentary gym and spa access.
- Free meals while at work.
- Dry-cleaning service availability.
- Complimentary enrolment in BenefitHub.
- 50% discount at any of the St Pancras outlets.
- Marriott Discount Card offering benefits on hotel stays.
- Travel ticket season loan.
- Cycle to work scheme.
- Employee Assistance Programme access.
- Comprehensive Training and Development programme participation.
Join Our Team: Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
Door Person employer: St Pancras Renaissance Hotel London
Contact Detail:
St Pancras Renaissance Hotel London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Door Person
✨Tip Number 1
Familiarise yourself with the local area and its attractions. As a Door Person, you'll be expected to provide guests with information about nearby sites and activities, so knowing the ins and outs of your surroundings will help you stand out.
✨Tip Number 2
Practice your interpersonal skills. Since this role involves welcoming guests and making them feel at home, honing your ability to engage in friendly conversation and read social cues can make a significant difference in your interactions.
✨Tip Number 3
Demonstrate your problem-solving abilities. Be prepared to discuss how you've handled guest requests or issues in the past, as this shows your capability to think on your feet and ensure a smooth experience for guests.
✨Tip Number 4
Show your enthusiasm for hospitality. During any interactions, whether in person or over the phone, convey your passion for providing excellent service and creating memorable experiences for guests, as this aligns perfectly with the hotel's values.
We think you need these skills to ace Door Person
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Door Person at Renaissance Hotels. Highlight your ability to create memorable experiences for guests and your knowledge of local attractions in your application.
Tailor Your CV: Customise your CV to reflect relevant experience in hospitality or customer service. Emphasise your interpersonal skills and any previous roles that required you to interact with guests or manage their needs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the importance of first impressions. Use specific examples from your past experiences to demonstrate how you can contribute to the guest experience.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your contact information is correct. A polished application reflects your attention to detail.
How to prepare for a job interview at St Pancras Renaissance Hotel London
✨Show Your Enthusiasm
As a Door Person, your role is all about creating memorable first impressions. Make sure to express your passion for hospitality and excitement about the opportunity to welcome guests. A genuine smile and positive energy can go a long way!
✨Know the Local Area
Familiarise yourself with local attractions, popular culture, and amenities around the hotel. During the interview, be prepared to discuss your knowledge of the area and how you can enhance guests' experiences by sharing recommendations.
✨Demonstrate Interpersonal Skills
Exceptional communication is key in this role. Practice active listening and think of examples from your past experiences where you've successfully interacted with guests or resolved issues. This will showcase your ability to connect with people effectively.
✨Dress Professionally
Since the position requires maintaining a professional appearance, ensure you dress appropriately for the interview. This not only reflects your understanding of the role but also shows respect for the company’s standards.
