At a Glance
- Tasks: Create unforgettable event experiences through setup, guest service, and operational excellence.
- Company: Join the Autograph Collection, part of Marriott International, known for unique hotel experiences.
- Benefits: Enjoy special room rates, discounts, paid leave, and wellbeing resources.
- Other info: Dynamic work environment with opportunities for growth and collaboration.
- Why this job: Be part of a creative team where your individuality shines and every day is unique.
- Qualifications: Strong communication skills and a passion for hospitality; food hygiene knowledge preferred.
The predicted salary is between 11.7 - 14.3 £ per hour.
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest.
In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
At Autograph Collection Hotels, individuality is our greatest strength. Just as every hotel has its own story, character and point of view, so does every person who joins our team. We champion bold ideas, genuine personality and the freedom to bring your own style to what you do, creating an environment where creativity, curiosity and entrepreneurial spirit can thrive.
If you're inspired by originality, thrive on making a difference and want to be part of a growing collection of distinctive hotels where every day is exactly like nothing else, Autograph Collection is a place where you can truly make your mark.
Position Summary
The Event Support Expert (Banqueting Associate) is responsible for creating memorable and unique event experiences by delivering a wide range of event support services. This role supports the successful execution of meetings, banquets, and events through room setup, equipment handling, guest service, food and beverage support, and operational excellence, ensuring events run flawlessly while maintaining Marriott standards and procedures.
What you'll do
- Deliver personalized, engaging, and attentive guest service while creating memorable event experiences.
- Welcome guests, respond to service needs professionally, and ensure every guest interaction is positive and memorable.
- Set tables according to event requirements and service standards, ensuring all supplies meet quality expectations.
- Prepare coffee breaks, buffet stations, action stations, service carts, and banquet setups according to Banquet Event Orders and company standards.
- Set up, operate, troubleshoot, and dismantle audio-visual, projection, lighting, and conferencing equipment.
- Maintain cleanliness of banquet rooms, event spaces, work areas, and equipment while following clean-as-you-go procedures.
- Replenish buffet items, support banquet service, fulfill special event requests, and assist guests with AV and internet usage.
- Complete closing duties including cleaning, restocking, storing equipment, securing storage areas, and completing daily checklists.
- Support team members, participate in training, and contribute ideas that enhance guest experiences and operational performance.
What you'll bring
- Strong product knowledge relating to food and beverage service, menus, operations, and food hygiene.
- Knowledge of banqueting room setups and banquet service operations.
- Understanding of overall hotel operations and the guest experience journey.
- Ability to learn and retain menu changes, beverage offerings, and service standards.
- Level 2 Food Hygiene certification preferred or willingness to achieve this qualification.
- Ability to work across multiple functions, including floor service, bartending, barista duties, hosting, banqueting service, room set-up, and other Food & Beverage operations.
- Strong communication skills with the ability to work effectively with guests, colleagues, supervisors, and managers.
- Understanding of food handling procedures, food hygiene, allergy awareness, health and safety requirements, and PPE usage.
- Ability to support co-workers, build collaborative relationships, and work respectfully within a team environment.
Our Benefits
At Marriott, we put people first - it's one of our distinctive core values. Through Explore by Marriott Bonvoy, our associates have access to special room rates, discounts on food and beverage, experiences, and more across Marriott's portfolio of 30+ hotel brands and 9,500+ properties worldwide. Associates receive paid leave to use for vacations, sick time, holidays and more. Through our global TakeCare platform, associates have access to locally driven wellbeing activities and resources designed to meet people where they are. Depending on the property and role, additional local benefits may also be available.
Our award-winning culture
Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit life.marriott.com to learn more about our workplace culture and career opportunities.
LEGAL DISCLAIMER
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Event Support Expert (Part - Time) [Casual] employer: St Pancras London, Autograph Collection
As a Senior Sales Manager at our St. Pancras location, you will thrive in a dynamic and inclusive work culture that values collaboration and creativity. We offer competitive benefits, ongoing training, and clear pathways for career advancement within the prestigious Marriott International family, ensuring you can grow both personally and professionally while delivering exceptional experiences to our guests. Join us in a vibrant London setting where your contributions directly impact our success and guest satisfaction.
Contact Details:
St Pancras London, Autograph Collection Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Event Support Expert (Part - Time) [Casual]
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at St Pancras London, Autograph Collection and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Event Support Expert (Part - Time) [Casual]
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at St Pancras London, Autograph Collection that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at St Pancras London, Autograph Collection.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at St Pancras London, Autograph Collection get a sense of who you are beyond your experience!
How to prepare for a job interview at St Pancras London, Autograph Collection
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at St Pancras London, Autograph Collection and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
