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- Tasks: Monitor security, assist guests, and ensure smooth operations during night shifts.
- Company: Join the vibrant California Hotel, known for its unique Art Deco style.
- Benefits: Competitive pay, dynamic work environment, and opportunities for growth.
- Why this job: Be part of a quirky team and create unforgettable guest experiences.
- Qualifications: Customer service passion, strong communication skills, and attention to detail.
- Other info: Flexible shifts with a chance to work independently in a lively atmosphere.
The predicted salary is between 20000 - 30000 £ per year.
Born in 1985, our 61 bedrooms California Hotel is a unique bed & breakfast, the first property opened within the Megaro portfolio. It has always been the leading character of the company, through its Art Deco look and vibrant bar & Terrace.
We are looking to enlarge our family and are looking for an experienced Night Hotel Receptionist, ideally experienced with the role using Rezlynx (PMS system) – although not a must to be considered for the role. The receptionist will be working on-site 4 days a week (12 hrs shifts – 48 hrs per week), monitoring security of the property, responding professionally and promptly to an emergency; communicating urgent issues to line manager or manager on duty, always maintaining a fast correspondence with guests, and assisting as promptly as possible.
The ideal candidate will be passionate, well presented with great eye for details, and plenty of passion about customer service and guest journey. The role reports directly to the Front of House Manager and requires someone with superb organisation and communication skills. It is essential to ensure the department is always briefed therefore communication is key.
The Night Receptionist will:
- Possess comprehensive knowledge of the company PMS system, Rezlynx.
- Possess excellent presentation and interpersonal skills.
- Skilled in checking arrivals lists, credit limit reporting and cash handling.
- Knowledge of standard PC packages and computerized reservations systems.
- Proficient in handling general clerical and administrative tasks.
- Be flexible, will have great attention to detail.
- Possess the ability to work independently.
- Excellent command in English, both in oral and written.
- Be extremely knowledgeable in regard to the company services, standards & products.
- Commercially and financially astute.
- Provide exceptional customer service and unforgettable experience.
If you are looking for a vibrant, quirky operation, no need to look any further. Apply today and begin a new adventure with us.
Night Hotel Receptionist – California Hotel 3 employer: St. Pancras Hotels Group Ltd & St Pancras Hotels Services Ltd
Contact Detail:
St. Pancras Hotels Group Ltd & St Pancras Hotels Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Hotel Receptionist – California Hotel 3
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. You never know who might have a lead on that perfect Night Hotel Receptionist role.
✨Tip Number 2
Practice your pitch! When you get the chance to meet someone from the hotel or attend an event, be ready to introduce yourself and share why you're passionate about customer service and the guest journey. Make it memorable!
✨Tip Number 3
Show up at the hotel! If you can, pop by California Hotel and ask to speak with the Front of House Manager. A friendly face can make a lasting impression, and it shows you're genuinely interested in joining their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Night Hotel Receptionist – California Hotel 3
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service shine through. We want to see that you genuinely care about creating unforgettable experiences for our guests.
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience, especially if you've worked with PMS systems like Rezlynx. We love seeing how your skills match what we're looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-organised information that showcases your communication skills, so make it easy for us to see why you're a great fit.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our vibrant team.
How to prepare for a job interview at St. Pancras Hotels Group Ltd & St Pancras Hotels Services Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of the California Hotel and its unique offerings. Familiarise yourself with the Art Deco style and the vibrant bar & terrace. This will show your passion for the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Think about specific situations where you went above and beyond to ensure a guest's experience was unforgettable. This is key for a Night Hotel Receptionist!
✨Be Ready for Scenario Questions
Expect questions about how you'd handle emergencies or difficult guests. Practise your responses to these scenarios, focusing on your ability to stay calm under pressure and communicate effectively. This will demonstrate your organisational skills and quick thinking.
✨Dress to Impress
As the first point of contact for guests, your presentation matters! Dress smartly and professionally for the interview. This not only reflects your understanding of the role but also shows that you take pride in your appearance and the company’s image.
