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- Tasks: Lead the hotel team, ensuring exceptional guest experiences and smooth operations.
- Company: The Gyle Hotel is a unique boutique hotel in Camden, offering personalised travel experiences.
- Benefits: Enjoy a vibrant work environment with opportunities for growth and development.
- Why this job: Join a passionate team in a charming setting, shaping unforgettable guest journeys.
- Qualifications: 3-4 years in hotel management, strong communication skills, and a passion for hospitality.
- Other info: Ideal for those who thrive in dynamic environments and love engaging with guests.
The predicted salary is between 36000 - 60000 £ per year.
Born in 2019, The Gyle Hotel is a unique residential hotel located in the colourful borough of Camden. The property offers the opportunity to immerse yourself in one of London's most historically curious neighbourhoods as we welcome our guests to Argyle Square and this beautifully unique, cozy, and personalised travel experience.
The Gyle possesses 41 keys with every room having solid oak flooring, vintage mirrors, Scottish textiles, and many more lovely features.
We are looking for a Hotel Manager for this wonderful property, someone who has 3 to 4 years' experience in a similar position and is extremely passionate about boutique properties. The Hotel Manager will be fully responsible for the day to day running & control of the Hotel Reception and guests' journey, ensuring the property is run smoothly and the highest of customer service is delivered, liaising with both Reception and Housekeeping team. The Hotel Manager will be responsible for the development and maintenance of all standards, shaping the guest journey to the highest personalised and attentive service.
Reporting directly to the Director of Operations, the ideal candidate will be passionate, charismatic, very knowledgeable, and experienced within the role in a 4 or 5-star independent/boutique property. The role requires someone with superb organisation and communication skills, bags of energy and charisma, a positive mindset, and a hands-on approach. It is essential to ensure all the departments are adequately briefed and always trained, leading the team by example.
The Hotel Manager will:
- Manage and train the team to guarantee great attention to detail and an unforgettable experience for our guests.
- Ensure arrivals, check-ins & check-outs are managed smoothly and efficiently to the highest customer service level.
- Experience in managing both front-of-house and housekeeping teams.
- Ideally be experienced in working with Guestline/Rezlynx PMS (although not a must to be considered for the position).
- Be a system super user, updating guests' history accordingly, and understanding very well the management of room rates.
- Be extremely knowledgeable regarding the company services, standards & products.
- Be commercially and financially astute.
- Be flexible on working hours and duties.
- Be NVQ qualified.
- Possess a strong know-how in health and safety policies and procedures.
- Be truly passionate about guests' journey and will possess great attention to detail.
Apply today and begin a new adventure with us.
Hotel Manager - 4* Townhouse Boutique Hotel employer: St. Pancras Hotels Group Ltd & St Pancras Hotels Services Ltd
Contact Detail:
St. Pancras Hotels Group Ltd & St Pancras Hotels Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Manager - 4* Townhouse Boutique Hotel
✨Tip Number 1
Familiarise yourself with The Gyle Hotel's unique offerings and the local area of Camden. Understanding the hotel's character and its surroundings will help you demonstrate your passion for boutique properties during any discussions.
✨Tip Number 2
Network with professionals in the hospitality industry, especially those who have experience in boutique hotels. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals.
✨Tip Number 3
Prepare to discuss your previous experiences managing teams in a hotel setting. Be ready to share specific examples of how you've improved guest experiences or streamlined operations, as this will showcase your hands-on approach and leadership skills.
✨Tip Number 4
Research the latest trends in boutique hospitality and customer service excellence. Being knowledgeable about current best practices will not only impress during conversations but also show your commitment to delivering high-quality service.
We think you need these skills to ace Hotel Manager - 4* Townhouse Boutique Hotel
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in hotel management, particularly in boutique or independent properties. Emphasise your skills in customer service, team management, and operational efficiency.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of what makes a boutique hotel special. Mention specific experiences that demonstrate your ability to enhance the guest journey.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as organisation, communication, and leadership. Provide examples of how you've successfully managed teams and improved guest experiences in previous roles.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work at The Gyle Hotel. Research the hotel and mention what specifically draws you to this position and how you can contribute to their unique guest experience.
How to prepare for a job interview at St. Pancras Hotels Group Ltd & St Pancras Hotels Services Ltd
✨Show Your Passion for Boutique Hotels
Make sure to express your enthusiasm for boutique properties during the interview. Share specific experiences that highlight your passion and how it aligns with the unique offerings of The Gyle Hotel.
✨Demonstrate Your Leadership Skills
Prepare examples of how you've successfully managed and trained teams in previous roles. Highlight your hands-on approach and how you lead by example to ensure high standards of service.
✨Know the Guest Journey Inside Out
Familiarise yourself with the entire guest journey, from check-in to check-out. Be ready to discuss how you would enhance this experience at The Gyle, ensuring every detail is attended to.
✨Be Ready to Discuss Financial Acumen
Since the role requires commercial and financial awareness, prepare to talk about your experience with managing budgets, room rates, and any systems like Guestline/Rezlynx PMS. This will show your understanding of the business side of hotel management.
