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- Tasks: Manage night shifts, ensuring guest safety and exceptional service.
- Company: Join The Megaro Collection, a vibrant group of unique hotels in London.
- Benefits: Full-time position with immediate start and a dynamic work environment.
- Why this job: Be part of a high-end operation and create unforgettable guest experiences.
- Qualifications: Experience with Rezlynx PMS and excellent communication skills required.
- Other info: Perfect for those passionate about hospitality and eager to grow.
The predicted salary is between 30000 - 40000 £ per year.
The Megaro Collection encompasses 3 distinctive hotels ranging from our 61-bedroom 3* hotel The California, our 33-bedroom and 8 apartments 4* Boutique townhouse The Gyle, and our 49-bedroom 5* property The Megaro. Each hotel offers a unique insight to life in one of London’s rising neighbourhoods and welcomes all guests to Argyle Square for an exceptional and personalised travel experience.
We are now ready to enlarge our family and are looking for an experienced Night Hotel Receptionist, experienced with the role using Rezlynx (PMS system). The receptionist will be working on-site 4 days a week (12 hrs shifts), monitoring security of the property, responding professionally and promptly to emergency situations; communicating urgent issues to the line manager or manager on duty, always maintaining fast correspondence with guests, and assisting as promptly as possible.
The ideal candidate will be passionate, well presented with great eye for detail, and plenty of passion about 5-star service and guest journey. The role reports directly to the Hotel Manager and requires someone with superb organisation and communication skills. It is essential to ensure the department is adequately briefed at all times; therefore communication is key.
Responsibilities- Possess comprehensive knowledge of the company PMS system, Rezlynx.
- Possess excellent presentation and interpersonal skills.
- Skilled in checking arrivals lists, credit limit reporting and cash handling.
- Knowledge of standard PC packages and computerized reservations systems.
- Proficient in handling general clerical and administrative tasks.
- Be flexible, with great attention to detail.
- Possess the ability to work independently.
- Excellent command in English, both oral and written.
- Be extremely knowledgeable regarding the company services, standards & products.
- Commercially and financially astute.
- Provide exceptional customer service and unforgettable experience.
If you are looking for a vibrant yet high-end operation, no need to look any further. Apply today and begin a new adventure with us.
Experience & Qualifications
- Experience: Required
- Languages: English – Advanced
- Employment: Full-time
- Starting time: Immediate start!
About St Pancras Hotel Services Ltd: St Pancras Hotels Services Limited is a hospitality company based in King’s Cross/St Pancras. Whilst we are a group of eclectic brands, each brand has its very own personality, in the same way as our people are unique.
Night Hotel Receptionist – The Megaro Collection employer: St Pancras Hotel Services Ltd
Contact Detail:
St Pancras Hotel Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Hotel Receptionist – The Megaro Collection
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with The Megaro Collection and its unique offerings. This way, when you chat with the hiring team, you can show off your knowledge and passion for their brand.
✨Tip Number 2
Practice your communication skills! As a Night Hotel Receptionist, you'll need to be on the ball with guest interactions. Try role-playing scenarios with friends or family to boost your confidence in handling various situations.
✨Tip Number 3
Showcase your attention to detail! Bring examples of how you've excelled in previous roles, especially in customer service. Highlighting your ability to manage tasks efficiently will make you stand out as a candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our vibrant team at The Megaro Collection.
We think you need these skills to ace Night Hotel Receptionist – The Megaro Collection
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for hospitality shine through! We want to see that you’re excited about providing 5-star service and creating unforgettable experiences for our guests.
Tailor Your CV: Make sure your CV is tailored to the Night Hotel Receptionist role. Highlight your experience with Rezlynx and any relevant skills that match the job description. We love seeing how your background fits with what we’re looking for!
Be Professional Yet Personal: While we appreciate professionalism, don’t be afraid to inject a bit of your personality into your application. We’re looking for someone who can connect with guests, so show us who you are!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at St Pancras Hotel Services Ltd
✨Know Your PMS Inside Out
Make sure you’re familiar with Rezlynx, the property management system used by The Megaro Collection. Brush up on its features and functionalities, as being able to demonstrate your knowledge during the interview will show that you're ready to hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Think about specific situations where you went above and beyond for a guest, as this will highlight your passion for creating unforgettable experiences.
✨Demonstrate Your Communication Prowess
Since communication is key in this role, be ready to discuss how you handle urgent issues and keep your team informed. Share instances where your clear communication made a difference, especially in high-pressure situations.
✨Dress to Impress
As a Night Hotel Receptionist, presentation matters. Dress smartly for your interview to reflect the high standards of The Megaro Collection. This not only shows respect for the interview process but also gives a glimpse of how you’ll represent the hotel.