At a Glance
- Tasks: Manage night reception duties, ensuring guest satisfaction and property security.
- Company: Join the vibrant California Hotel, known for its unique Art Deco style.
- Benefits: Competitive hourly wage, immediate start, and a lively work environment.
- Other info: Flexible shifts with opportunities for personal growth in hospitality.
- Why this job: Be part of a quirky hotel experience and create unforgettable moments for guests.
- Qualifications: Customer service passion, strong communication skills, and attention to detail.
The predicted salary is between 26500 - 26500 £ per year.
Kings Cross. Born in 1985, our 61 bedrooms California Hotel is a unique bed & breakfast, the first property opened within the Megaro portfolio. It has always been the leading character of the company, through its Art Deco look and vibrant bar & Terrace.
We are looking to enlarge our family and are looking for an experienced Night Hotel Receptionist, ideally experienced with the role using Rezlynx (PMS system) – although not a must to be considered for the role. The receptionist will be working on-site 4 days a week (12 hrs shifts – 48 hrs per week), monitoring security of the property, responding professionally and promptly to an emergency; communicating urgent issues to line manager or manager on duty, always maintaining a fast correspondence with guests, and assisting as promptly as possible.
The ideal candidate will be passionate, well presented with great eye for details, and plenty of passion about customer service and guest journey. The role reports directly to the Front of House Manager and requires someone with superb organisation and communication skills. It is essential to ensure the department is always briefed therefore communication is key.
Responsibilities- Possess comprehensive knowledge of the company PMS system, Rezlynx.
- Possess excellent presentation and interpersonal skills.
- Skilled in checking arrivals lists, credit limit reporting and cash handling.
- Knowledge of standard PC packages and computerized reservations systems.
- Proficient in handling general clerical and administrative tasks.
- Be flexible, will have great attention to detail.
- Possess the ability to work independently.
- Excellent command in English, both in oral and written.
- Be extremely knowledgeable in regard to the company services, standards & products.
- Commercially and financially astute.
- Provide exceptional customer service and unforgettable experience.
- Experience: Required
- Languages: English – Advanced
- Employment: Full-time
- Salary: up to £12.71 hourly
- Starting time: Immediate start!
If you are looking for a vibrant, quirky operation, no need to look any further. Apply today and begin a new adventure with us.
Night Hotel Receptionist - California Hotel 3* employer: St Pancras Hotel Services Ltd
At California Hotel, we pride ourselves on fostering a vibrant and inclusive work culture that values passion and attention to detail. As a Night Hotel Receptionist, you will be part of a dynamic team in a unique Art Deco setting, with opportunities for personal growth and development while delivering exceptional customer service. Enjoy competitive pay, a supportive environment, and the chance to create unforgettable experiences for our guests in the heart of Kings Cross.
Contact Details:
St Pancras Hotel Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Hotel Receptionist - California Hotel 3*
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. You never know who might have a lead on that perfect Night Hotel Receptionist role!
✨Tip Number 2
Get your game face on for interviews! Research the California Hotel and its unique vibe. Show them you’re not just another candidate; you’re genuinely excited about being part of their quirky operation.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and handling emergencies. Role-play with a friend to boost your confidence and nail that interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our vibrant team at the California Hotel!
We think you need these skills to ace Night Hotel Receptionist - California Hotel 3*
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer service shine through. We want to see that you genuinely care about creating unforgettable experiences for our guests.
Tailor Your CV:Make sure to tailor your CV to highlight relevant experience, especially if you've worked with PMS systems like Rezlynx. We love seeing how your skills match what we're looking for!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-organised information that showcases your communication skills, so make it easy for us to see why you're a great fit.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at California Hotel.
How to prepare for a job interview at St Pancras Hotel Services Ltd
✨Know Your Stuff
Familiarise yourself with the California Hotel and its unique offerings. Understand the Art Deco style and the vibe of the bar & terrace. This will help you connect with the interviewers and show your genuine interest in the role.
✨Brush Up on Rezlynx
If you have experience with Rezlynx, make sure to highlight it! If not, do a bit of research on how PMS systems work. Being able to discuss how you would handle reservations and guest queries using such systems can set you apart.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Think about situations where you went above and beyond for a guest or resolved a tricky issue. This is key for a Night Hotel Receptionist!
✨Communicate Clearly
Since communication is crucial for this role, practice articulating your thoughts clearly. During the interview, be concise but thorough in your answers. This will demonstrate your organisational skills and ability to convey information effectively.
