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- Tasks: Manage check-ins, reservations, and provide exceptional customer service daily.
- Company: Join the vibrant California Hotel, a unique bed & breakfast in King's Cross.
- Benefits: Enjoy a dynamic work environment with flexible hours and opportunities for growth.
- Why this job: Be part of a quirky team that values creativity and guest experiences.
- Qualifications: Customer service passion and great communication skills are essential; experience with Rezlynx is a plus.
- Other info: Immediate start available; perfect for those seeking a lively hospitality adventure.
The predicted salary is between 24000 - 36000 £ per year.
Hotel Receptionist – California Hotel 3*. Kings Cross. Born in 1985, our 61 bedrooms California Hotel is a unique bed & breakfast, the first property opened within the Megaro portfolio. It has always been the leading character of the company, through its Art Deco look and vibrant bar & Terrace.. We are now ready to enlarge our family and are looking for an experienced Hotel Receptionist, ideally experienced with the role using Rezlynx (PMS system) – although not a must to be considered for the position.. The receptionist will be working on-site 5 days a week, managing check-in & check-out, reservations via calls and emails, always maintaining a fast correspondence with guests, and assisting as promptly as possible.. The ideal candidate will have to-do attitude and will be a hospitality professional, passionate about customer service and guest journey. The role reports directly to the Front of House Manager and requires someone with superb organisation and communication skills.. The Hotel Receptionist will:. ensure arrivals, check-in & check out are managed smoothly and efficiently to the highest customer service level.. have great attention to details.. have great communications skills.. have excellent command of English, both verbal and written.. be extremely knowledgeable in regards to the company services, standards & products.. flexible on working hrs and duties.. have a great eye for details and will maintain guests’ record up to date at all time.. provide exceptional customer service and unforgettable experience.. If you are looking for a vibrant, quirky operation, no need to look any further.. Apply today and begin a new adventure with us.
Experience: Required
Languages: English – Advanced
Employment: Full-time
Schedule: Rota Changes Weekly
Starting time: Immediate start!
About St Pancras Hotel Services Ltd:
St Pancras Hotels Services Limited is a hospitality company based in King\’s Cross/St Pancras. Whilst we are a group of eclectic brands, each brand has its very own personality, in the same way as our people are unique.
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Hotel Receptionist – California Hotel 3* employer: St Pancras Hotel Services Ltd
Contact Detail:
St Pancras Hotel Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist – California Hotel 3*
✨Tip Number 1
Familiarise yourself with the Rezlynx PMS system, even if you haven't used it before. Understanding how this software works can give you an edge during the interview, as it shows your willingness to learn and adapt quickly.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might face as a receptionist. Think about how you would handle difficult guests or manage multiple tasks at once, as these are key aspects of the role.
✨Tip Number 3
Research the California Hotel and its unique offerings. Being knowledgeable about the hotel's services and atmosphere will not only impress your interviewers but also help you convey your passion for the role.
✨Tip Number 4
Prepare questions to ask during your interview that demonstrate your interest in the hotel’s culture and operations. This shows that you’re not just looking for any job, but that you genuinely want to be part of their team.
We think you need these skills to ace Hotel Receptionist – California Hotel 3*
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and customer service. Emphasise any previous roles as a receptionist, particularly if you have used a PMS system like Rezlynx.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the hotel industry. Mention specific skills that align with the job description, such as communication and organisational skills.
Showcase Attention to Detail: In your application, provide examples of how you've demonstrated attention to detail in past roles. This could include managing guest records or ensuring smooth check-in/check-out processes.
Highlight Flexibility: Since the role requires flexibility in working hours, mention your availability and willingness to adapt to changing schedules. This shows that you are ready to meet the demands of the position.
How to prepare for a job interview at St Pancras Hotel Services Ltd
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to provide excellent customer service in previous roles.
✨Familiarise Yourself with Rezlynx
Even though experience with Rezlynx isn't a must, it’s beneficial to have a basic understanding of the system. Research its features and functionalities so you can discuss how you would adapt to using it if hired.
✨Demonstrate Your Communication Skills
Since the role requires excellent communication skills, prepare to showcase your ability to interact effectively. Practice answering questions clearly and concisely, and consider how you would handle difficult guest interactions.
✨Highlight Your Attention to Detail
The job description emphasises great attention to detail. Be ready to provide examples from your past experiences where your meticulous nature made a positive impact on guest satisfaction or operational efficiency.
