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- Tasks: Manage check-ins, reservations, and provide exceptional customer service to guests.
- Company: Join the unique Megaro Hotel, part of the prestigious St Pancras Hotels group.
- Benefits: Competitive salary, vibrant work environment, and opportunities for growth.
- Why this job: Be part of a high-end operation and create unforgettable experiences for guests.
- Qualifications: Experience in hospitality preferred but not essential; passion for 5-star service is key.
- Other info: Immediate start available; flexible working hours in a dynamic team.
The predicted salary is between 25000 - 30000 £ per year.
Born in March 2007, The Megaro Hotel is a 49‑bedroom boutique hotel. Part of St Pancras Hotels group, this is a unique property, combining art, luxury, and exclusivity under one roof. The Megaro proudly holds the world’s largest external hotel mural, acknowledged by international artists.
We are looking for an experienced Hotel Receptionist ready to join our wonderful team. Experience in a 5* hotel would be ideal, although not a must. The receptionist will work on-site 5 days a week, managing reservations (check‑in & check‑out), calls, and emails, always maintaining fast correspondence with guests, and assisting as promptly as possible.
The ideal candidate will be passionate, well‑presented, extremely knowledgeable, and dedicated to 5‑star service. The role reports directly to the Hotel Manager and requires superb organisation and communication skills. It is essential to ensure the department is adequately briefed at all times, so communication is key.
Responsibilities:- Ensure arrivals, check‑in & check‑out are managed smoothly and efficiently to the highest customer service level.
- Act as a system superuser, updating guests’ history accordingly and understanding the management of room rates.
- Be extremely knowledgeable about the company services, standards & products.
- Commercially and financially astute.
- Flexible on working hours and duties.
- Have a great eye for detail and maintain guests’ records up to date at all times.
- Provide exceptional customer service and unforgettable experience.
Job Details:
- Experience: Required
- Languages: English – Advanced
- Employment: Full‑time
- Schedule: Rota changes weekly
- Salary: £27,352 yearly
- Starting time: Immediate start!
If you are looking for a vibrant yet high‑end operation, apply today and begin a new adventure with us.
Hotel Receptionist – 5* Boutique Hotel employer: St Pancras Hotel Services Ltd
Contact Detail:
St Pancras Hotel Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist – 5* Boutique Hotel
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with The Megaro's unique features and services. This way, when you chat with the hiring team, you can show off your knowledge and passion for what makes this boutique hotel special.
✨Tip Number 2
Practice your communication skills! As a Hotel Receptionist, you'll need to be on top of your game when it comes to interacting with guests and colleagues. Try role-playing scenarios with friends or family to boost your confidence.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a 5-star environment. Make sure you look polished and professional when you attend any interviews or meet-ups with the hotel team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest updates and opportunities at The Megaro Hotel. Don’t miss out!
We think you need these skills to ace Hotel Receptionist – 5* Boutique Hotel
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for hospitality shine through! We want to see that you’re excited about providing 5-star service and creating unforgettable experiences for our guests.
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience, especially if you've worked in a 5* hotel before. We love seeing how your skills match what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-organised information that’s easy to read. Remember, communication is key in this role, so show us your skills right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team at The Megaro!
How to prepare for a job interview at St Pancras Hotel Services Ltd
✨Know Your Hotel Inside Out
Before the interview, make sure you research The Megaro Hotel thoroughly. Familiarise yourself with its unique features, services, and the overall vibe. This will not only impress your interviewers but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Hotel Receptionist, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest. Highlight your ability to handle difficult situations with grace and professionalism.
✨Dress to Impress
First impressions matter! Dress smartly and professionally to reflect the 5-star environment of the hotel. A polished appearance shows that you understand the importance of presentation in the hospitality industry.
✨Practice Your Communication Skills
Since communication is crucial for this role, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and skills.
