At a Glance
- Tasks: Support shop managers, assist with stock, and help at fundraising events.
- Company: St Oswald's Hospice, a charity dedicated to providing compassionate care.
- Benefits: Flexible hours, supportive work environment, and the chance to make a difference.
- Other info: Inclusive employer committed to diversity and career growth opportunities.
- Why this job: Join a mission-driven team and contribute to meaningful community support.
- Qualifications: Full UK driving licence, strong communication skills, and a passion for charity work.
The predicted salary is between 25000 - 30000 £ per year.
St Oswald's Hospice is looking for a Retail Support Manager to work 37.5 hours per week between Monday and Sunday, based in Newcastle upon Tyne. Closing date: 28 June 2026.
Responsibilities
- Providing on‑ground support to shop managers and teams, covering shifts when needed.
- Assisting with stock management, visual merchandising and customer service.
- Supporting retail fundraising events from setup to packing up.
- Working with retail teams to ensure consistent high standards across all shops.
- Maintaining a positive and supportive work environment in line with St Oswald’s values.
Qualifications
- Full UK driving licence with access to a car for work purposes.
- Confident and engaging communicator with excellent customer service skills.
- Adaptable and able to work independently.
- Passion for the charity’s mission.
- Comfortable travelling and working across multiple locations.
- Physical ability to perform demanding tasks required in shop and event support.
Due to the nature of this role in a hospice setting, an enhanced Disclosure and Barring Service (DBS) check will be required if you are appointed. You must have existing right to work in the UK for this role.
St Oswald’s Hospice is committed to equity and diversity and is an inclusive employer. As a Disability Confident Leader, we offer interviews under the disability confident scheme for candidates who meet the minimum requirements of the role.
Please note we reserve the right to close this vacancy at any time if we receive a high volume of applications or if a suitable candidate is found.
Retail Support Manager employer: St Oswald's Hospice
St Oswald's Hospice is an exceptional employer, offering a supportive and inclusive work environment in Newcastle upon Tyne. With a strong commitment to employee growth and development, we provide opportunities for our Retail Support Manager to engage in meaningful work that directly impacts the community. Our culture prioritises teamwork and high standards, ensuring that every team member feels valued and empowered to contribute to our charitable mission.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Support Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail sector, especially those who have experience with charities. They might know about openings or can give you a heads-up on what St Oswald's Hospice is really looking for.
✨Tip Number 2
Prepare for the interview by researching St Oswald's values and mission. Show us that you're not just interested in the role, but that you genuinely care about making a difference in the community. Passion goes a long way!
✨Tip Number 3
Practice your customer service skills! Since this role involves engaging with customers and supporting shop teams, think of scenarios where you’ve gone above and beyond. We want to hear those stories during your interview!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us that you’re serious about joining our team at St Oswald's Hospice.
We think you need these skills to ace Retail Support Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Retail Support Manager role. We want to see your passion for our mission and how you can contribute to our team!
Show Off Your Communication Skills:As a confident communicator, it’s important to showcase this in your written application. Use clear and engaging language to demonstrate your customer service skills and ability to work with diverse teams.
Highlight Relevant Experience:Don’t forget to mention any previous experience in retail or support roles. We love seeing how you've tackled similar challenges and contributed to a positive work environment in past positions.
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. This helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at St Oswald's Hospice
✨Know the Mission
Before your interview, take some time to understand St Oswald's Hospice and its mission. Familiarise yourself with their values and how they impact the community. This will not only show your passion for the charity but also help you align your answers with their goals.
✨Showcase Your Communication Skills
As a Retail Support Manager, you'll need to be an engaging communicator. Prepare examples of how you've successfully interacted with customers or supported teams in previous roles. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Demonstrate Adaptability
This role requires someone who can adapt to various situations, from covering shifts to managing stock. Think of instances where you've had to be flexible and how you handled those challenges. Sharing these stories will highlight your ability to thrive in a dynamic environment.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and upcoming retail fundraising events. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
