At a Glance
- Tasks: Support charity shops, manage stock, and assist at fundraising events.
- Company: Join St Oswald's Hospice, making a difference in the community.
- Benefits: Generous holiday allowance and a rewarding work environment.
- Other info: Dynamic role with opportunities to travel and grow within the charity sector.
- Why this job: Be a mobile superstar, thrive in variety, and help those in need.
- Qualifications: Full UK driving licence, excellent communication, and customer service skills.
The predicted salary is between 24625 - 26874 £ per year.
Overview
Retail Support Manager at St Oswald\'s Hospice
Location: Newcastle Upon Tyne
Salary: £24,625 - £26,874 per annum
Job Type: Full time - 37.5 hours per week (Hours to be worked between Monday to Saturday, and the occasional Sunday)
Closing Date: 2025-11-09 23:59:00
Reference: Retail Support Manager - 37.5 hours per week
A very generous holiday allowance.Hours to be worked between Monday to Saturday (and the occasional Sunday).
Role description
Calling all Retail Superstars! Do you thrive in a fast-paced environment? Are you passionate about making a difference? Do you love variety and working with a team? Then you might be the perfect fit for our Retail Support Manager position.
We are looking for enthusiastic and adaptable individuals to join our team and provide essential support across our network of charity shops. You’ll be a key player in ensuring our shops run smoothly, providing cover for our shop managers and helping out at retail fundraising events. This is not a typical 9-to-5 role. You’ll be a mobile superstar, travelling between our shops in the North East and supporting our teams wherever they need you. We need someone who loves a challenge, enjoys working independently, and isn’t afraid to jump in and help out.
Responsibilities
- Providing on-the-ground support to shop managers and teams, covering shifts when needed.
- Helping with stock management, visual merchandising, and customer service.
- Supporting retail fundraising events, from setup to packing up.
- Working with retail teams to ensure consistent high standards across all shops.
- Maintaining a positive and supportive work environment in line with St Oswald\'s values.
Requirements / What we’re looking for
- Has a full UK driving licence with access to a car for work purposes.
- Confident and engaging communicator with excellent customer service skills.
- Adaptable and able to work independently.
- Passion for the charity’s mission.
- Comfortable traveling and working across multiple locations.
This role is physical, demanding and very rewarding as our shop teams are the link between the Hospice and our supporters and local community.
Next steps
If this all sounds like you, please apply today. We would love to hear from you. If you have any queries please contact Ann Traynor, Retail Stock Manager, for more information.
This post is subject to an enhanced check by the Disclosure and Barring Service. You must have existing right to work in the UK for this role.
Closing date: Sunday 9th November 2025. Please note we reserve the right to close this vacancy at any time if we receive a high volume of applications or if a suitable candidate is found.
Interview date: Monday 17th November 2025. Interviews to be held at our unit in Ouseburn, Byker, Newcastle Upon Tyne.
Reference: LNKD1_UKTJ
Retail Support Manager in Newcastle upon Tyne employer: St Oswald's Hospice
St Oswald's Hospice is an exceptional employer that fosters a supportive and dynamic work culture, perfect for those who thrive in a fast-paced environment. With generous holiday allowances and opportunities for personal growth, employees are encouraged to make a meaningful impact within the community while enjoying the variety of working across multiple locations in Newcastle Upon Tyne. Join us to be part of a passionate team dedicated to making a difference in the lives of others.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Support Manager in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Research St Oswald's Hospice and understand their mission. This will help you connect with the interviewers and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the role and the company culture, which can be super helpful during your interview.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to retail support and customer service. Role-play with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at St Oswald's Hospice.
We think you need these skills to ace Retail Support Manager in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about making a difference in the community and supporting our charity's mission.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience that matches the Retail Support Manager role. We love seeing how your skills can directly contribute to our team and the shops!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. This helps us get to know you better!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at St Oswald's Hospice
✨Know the Mission
Before your interview, take some time to understand St Oswald's Hospice and its mission. Being able to articulate why you’re passionate about their work will show that you’re not just looking for any job, but that you genuinely care about making a difference.
✨Show Your Flexibility
Since this role requires adaptability and the ability to work across multiple locations, be prepared to share examples of how you've successfully managed changing circumstances in previous jobs. Highlighting your experience in fast-paced environments will really resonate with the interviewers.
✨Customer Service is Key
As a Retail Support Manager, excellent customer service skills are crucial. Think of specific instances where you’ve gone above and beyond for customers or resolved conflicts effectively. This will demonstrate your capability to maintain high standards in customer interactions.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask during your interview. Inquire about the challenges the retail teams face or how success is measured in this role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
