At a Glance
- Tasks: Process donations, manage our CRM database, and ensure excellent supporter care.
- Company: Join St Nicholas Hospice Care, a charity making a real difference in local lives.
- Benefits: Enjoy 25 days annual leave, pension options, and fun social events.
- Other info: Collaborative environment with opportunities for personal growth and making an impact.
- Why this job: Be part of a compassionate team supporting people through dying, death, and grief.
- Qualifications: Experience with CRM systems and strong data processing skills are a plus.
The predicted salary is between 38050 - 46506 £ per year.
St Nicholas Hospice Care is a successful charity serving the local area of West Suffolk and Thetford. Every year we support nearly 2,000 local people, delivering care across multiple settings. Our services are not just for patients, but for their family and friends too, and include everything from specialist medical care to bereavement support and practical help.
Are you detail-driven, digitally confident, and passionate about delivering excellent supporter care? Join St Nicholas Hospice Care and play a vital role in helping us raise the funds needed to support people facing dying, death and grief across West Suffolk and Thetford.
As our Fundraising Database Administrator, you’ll be at the heart of our income generation team—accurately processing donations, maintaining our CRM database (Donorflex), and ensuring every supporter receives a positive and meaningful experience. You’ll work closely with colleagues across fundraising, finance, and marketing, helping to ensure all income is recorded, reconciled, and communicated effectively.
What you’ll be doing:
- Processing and reconciling donations from multiple income streams
- Importing and managing data within our CRM system
- Administering Gift Aid and ensuring compliance
- Producing personalised supporter communications and thank-you letters
- Delivering excellent supporter care and responding to enquiries
- Supporting volunteers and contributing to wider fundraising administration
About you:
- Experience working with a CRM system and managing data
- Strong administrative and data processing skills
- High attention to detail and accuracy
- Confident using Microsoft 5, particularly Excel
- Excellent communication and customer service skills
- Experience in a charity or fundraising environment is desirable but not essential
You’ll be part of a compassionate, collaborative team dedicated to making a real difference in people’s lives, ensuring every supporter feels valued and every donation counts.
Working for us:
As an employee you will receive the following benefits:
- 25 days annual leave increasing to 29 with service (pro rata for part time employees)
- Access to a group pension plan or continuation of NHS Pension (subject to criteria)
- Access to Blue Light Card scheme
- Social events (such as photography group, quiz nights, picnics and more)
For further information, please contact Nick Fitton, CRM and Data Insights Manager at nicholas.fitton@stnh.org.uk. We look forward to hearing from you!
Fundraising Database Administrator in Bury St Edmunds employer: St Nicholas Hospice
St Nicholas Hospice Care is an exceptional employer dedicated to making a meaningful impact in the lives of individuals and families in West Suffolk and Thetford. With a strong emphasis on compassion, creativity, and relationship-building, we foster a supportive work culture that encourages personal and professional growth. Our team enjoys unique opportunities to engage with the community, develop innovative fundraising campaigns, and contribute to a cause that truly matters.
StudySmarter Expert Advice🤫
We think this is how you could land Fundraising Database Administrator in Bury St Edmunds
✨Get Involved with Local Charities
Dive into the local fundraising scene in your area! Volunteer for events or get involved with committees at organisations you admire. Not only will you gain experience, but you'll also make connections that could lead to that coveted full-time role at places like St Nicholas Hospice.
✨Network through Fundraising Events
Attend fundraising galas, charity auctions, and networking events. These gatherings are perfect for meeting industry professionals and perhaps even landing an interview on the spot. Plus, if you mention how you love the mission of St Nicholas Hospice, you’ll definitely make an impression!
✨Leverage LinkedIn for Connections
Don’t just sit back; actively connect with fundraisers on LinkedIn! Join groups related to fundraising development and share your insights or experiences, which can position you as a knowledgeable candidate for full-time roles. This is a platform where visibility really counts in our industry.
✨Showcase Your Passion through Content
Consider writing articles or creating posts about fundraising strategies, non-profit success stories, or your experiences in the field. Sharing this content can help establish your expertise and draw attention to yourself for full-time positions like that at St Nicholas Hospice. It’s all about being visible and passionate!
We think you need these skills to ace Fundraising Database Administrator in Bury St Edmunds
Some tips for your application 🫡
Show Your Passion for the Cause:In the world of fundraising, we want to see your genuine enthusiasm for the mission that St Nicholas Hospice supports. Be sure to weave in your personal connection to the cause in your cover letter. This isn't just a job for us; it's about making a difference, so let your passion shine through!
Highlight Relevant Experience:In your CV, focus on any past experience related to fundraising, community engagement, or donor relations. If you've organised events or developed marketing materials for a charity, make sure we see it front and centre. Quantify your achievements where possible—donor retention rates or funds raised can make a huge impact!
Use Engaging Language:When crafting your application, use engaging language that reflects the tone and values of St Nicholas Hospice. We're looking for enthusiasm and creativity in how you present your experience. This is especially key in fundraising, where storytelling can connect potential donors with our mission.
Tailor Your Application:One size does not fit all! Make sure to tailor your CV and cover letter specifically for the Fundraising Database Administrator role at St Nicholas Hospice. Research us to understand our specific initiatives and align your skills with our goals. A personalised approach shows that you’re genuinely interested and willing to put in the effort—qualities we absolutely love!
How to prepare for a job interview at St Nicholas Hospice
✨Display Your Passion for the Cause
Let’s face it, fundraising is all about passion! Show up to your interview with genuine enthusiasm for the mission of St Nicholas Hospice. Share specific experiences that demonstrate your commitment to similar causes, and don't shy away from discussing why this role and this organisation matter to you.
✨Know Your Fundraising Strategies
Brush up on different fundraising strategies and tools that are common in the industry, such as grant writing, event planning, or online campaigns. Be prepared to discuss which methods you've used successfully before and how they could translate to your work at St Nicholas Hospice.
✨Be Ready for Scenarios and Challenges
Expect scenario-based questions where you’ll have to talk about how you’d tackle potential challenges in fundraising. Whether it’s overcoming donor objections or streamlining donor processes, think about examples from your past that showcase your problem-solving skills.
✨Emphasise Collaboration and Network Building
Fundraising is rarely a solo effort; collaborative skills are key! Talk about how you've worked with different teams to achieve fundraising goals, and mention any networks you have that could be beneficial for St Nicholas Hospice. This shows you're not only a lone wolf but a team player with valuable connections.
