General Administrator in Suffolk

We are looking for a General Administrator to join our Clinical Administration Team. To ensure we provide the best care to patients and families, our behind the scenes clinical administration team is crucial in ensuring our services run effectively and proactively. They are responsible for managing patient records, coordinating appointments and referrals, and ensuring that patient records are up to date and accurate using SystmOne.

The administration team provide flexible and comprehensive administration support across a number of teams including Education and Clinical but not exclusively for these teams.

• Provide administrative support, primarily but not exclusively for the clinical teams at (SNHC).
• Act as a first point of contact for those accessing SNHC, by telephone and on occasion, in person.
• Have a good understanding of the organisation and the ability to direct all enquiries, usually by telephone, to the appropriate team/individual.
• Effective use of SystmOne (electronic patient documentation system) to direct tasks and share information with colleagues.
• Work under the direction of the Senior Clinical Administrator.

About us: St Nicholas Hospice Care is a successful charity serving the local area of West Suffolk and Thetford. Every year we support nearly 2,000 local people, delivering care across multiple settings. Our services are not just for patients, but for their family and friends too, and include everything from specialist medical care to bereavement support and practical help.

As an employee of St Nicholas Hospice Care you would receive the following benefits:

• 25 days annual leave increasing to 29 with service (pro-rata for part-time employees).
• Home‑made meals available in our onsite bistro.
• Access to a group pension plan or continuation of NHS Pension (subject to criteria).
• Life assurance.
• Free onsite parking.
• Access to Blue Light Card scheme discounts.
• Social events (such as photography group, quiz nights, picnics and more).

• Provide a flexible and comprehensive administrative service to SNHC teams, primarily, but not exclusively for the Clinical teams, which may include Education, Clinical Administration, Supportive Care Services, Senior clinical colleagues, Reception.
• Demonstrate excellent understanding and use of VOIP telephone system in order to manage telephone calls.
• Undertake occasional data gathering, presentation and simple analysis, under the direction of the Senior Clinical Administrator.
• Act as a first point of contact for those accessing SNHC, both by telephone and in person.
• Record data accurately, ensuring that information is directed to the appropriate individual or team in a timely manner.
• Demonstrate understanding of the need to prioritise duties and information; escalating urgent matters appropriately.
• Develop understanding of the function of clinical teams, in order to provide administrative support as required, to include support of sub‑committee meetings.
• Arrange meetings and events, as requested, providing occasional support as minute‑taker.
• Work effectively with volunteers, delegating duties as appropriate.
• Demonstrate excellent understanding of the principles of GDPR and confidentiality.
• Demonstrate sensitivity and sound communications skills to support people who may be experiencing loss, grief and bereavement.
• Review own training and education needs based on reflection and feedback from appraisal.
• Support the development needs of colleagues and volunteers.