At a Glance
- Tasks: Lead a dynamic team to maximise sales and enhance customer experience in our Mildenhall shop.
- Company: Join St Nicholas Hospice Care, making a real difference in the community.
- Benefits: Enjoy 25 days annual leave, pension options, and fun social events.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Be part of a rewarding role that directly supports patients and their families.
- Qualifications: Experience in retail or hospitality, strong leadership, and a proactive approach.
The predicted salary is between 25000 - 30000 £ per year.
We are recruiting a Shop Manager for our shop in Mildenhall.
As a Shop Manager, you will be accountable for your store’s overall performance, maximising sales through both physical and digital channels while achieving agreed store targets. You will lead by example, inspiring an inclusive and diverse team that consistently demonstrates the values of St Nicholas Hospice Care. This is a varied, fast‑paced, and hands‑on role where no two days are the same. Strong leadership, organisation and communication skills are essential, alongside a clear understanding of visual merchandising (VM) standards and compliance expectations. Maintaining high standards across health and safety, operational compliance and customer experience will be key to success. Due to the high volume of donations and stock movement, the role can be physically demanding at times. However, it is also incredibly rewarding, as every aspect of the role contributes directly to supporting patients and their families through the work of St Nicholas Hospice Care.
What are we looking for?
- Experience working in a customer facing role in retail, hospitality or service industry
- Experience of leading, motivating and developing teams
- Ability to achieve sales targets
- Committed to achieving the highest retail standards at all times
- Able to work under own initiative and take a proactive approach to changing business needs and objectives
- Thrives working in a hands on, fast‑paced environment
- An understanding of budgets and P&L
Our shops are fast‑paced and trade 6/7 days a week which means we require flexibility from our shop teams to work weekends.
As an employee you will receive the following benefits:
- 25 days annual leave increasing to 29 with service (pro rata for part time employees)
- Access to a group pension plan or continuation of NHS Pension (subject to criteria)
- Access to Blue Light Card scheme
- Social events (such as photography group, quiz nights, picnics and more)
If you would like to discuss the role, please contact Lorenzo Liddle, Head of Retail – lorenzo.liddle@stnh.org.uk
