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- Tasks: Lead data-driven strategies to enhance supporter care and maximise fundraising efforts.
- Company: Compassionate charity dedicated to supporting local families and healthcare professionals.
- Benefits: Flexible home working, generous leave, onsite meals, and social events.
- Why this job: Make a meaningful impact while working with data in a supportive environment.
- Qualifications: Experience in CRM management, data analytics, and strong leadership skills.
- Other info: Join a dynamic team focused on compassion, accountability, and community support.
The predicted salary is between 36000 - 60000 £ per year.
Call our 24/7 advice line for health care professionals and families if you need support with symptom management and end of life care. If you have used our Hospice's services, please consider taking some time to inform us of your experience. St Nicholas Hospice Care is a successful charity serving the local area of West Suffolk and Thetford. Every year we support nearly 2,000 local people, delivering care across multiple settings. Our services are not just for patients, but for their family and friends too, and include everything from specialist medical care to bereavement support and practical help.
Are you passionate about using data to make a positive impact and want to work for a charity that values compassion, accountability, respect, and equity? We’d love to hear from you. We’re looking for a CRM and Insights Manager to lead our supporter care strategy and maximise income through data-driven insights. In this pivotal role, you’ll manage our CRM system (Donorflex), optimise donor journeys, and ensure compliance with fundraising best practice and data protection regulations.
What you’ll do:
- Use data analysis to shape fundraising strategies and improve supporter experience.
- Manage and develop the Supporter Care team.
- Oversee donation processing, Gift Aid claims, and reporting.
- Drive efficiency and innovation in supporter engagement.
What we’re looking for:
- Strong experience in CRM management and data analytics.
- Excellent communication and leadership skills.
- Advanced Excel and data visualisation expertise.
- Knowledge of fundraising compliance and GDPR.
Working for us:
- Opportunity for some home working.
- 25 days annual leave increasing to 29 with service (pro rata for part time employees).
- Home-made meals available in our onsite bistro.
- Access to a group pension plan or continuation of NHS Pension (subject to criteria).
- Life assurance.
- Free onsite parking.
- Access to Blue Light Card scheme discounts.
- Social events (such as photography group, quiz nights, picnics and more).
For further information, please contact Pauline Donkin, Head of Fundraising. We look forward to hearing from you.
CRM & Data Insights Manager in Bury St Edmunds employer: St Nicholas Hospice Care
Contact Detail:
St Nicholas Hospice Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM & Data Insights Manager in Bury St Edmunds
✨Tip Number 1
Network like a pro! Reach out to people in the charity sector, especially those who work with data and CRM systems. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with CRM management and data analytics. This will help you stand out during interviews and showcase your impact.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by rehearsing common questions related to data-driven decision-making and fundraising strategies. The more comfortable you are, the better you'll perform.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at St Nicholas Hospice Care.
We think you need these skills to ace CRM & Data Insights Manager in Bury St Edmunds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of CRM & Data Insights Manager. Highlight your experience with CRM systems, data analytics, and any relevant fundraising compliance knowledge. We want to see how your skills align with our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for using data to make a positive impact and explain why you’re excited about working with us at St Nicholas Hospice Care. Let your personality come through!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to drive efficiency and innovation in supporter engagement. Numbers and results speak volumes, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just click the 'Apply' button!
How to prepare for a job interview at St Nicholas Hospice Care
✨Know Your Data Inside Out
As a CRM & Data Insights Manager, you'll be expected to have a strong grasp of data analytics. Brush up on your knowledge of Donorflex and be ready to discuss how you've used data to shape fundraising strategies in the past. Prepare specific examples that highlight your analytical skills and how they’ve positively impacted supporter engagement.
✨Showcase Your Leadership Skills
This role involves managing the Supporter Care team, so it's crucial to demonstrate your leadership abilities. Think about times when you've successfully led a team or project. Be prepared to share your approach to motivating others and how you handle challenges within a team setting.
✨Understand Fundraising Compliance
Familiarise yourself with fundraising compliance and GDPR regulations, as these are key aspects of the role. Be ready to discuss how you ensure compliance in your work and any experiences you have with managing data protection in previous roles. This will show your commitment to best practices in fundraising.
✨Communicate with Compassion
Since this position is within a charity focused on care, it’s important to convey your passion for making a positive impact. Prepare to discuss why you’re drawn to this role and how your values align with those of the charity. Use examples that reflect your understanding of compassion and respect in your professional interactions.
