At a Glance
- Tasks: Support citizens with job applications and help them navigate digital services.
- Company: Community-focused organisation dedicated to reducing digital barriers.
- Benefits: Flexible hours, impactful role, and skill development in coaching and communication.
- Other info: Half a day per week commitment with a supportive community.
- Why this job: Make a real difference by empowering others with digital skills.
- Qualifications: No formal IT qualifications needed; just patience and a willingness to help.
Purpose of the Role
For many of our citizens, digital is still a barrier. You'll help reduce it — patiently, practically, one form, one application, one account at a time.
Key Tasks
- Support citizens with job applications, searches, and online forms.
- Help people set up and navigate emails, accounts, and digital services.
- Build digital confidence in a calm, non-judgmental way.
- Signpost to further digital skills support where it would help.
Skills & Qualities
- Patient, encouraging, and able to explain things simply without jargon.
- Comfortable with standard browsers, email and online tools.
- No formal IT qualifications needed — just the ability to help someone feel capable.
Time Commitment
Half a day per week (flexible).
Benefits
- One of the highest-impact roles in the Hub.
- Directly address digital exclusion in your community.
- Develop coaching, communication and patience — skills that transfer everywhere.
- #J-18808-Ljbffr
Citizen Hub – Digital Ally Volunteer employer: St Neots Initiative
As a Digital Ally Volunteer at our Citizen Hub, you will be part of a supportive and inclusive work culture that values patience and empathy. This role not only allows you to make a significant impact in reducing digital barriers within the community but also offers opportunities for personal growth in coaching and communication skills. Join us in fostering digital confidence and empowerment, all while enjoying the flexibility of a half-day commitment each week.
We think you need these skills to ace Citizen Hub – Digital Ally Volunteer
Patience
Encouraging Attitude
Ability to Explain Simply
Comfort with Standard Browsers
Email Navigation
Online Tools Proficiency
Coaching Skills
