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- Tasks: Join our team as a Supporter Care Administrator, handling customer care and operational support.
- Company: St Mungo's is dedicated to ending rough sleeping and homelessness for good.
- Benefits: Enjoy flexible working options, including remote work and a supportive team environment.
- Why this job: Make a real impact while developing your career in a passionate and inclusive charity.
- Qualifications: Experience in customer care and CRM databases is essential; strong organisation and communication skills are a must.
- Other info: We encourage applications from all under-represented groups to foster diversity.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Are you an optimistic, solution-focused administrator with a ‘can do’ attitude who is looking to develop your career?
We are looking for someone to join the team on a permanent basis in our Supporter Care Administrator post, giving the opportunity to contribute to our fundraising goals and increase income to support St Mungo’s overall aims to end rough sleeping and homelessness for good.
Reporting to the Supporter Care Manager, you will work alongside a small team to take responsibility for the delivery of a high standard of customer care and operational support that ensures our supporters are at the forefront of everything we do. In this role you will:
- Import and process financial data and maintain the fundraising supporter database.
- Provide excellent customer service while managing enquiries, donations and complaints by phone, post and email.
- Work as part of the team to provide relevant admin support and contribute to the development and maintenance of team processes.
In this role you will be required to work flexibly for at least 2 days per week from our Central Office in Tower Hill, London. This allows for training, in person collaboration, team building, line management and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week; from home, or other St Mungo’s London or regional locations.
About you
We are looking for a proactive individual who can demonstrate relevant experience of customer or supporter care administration and experience of using CRM databases such as Raisers Edge.
You will have strong organisation skills, a keen eye for detail, the ability to work independently and be able to prioritise a mixed workload. You will be a great communicator, able to build good relationships quickly with external supporters, internal stakeholders and have an interest in working collaboratively alongside a passionate team.
Above all we are looking for inspirational, committed individuals who have a genuine desire to work with a charity that supports people to transform their lives.
St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
Please visit the st Mungo's website for more information and to apply.
Closing date: 10am on 23 July 2025
Interview and assessments on: 6-7 August 2025
Supporter Care Administrator employer: St Mungo's
Contact Detail:
St Mungo's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter Care Administrator
✨Tip Number 1
Familiarise yourself with St Mungo's mission and values. Understanding their commitment to ending rough sleeping and homelessness will help you align your responses during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your experience with CRM databases, especially if you've used Raisers Edge or similar systems. Be prepared to discuss specific examples of how you've managed data and improved processes in previous roles.
✨Tip Number 3
Prepare to showcase your customer service skills. Think of scenarios where you've successfully resolved complaints or enhanced supporter experiences, as this will be crucial for the Supporter Care Administrator position.
✨Tip Number 4
Demonstrate your ability to work collaboratively. Since this role involves being part of a small team, be ready to share examples of how you've contributed to team success and built relationships with colleagues in past positions.
We think you need these skills to ace Supporter Care Administrator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Supporter Care Administrator position. This will help you tailor your application to highlight relevant skills and experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer care or administration, particularly with CRM databases like Raisers Edge. Use specific examples to demonstrate your skills in managing enquiries and providing excellent customer service.
Show Your Passion: Express your genuine interest in working for St Mungo's and your commitment to their mission of ending rough sleeping and homelessness. This can set you apart from other candidates who may not convey the same level of enthusiasm.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at St Mungo's
✨Show Your Customer Care Skills
Since the role focuses heavily on customer service, be prepared to share specific examples of how you've successfully managed enquiries, donations, or complaints in the past. Highlight your ability to maintain a positive attitude and resolve issues effectively.
✨Demonstrate Your Organisational Skills
The job requires strong organisational skills and attention to detail. Be ready to discuss how you prioritise tasks and manage a mixed workload. You might want to mention any tools or methods you use to stay organised.
✨Familiarise Yourself with CRM Systems
As experience with CRM databases like Raisers Edge is essential, make sure you can talk about your familiarity with such systems. If you have specific examples of how you've used them to improve processes or data management, share those.
✨Emphasise Team Collaboration
This role involves working closely with a small team, so it's important to convey your ability to collaborate effectively. Share experiences where you've worked as part of a team to achieve a common goal, and highlight your communication skills.
