At a Glance
- Tasks: Lead a passionate team to support individuals facing homelessness and help them secure independent futures.
- Company: A dedicated organisation focused on ending homelessness with a strong community impact.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Join a diverse team and contribute to a meaningful cause.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in managing teams and contracts, with a commitment to the Housing First approach.
The predicted salary is between 29700 - 36300 £ per year.
Are you an experienced leader passionate about ending homelessness and helping people build sustainable, independent futures?
We are looking for a motivated and inspiring Service Manager to lead our Housing First Service in Hackney.
This is an exciting opportunity to manage a highly regarded service that supports people with histories of rough sleeping and multiple disadvantages to secure and sustain their own homes.
Based at our Lansdowne Drive scheme, you will provide leadership and support to a team of three Housing First Workers, overseeing a service that supports up to 18 clients.
Working within the principles of Housing First, you will ensure people receive flexible, person-centred support that enables them to achieve their goals and live independently.
What you'll be doing As Service Manager, you will play a key role in both the operational delivery and future development of the service.
You will
- Lead, motivate and develop a team of Housing First Workers, creating a positive and high-performing service culture.
- Ensure the service consistently delivers high-quality, person-centred support aligned with Housing First principles.
- Drive service performance, quality, and continuous improvement, ensuring positive outcomes for clients.
- Build and maintain strong relationships with commissioners, partner agencies, housing providers, and other key stakeholders.
- Contribute to the strategic development of Housing First services, sharing knowledge and best practice both internally and externally.
- Represent the service through partnership forums, conferences, and evaluations, helping to influence and promote effective approaches to tackling homelessness.
- Manage service budgets and resources effectively to ensure the service remains sustainable and impactful.
- Monitor, analyse and report on service performance, using data and insight to drive improvements.
- We're looking for a confident and compassionate leader who is committed to supporting people facing homelessness and multiple disadvantages. You will bring:
- Experience managing contracts and service level agreements, alongside building strong and productive relationships with commissioners and external partners.
- A successful track record of leading frontline teams within homelessness, housing, outreach, or community-based services.
- Experience managing and developing staff, creating high-performing teams and delivering results through others.
- Strong financial management skills, including budget planning, monitoring and accountability.
- The ability to support staff in developing effective pathways and partnerships that help clients achieve and sustain positive change.
- Excellent analytical skills, with experience interpreting data and producing high-quality reports for a range of audiences.
- A commitment to the Housing First approach and a belief that everyone deserves a safe place to call home.
We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.
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Service Manager - Housing First employer: St Mungo's
St Mungo's is an exceptional employer dedicated to making a real difference in the lives of individuals experiencing homelessness. With a strong focus on employee development, we offer comprehensive training and supervision, fostering a collaborative work culture that empowers our staff to create meaningful change in the community. Located in Reading, our team enjoys a supportive environment where every contribution is valued, and opportunities for growth are abundant.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager - Housing First
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by St Mungo's.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like St Mungo's.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at St Mungo's.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at St Mungo's. Apply directly through us to stand out!
We think you need these skills to ace Service Manager - Housing First
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of St Mungo's. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Service Manager - Housing First, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at St Mungo's
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of St Mungo's. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
