We are looking for someone to join the St Mungo's Property Services Team as a Reconciliation Administrator for a12 month fixed term contract, or secondment for internal candidates. In the role of Administrator you'll work as part of a busy team, leading on payment reconciliation, Schedule of Rates (SOR) validation and general repairs and maintenance administration support.
- Processing property services related invoices and payments.
- Ensuring accurate contractor reconciliation against works completed, and resolving discrepancies.
- Using relevant IT systems and processes including our Asset Management System.
- Maintaining accurate repairs and financial data, producing reports, and identifying trends, risks, and areas for improvement.
- Providing effective administrative support and compliance, while providing high quality customer service, through shared inboxes and phonelines.
You will join the team during a period of positive change, as we introduce new systems and processes to enhance our service. In this role you will be part of a team delivering a quality service that makes a real difference to our residents across multiple accommodation services.
- Experience in financial reconciliation, invoice processing or payment control.
- Working knowledge of Schedule of Rates (SOR) and repairs processes.
- Experience using housing or repairs management systems.
- Strong organisational skills with the ability to manage competing priorities.
- Confident using Microsoft Office and other IT systems to complete administrative tasks.
- Ability to build positive working relationships with colleagues and external partners.
- A customer-focused approach to problem-solving and task prioritisation.
Experience in a housing, homelessness or charity setting is beneficial but not essential. Knowledge of housing options, including semi-independent and supported accommodation, would be an advantage. We're looking for someone who takes ownership, works collaboratively and cares about making a positive difference to the people we support.
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Property Services Reconciliation Administrator employer: St Mungo's
St Mungo's is an exceptional employer dedicated to making a real difference in the lives of individuals experiencing homelessness. With a strong focus on employee development, we offer comprehensive training and supervision, fostering a collaborative work culture that empowers our staff to create meaningful change in the community. Located in Reading, our team enjoys a supportive environment where every contribution is valued, and opportunities for growth are abundant.
