At a Glance
- Tasks: Support vulnerable adults experiencing homelessness to achieve personal goals and navigate challenges.
- Company: Join St Mungo’s, a leading charity dedicated to transforming lives.
- Benefits: Competitive pay, additional premiums for unsociable hours, and ongoing training opportunities.
- Other info: Flexible shifts, inclusive workplace, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in supporting individuals through change and understanding homelessness challenges.
The predicted salary is between 18900 - 23100 £ per year.
Are you passionate about transforming the lives of people who are experiencing homelessness? We’re looking for Project Workers to join the St Mungo’s Hammersmith & Fulham pathway. We’re a multi-site service with a team of 58 colleagues providing support to 129 clients experiencing homelessness.
We work closely with partner services, helping to connect clients with community resources, activities and learning opportunities, specialist substance use and mental health support, all working towards supporting sustainable and positive move on for people. The pathway includes 24hr-staffed complex needs services and semi-independent step-down accommodation; gender-specific accommodation support, specialist support around domestic abuse, employment training and education support. This is a great opportunity to join 2 of the specialist services working within the pathway, either working at - The old Theatre (*women only) – a 12 bed complex needs accommodation service for women, or Edith Rd - a 24 bed complex needs accommodation service for men.
What you’ll be doing
- Using a person-centred approach to support clients in achieving personal goals and aspirations for the future.
- Respond to incidents and crises, prioritising safety and wellbeing.
- Provide practical and emotional support in a caring, approachable manner.
- Help deliver a safe, high-quality accommodation service as part of a committed team.
- Complete and maintain administrative tasks and records relating to client work, housing management and health and safety.
- Develop skills through training and supervision to provide holistic support and deepen knowledge of housing, benefits law, and related areas.
- Work on weekly shift rota that includes early shifts, late shifts, weekends and bank holidays.
For this role staff can claim an additional 20% pay premium for hours worked between 8pm and 8am Monday to Friday, and all hours worked on Saturday and Sunday.
About you
We’re looking for proactive people who will be committed to our recovery ethos, and have a genuine interest in supporting and inspiring people to rebuild their lives. If you can demonstrate the below we’d love to hear from you:
- Experience in helping individuals identify personal goals and supporting them through a process of change.
- An understanding of the challenges faced by people experiencing homelessness.
- Experience supporting vulnerable individuals to identify goals and navigate change.
- A solid grasp of the support needs of people on low incomes, including rent issues.
- Strong interpersonal and listening skills, with a genuine interest in working holistically and person-centred with clients.
- Confidence in supporting colleagues during difficult situations and knowing when to seek external help.
- Ability to challenge disruptive behaviour with empathy and assertiveness, balancing individual needs with service safety.
- A flexible, solution-focused mindset and the resilience to thrive in a fast-paced, changing environment.
*For posts in our Women’s Service, for genuine occupational requirement reasons, we are seeking to appoint a woman (exemption under the Equality Act 2010, Part 1, Schedule 9). Our organisation is trans and non-binary inclusive, and we welcome applications from all women, including trans women, and from non-binary people.
We believe in the value of lived experience and welcome applications from people who can draw on personal experience (e.g. homelessness, mental health struggles, addiction, abuse, exploitation, time in care or the justice system) to build rapport and support clients within a recovery focused approach.
How to apply
Please download the job description where you will find the ‘essential requirements’ for the role, ensure you read this carefully and clearly address the experience, skills, knowledge and abilities from points 1-5 in your supporting statement. When you’re ready click the ‘Apply’ button to start your online application form on the St Mungo’s careers site.
Closing date: 22:59 on 16 November 2026
Interview and assessments on: 26-27 November 2026
Please note, we may close the advert early should we receive a high volume of applications. Early application is advised.
Visa sponsorship eligibility
This role is not eligible for visa sponsorship. Applicants must have existing and ongoing right to work in the UK for the duration of employment. A DBS disclosure check is a requirement for this post and will be undertaken for the successful candidate.
Support Workers in London employer: St Mungo's
St Mungo's is an exceptional employer dedicated to making a real difference in the lives of individuals experiencing homelessness. With a strong focus on employee development, we offer comprehensive training and supervision, fostering a collaborative work culture that empowers our staff to create meaningful change in the community. Located in Reading, our team enjoys a supportive environment where every contribution is valued, and opportunities for growth are abundant.
StudySmarter Expert Advice🤫
We think this is how you could land Support Workers in London
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at St Mungo's.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from St Mungo's!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like St Mungo's, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at St Mungo's or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Support Workers in London
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to St Mungo's:Before hitting send, make sure to tailor your application specifically to St Mungo's! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at St Mungo's
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
