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- Tasks: Be the friendly face at reception, supporting clients and keeping the space welcoming.
- Company: Join St Mungo's, a leading charity dedicated to ending homelessness and supporting vulnerable individuals.
- Benefits: Gain valuable experience in a meaningful role with opportunities for career growth and development.
- Why this job: Make a real impact in people's lives while building skills in a supportive team environment.
- Qualifications: Good communication skills and a passion for helping others; experience with the public is a plus.
- Other info: Flexible shift patterns over 7 days, perfect for students looking to balance work and studies.
The predicted salary is between 24000 - 36000 £ per year.
In the role of Assistant Support Worker (Duty Worker), you will be the first point of contact at reception for St Mungo’s clients and visitors and have the opportunity to create a welcoming and supportive environment within the project. Other responsibilities will include:
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Jointly running the project day to day with other members of the team.
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Working on reception to answer phones, oversee entry to the building, and provide basic advice and support to clients.
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Keeping communal areas and office space clean and tidy.
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Coordinating important Health and Safety checks and other administrative duties.
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Work alongside the team to provide a person-centred support to residents and clients.
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The role is working a rota shift pattern over 7 days (including bank holidays)
This is a fantastic role for people looking to develop a career in the sector; a number of current Managers started their career as Duty Workers. If you can demonstrate the below, we encourage you to apply!
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Good communication skills, and some experience of dealing directly with the public and/or clients or customers in a busy service environment.
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Personal experience of homelessness and/or an understanding of; and empathy for the issues faced by people experiencing homelessness.
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A genuine interest in helping vulnerable people to make positive changes in their life, and the willingness to develop these valuable skills.
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Good organisational skills, with basic IT and admin skills.
At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 – 2020 we supported 32,800 people across all of our services. Our staff are crucial to making this happen.
3 Thomas More Square, Tower Hill, London, E1W 1YW
Telephone
Assistant Support Worker employer: St Mungo's
Contact Detail:
St Mungo's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Support Worker
✨Tip Number 1
Make sure to highlight any previous experience you have in customer service or working with vulnerable populations. This will show that you understand the challenges faced by clients and can provide the support they need.
✨Tip Number 2
Demonstrate your communication skills by being clear and concise when discussing your experiences during the interview. Practice common interview questions related to teamwork and client interaction to prepare yourself.
✨Tip Number 3
Familiarize yourself with St Mungo's mission and values. Showing that you align with their vision of helping people experiencing homelessness will make a strong impression on the hiring team.
✨Tip Number 4
Be ready to discuss your organizational skills and how you manage multiple tasks, especially in a busy environment. Providing specific examples will help illustrate your ability to handle the responsibilities of the role.
We think you need these skills to ace Assistant Support Worker
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Assistant Support Worker position. Make sure you understand the responsibilities and the skills required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any experience you have in customer service or working with vulnerable populations. Share specific examples that demonstrate your communication skills and empathy.
Show Your Passion: Express your genuine interest in helping people experiencing homelessness. Use your cover letter to convey your motivation for applying and how your values align with St Mungo's mission.
Proofread Your Application: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at St Mungo's
✨Show Your Empathy
Since the role involves working with vulnerable individuals, it's essential to demonstrate your understanding and empathy towards the issues faced by people experiencing homelessness. Share any relevant personal experiences or insights that highlight your compassion.
✨Highlight Communication Skills
Good communication is key in this position. Be prepared to discuss your experience dealing with the public or clients in busy environments. Provide examples of how you've effectively communicated in challenging situations.
✨Demonstrate Organizational Abilities
The role requires good organizational skills for managing reception duties and administrative tasks. Prepare to talk about your experience in keeping spaces tidy and organized, as well as any relevant IT skills you possess.
✨Express Your Commitment to Helping Others
Convey your genuine interest in helping vulnerable people make positive changes in their lives. Discuss any previous volunteer work or experiences that reflect your dedication to supporting others in need.
