At a Glance
- Tasks: Support people experiencing homelessness through phone assessments and casework.
- Company: St Mungo's, a leader in tackling homelessness in London.
- Benefits: Flexible shifts, supportive team environment, and impactful work.
- Other info: Opportunity to train and support volunteers in a dynamic setting.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in fast-paced environments and strong communication skills.
The predicted salary is between 29412 - 35948 £ per year.
Building on St Mungo's extensive experience of supporting people sleeping rough through a range of face-to-face services, this innovative service aims to reduce the incidences of rough sleeping amongst people who have not slept rough before and increase the speed with which those who have a history of rough sleeping can access support and accommodation.
This service is at the forefront of exciting developments within the sector and is playing a pivotal role in supporting vulnerable people to access rapid assessment and casework so they can find suitable accommodation and continue with their recovery.
As an Assessment and Response Worker you will
- Answer phone calls from people experiencing homelessness, or at imminent risk of homelessness in London and deliver a high quality of customer service.
- Carry out comprehensive telephone assessments, identifying immediate and longer-term move on options and provide ongoing casework to clients over the phone
- Confidently respond to emergency situations and safeguarding concerns.
- Advocate on behalf of people with relevant statutory and non-statutory services to ensure clients can access the support and accommodation they are entitled to as quickly as possible.
- Work confidently in a fast paced environment and across multiple service workstreams
- Train, motivate and support volunteers so they can provide a high quality, responsive service to everyone contacting Street Link London.
This role works to a shift pattern between 9am to 9pm, Monday to Sunday.
The shifts are split into early shifts (around 9am - 5.30pm) and late shifts (around 12.30pm - 9pm) and are office based.
We think this role will suit someone with
- Experience of working in a fast-paced environment, providing high quality assessment, move on planning and casework and who is interested in delivering this work in a phone based setting
- Excellent verbal and written communication skills and are able to work with others whilst managing your own time.
- Motivation and interest in developing best practice when supporting people sleeping rough over the phone
- The ability to empower individuals to make positive changes., A DBS disclosure check is a requirement for this post and will be undertaken for the successful candidate.
Visa sponsorship eligibility Please note, This role is not eligible for visa sponsorship.
Applicants must have existing and ongoing right to work in the UK for the duration of employment.
Street Link London provides phone based assessment, move on planning and casework to people who are rough sleeping in London, supported by volunteers.
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Assessment and Response Worker employer: St Mungo's
St Mungo's is an exceptional employer dedicated to making a real difference in the lives of individuals experiencing homelessness. With a strong focus on employee development, we offer comprehensive training and supervision, fostering a collaborative work culture that empowers our staff to create meaningful change in the community. Located in Reading, our team enjoys a supportive environment where every contribution is valued, and opportunities for growth are abundant.
StudySmarter Expert Advice🤫
We think this is how you could land Assessment and Response Worker
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at St Mungo's.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from St Mungo's!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like St Mungo's, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at St Mungo's or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Assessment and Response Worker
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to St Mungo's:Before hitting send, make sure to tailor your application specifically to St Mungo's! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at St Mungo's
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
