At a Glance
- Tasks: Provide expert IT support and ensure seamless operation of school IT infrastructure.
- Company: Join a supportive multi-academy trust dedicated to community and student growth.
- Benefits: Competitive salary, generous pension scheme, and personalised professional development.
- Other info: Enjoy a welcoming environment with opportunities for career advancement.
- Why this job: Make a real impact in education while working with innovative technology.
- Qualifications: Relevant IT certifications and experience in IT support roles.
The predicted salary is between 33865 - 41391 £ per year.
Responsible to: Service Desk Lead
Location: St Monica's RC Secondary School (with occasional travel to other schools STOCCAT head office)
Salary: Grade 6 SCP 19-24 £32,061 - £35,412
Term of Contract: Permanent
Working pattern: Full year (52.143 weeks per year)
Hours per week: Full time (37 hours per week)
Closing date: 2nd September 2026
St Monica's are currently seeking an IT Technician. This is an exciting opportunity to join the Trust at the beginning of a journey of transition, development, and growth within the multi-academy trust. As an integral part of the IT team, you will work closely with school staff to provide expert technical support. Your role will be essential in ensuring the seamless operation of IT infrastructure and offering assistance as needed. You will be responsible for diagnosing and resolving complex IT issues, collaborating with colleagues, and contributing to key IT projects. This position demands a high level of technical proficiency, strong communication skills, and a dedication to delivering outstanding service.
Our Mission: Our Trust Mission is simple, it is to make Christ known, making lives better for our communities, our children and young people.
Our Values:
- One of Hope: Inspired by St Teresa of Calcutta, we are people of hope. We have a complete belief in the future we will build together. By offering our children, staff and schools' opportunities to grow and flourish, we make aspiration and ambition a reality.
- One of Courage: As modelled for us by St Teresa of Calcutta, we will have the courage to do what is right. As a community, we will not shy away from making decisions that ensure our communities thrive.
- One of Innovation: St Teresa of Calcutta changed the world. Together, we will always be pursuing new ideas and best practice in all areas of our work.
We are seeking an individual who:
- Document all support activities, including troubleshooting steps, resolutions, and customer communications, ensuring tickets are kept up to date.
- Collaborate with other support engineers to ensure timely resolution of tickets.
- Provide technical support to assist with any escalated issues.
- Work with 3rd party vendors where needed to resolve tickets.
- Contribute to the development of knowledge base articles and training materials.
- Act as a technical verification point for Change Requests.
- Assist with internal IT projects as required.
- Identify service improvements.
- Work closely with the Service Desk Lead to provide an excellent service covering Service Desk and IT Operations activities.
Key skills / experience:
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional).
- Prior experience in an IT support role.
- Knowledge of School IT systems / infrastructure.
- Ability to prioritise work according to impact / urgency.
- Strong technical proficiency in diagnosing and resolving IT issues across multiple platforms, including Windows, macOS, and Linux.
- Experience with IT service management tools.
- Excellent communication skills, with the ability to convey technical information clearly and effectively to non-technical users.
We can offer:
- A working environment where all feel valued and respected.
- Highly effective safeguarding procedures.
- Supportive colleagues with a clear vision and high aspirations for the trust.
- A highly dedicated and inspirational team.
- A commitment to relevant, personalised Continuous Professional Development.
- A happy, calm and welcoming working environment.
- Generous Local Government Pension scheme employer contribution.
- Recognition of continuous Local Government service (where applicable).
Commitment to Safeguarding: The Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. The post you are applying for is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013). All appointments will be subject to an enhanced DBS check including Children's barred list check and satisfactory references, including your suitability to work with children.
Secondary School IT Technician in Prestwich employer: St Monica's RC High School, Prestwich
St Monica’s RC High School is an exceptional employer, offering a nurturing and supportive environment where staff are valued and encouraged to grow. With a strong commitment to safeguarding and a focus on professional development, employees can thrive in a culture that prioritises innovation and community impact. Located within a multi-academy trust, this role as a Catering Assistant provides the unique opportunity to contribute to the well-being of students while being part of a dedicated team that shares high aspirations for the future.
Contact Details:
St Monica's RC High School, Prestwich Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Secondary School IT Technician in Prestwich
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We think you need these skills to ace Secondary School IT Technician in Prestwich
Some tips for your application 🫡
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Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at St Monica's RC High School, Prestwich. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
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How to prepare for a job interview at St Monica's RC High School, Prestwich
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
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Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
