At a Glance
- Tasks: Provide top-notch housekeeping and hospitality services in a care home setting.
- Company: Join a caring organisation dedicated to enhancing residents' experiences.
- Benefits: Earn £13.48 per hour with weekend enhancements and flexible part-time hours.
- Other info: Opportunity to learn and grow in a rewarding environment.
- Why this job: Make a real difference in residents' lives while working in a supportive team.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 13.48 - 13.48 £ per hour.
Hours
12 hours per week - working Saturday 13:00-19:30 and Sunday 07:30-14:00
Hourly rate
- £13.48 per hour, plus weekend enhancement
- Job purpose
The purpose of the Resident Support Assistant role is to provide high-quality housekeeping, catering, and hospitality services within our care home.
This is not a care or nursing position.
Instead, you will focus on creating a comfortable, welcoming environment for residents by delivering excellent customer service and working collaboratively as part of a \"one-team\" approach to enhance the overall resident experience.
- Key Results
- Summary responsibilities
- Delivery of a holistic, person-centred service to care home residents, which identifies their hospitality, housekeeping and catering needs and preferences.
Collaborating with other teams to achieve this.
- Maintain a high standard of hygiene in accordance with health and safety, infection control standards, food hygiene legislation and St Monica Trust's policies and procedures.
- Ensure room checks, communal room comfort, cleanliness, hygiene and laundry sorting.
- Meet residents' unique needs and collaborate with colleagues across the care home teams.
- Ensure lounge areas (where applicable) are ready for use as a coffee and bar venue for residents and their visitors.
Skills and experience
- Communication
- Write notes and messages - numeracy, literacy and verbal skills.
- Communicate with people with differing communication needs.
- Encourage and influence.
- Understand and follow instructions and procedures.
- Strong customer service skills.
- Mixed methods and mediums of communication.
- Thinking Style
- Analyses and evaluates given information.
- Adapts style and approach appropriate to situation or task.
- Structures tasks/activities.
- Pre-empts issues and trouble-shoots.
- Refers appropriate decisions to line manager.
- Challenge, or suggest new ways of working, to promote the efficiency of the unit or team.
- Well-being and Values
- Aware of cultural and individual differences in all interactions and service areas.
- Demonstrate interest, care and attention.
- Create a positive impression.
- Understand and respond to the needs of older people and people with dementia (including willingness and motivation to learn).
- Collaborate with residents and relatives (where appropriate), tailoring service to meet individual needs.
- Promptly respond to or refer to team leader/line manager (as appropriate to role), issues of residents or colleagues' health or well-being.
- Contribute to maintaining a safe and secure environment - reporting faults, repairs or hazards through appropriate channels.
- Working with others
- Works effectively as part of a team.
- Build relationships of trust with others (team, residents and their family & friends).
- Potential exposure to challenging, physical or emotional situations.
- Other Skills & Qualifications
Essential
- Confident with IT and using standard office programs including word, outlook/email, system folders etc
- Understanding of basic food preparation and cleaning techniques
- An understanding and appreciation of older people in a care setting and the issues that may affect them
- Knowledge of basic health and safety rules
- Knowledge of customer service principles
Desirable
- Level 1 or 2 in Food Hygiene (or equivalent)
- Level 2 in Healthcare Cleaning (or equivalent)
- General level of education (GCSE or equivalent)
- Familiar with Microsoft 365 and video call programs such as Facetime, Zoom etc
- Working experience in a care setting
- Knowledge of safe moving and handling techniques
- Additional information
- Duties must be carried out in compliance with St Monica Trust's Equality, Diversity and Inclusion Policy.
- This role profile contains the principal accountabilities relating to this post and does not describe in detail all the duties required to carry them out.
- This post is exempt from the Rehabilitation of Offenders Act 1974 and this means that any criminal conviction, including spent convictions, must be made known at the time of the application.
Salary Ranges
£28,038.40 - £28,038.40
Time Type
- Part time
- #J-18808-Ljbffr
Resident Support Assistant (Weekends) in Westbury employer: St Monica Trust
At St Monica Trust, we pride ourselves on creating a supportive and inclusive work environment for our Hospitality Assistants. With a focus on employee well-being and development, we offer opportunities for growth within the organisation while ensuring a friendly atmosphere where you can build meaningful relationships with residents and colleagues alike. Located in a vibrant community, our café provides a unique chance to make a positive impact on the lives of older people, all while enjoying competitive pay and flexible working hours.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Support Assistant (Weekends) in Westbury
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at St Monica Trust and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Resident Support Assistant (Weekends) in Westbury
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at St Monica Trust that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at St Monica Trust.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at St Monica Trust get a sense of who you are beyond your experience!
How to prepare for a job interview at St Monica Trust
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at St Monica Trust and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
