At a Glance
- Tasks: Serve delicious food and drinks while creating a welcoming atmosphere for residents.
- Company: Join a caring community focused on hospitality and support.
- Benefits: Earn £13.45 per hour plus weekend enhancements, with flexible part-time hours.
- Other info: Opportunity to work in a supportive team environment with potential for growth.
- Why this job: Make a difference in people's lives while gaining valuable experience in hospitality.
- Qualifications: Good communication skills and a passion for customer service are essential.
The predicted salary is between 26000 - 26000 £ per year.
Hours: 12 hours per week
Hourly rate: £13.45 per hour plus weekend enhancement
Job Purpose
The Hospitality Assistants work closely with the Head Chef (Village) and Chef (Village) to provide a food and drink service in a welcoming, clean environment for our residents/customers in our village cafe.
Key Results
- Creates a welcoming environment for residents and customers in our village restaurants with a focus on customer service and providing a wide variety of food and drinks.
- Builds a rapport with residents.
- Provides a café/barista service in the village restaurants.
- Serves customers using the EPOS.
- Responsible for day-to-day cleanliness, hygiene and washing up after a food service.
- Safely closes down the kitchen at the end of the day in line with protocols in preparation for the next day.
- Removes waste.
Skills and Experience
- Communication
- Write notes and messages – numeracy, literacy and verbal skills.
- Communicate with people with differing communication needs.
- Encourage and influence.
- Understand and follow instructions and procedures.
- Strong customer service skills.
- Mixed methods and mediums of communication.
- Thinking style
- Analyses and evaluates given information.
- Adapts style and approach appropriate to situation or task.
- Structures tasks/activities.
- Pre-empts issues and trouble-shoots.
- Refers appropriate decisions to line manager.
- Identify and recommend learning and development areas for colleagues.
- Challenge, or suggest new ways of working, to promote the efficiency of the unit or team.
- Well-being and Values
- Works effectively as part of a team.
- Builds relationships of trust with others (team, residents and their family & friends).
- Potential exposure to challenging, physical or emotional situations.
- Collaborate with residents – tailoring service to meet individual needs.
- Promptly respond to or refer to team leader/line manager (as appropriate to role), issues of residents or colleagues’ health or well-being.
- Understand the needs of older people and people with dementia (including willingness and motivation to learn).
- Aware of cultural and individual differences in all interactions and service areas.
- Working with others
- Works effectively as part of a team.
- Builds relationships of trust with others (team, residents and their family & friends).
- Potential exposure to challenging, physical or emotional situations.
- Flexible style, stepping in to support team members when required, including on other sites.
Other Skills and Qualifications
- Essential
- Knowledge and experience of good food hygiene practices.
- Knowledge of health and safety principles.
- Good standard of general education.
- Desirable
- Barista trained.
- Food hygiene qualification level 2.
- Diploma (or NVQ) level 1 Catering/Food Service or equivalent.
- Experience working in a busy café/restaurant environment.
- Experience of working with older people.
- Experience using an EPOS.
Additional Information
- Duties must be carried out in compliance with St Monica Trust’s Equity, Diversity and Inclusion Policy.
- This role profile contains the principal accountabilities relating to this post and does not describe in detail all the duties required to carry them out.
- This post is exempt from the Rehabilitation of Offenders Act 1974 and this means that any criminal conviction, including spent convictions, must be made known at the time of the application.
Salary Ranges: £26,227.50 - £26,227.50
Time Type: Part time
If you have any queries please email our Recruitment Team - recruitment@stmonicatrust.org.uk
Weekend Hospitality Assistant (Village) employer: St Monica Trust
At St Monica Trust, we pride ourselves on being an exceptional employer that values the well-being and growth of our staff. Our Weekend Hospitality Assistants enjoy a supportive work culture that prioritises teamwork and customer service, while also benefiting from competitive pay and opportunities for professional development in a vibrant village setting. Join us to make a meaningful impact in the lives of our residents and be part of a community that truly cares.
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Hospitality Assistant (Village)
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand what they value and how you can fit in. Plus, it gives you some great talking points!
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and skills.
✨Tip Number 3
Show off your personality! When you're in the interview, let your passion for hospitality shine through. Share stories about your experiences and how you've built rapport with customers in the past.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Weekend Hospitality Assistant (Village)
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in showing us that you're a great fit for our team.
Tailor Your Application:Make sure to tailor your application to the Weekend Hospitality Assistant role. Highlight any relevant experience you have in customer service or working in a café environment. We love seeing how your skills match what we're looking for!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to understand your experience and why you want to join our team.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be all set!
How to prepare for a job interview at St Monica Trust
✨Know Your Customer Service Basics
Since this role is all about creating a welcoming environment, brush up on your customer service skills. Think of examples where you've gone above and beyond for a customer or resolved a tricky situation. This will show that you understand the importance of good service.
✨Familiarise Yourself with Food Hygiene Practices
Make sure you know the basics of food hygiene and safety principles. You might be asked about these during the interview, so having some knowledge will demonstrate your commitment to maintaining a clean and safe environment for residents.
✨Show Your Team Spirit
This job requires working closely with others, so be ready to discuss how you work in a team. Share experiences where you've collaborated effectively or supported colleagues, especially in busy environments like cafes or restaurants.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations, such as dealing with a difficult customer or adapting to the needs of older residents. Think through your responses ahead of time, focusing on how you would handle these scenarios with empathy and professionalism.
