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- Tasks: Be the friendly face of our community, ensuring safety and providing excellent service.
- Company: Join St Monica Trust, a caring organisation dedicated to supporting older people.
- Benefits: Earn £12.43 per hour, with extra pay for night and weekend shifts.
- Why this job: Make a real difference in people's lives while working in a supportive team environment.
- Qualifications: Basic health & safety knowledge, computer skills, and empathy for older individuals required.
- Other info: Enjoy a flexible 40-hour week with varied shifts on a rolling rota.
The predicted salary is between 25854 - 27393 £ per year.
Are you passionate about doing a good job? Do you share our values? Then we hope you’ll consider applying to join our team.
Are you passionate about providing a great service? Are you flexible? Do you enjoy working with a great team? If you’re nodding, then we hope you’ll consider applying to join our team.
Village Porters at St Monica Trust
Village Porters undertake a valuable and varied role. They ensure the safety of residents, staff, and visitors, respond to incidents and emergencies, and contribute to the smooth running of our service.
They are typically the first point of contact at our sites—greeting visitors, managing entry, and conducting reassurance patrols. Known for their knowledge of our services, buildings, and events, residents and staff alike recognize and appreciate their efforts. As one resident described, “they do the things that happen behind the scenes and can turn their hands to anything…”
Salary and Working Hours
£12.43 per hour, plus enhancements of £1 per hour on night and weekend shifts. The role involves working 8-hour shifts, totaling 40 hours a week, on a 6-week rolling rota, with shifts from 6am to 2pm, 2pm to 10pm, and 10pm to 6am.
Role Responsibilities
- Managing access to the site and responding to incidents, fire alarms, and reassurance patrols.
- Monitoring CCTV and handling phone calls.
- Maintaining clear communication and acting promptly in emergencies.
- Providing excellent customer service with a personable and alert attitude.
- Understanding older people\’s needs and possessing practical skills relevant to the role.
Qualifications and Skills
- Basic knowledge of health & safety/fire procedures.
- Basic computer skills.
- Strong written and verbal communication skills.
- Empathy and understanding of older people\’s needs.
Additional Information
Salary Range: £25,854.40 – £27,393.60
Time Type: Full time
If you have any queries, please email our Recruitment Team.
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Village Porter/Concierge employer: St Monica Trust
Contact Detail:
St Monica Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Village Porter/Concierge
✨Tip Number 1
Familiarise yourself with the specific needs of older people, as this role requires empathy and understanding. Consider volunteering or shadowing in similar environments to gain insights into their daily challenges and how you can best support them.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've provided excellent service in previous roles. Think about situations where you went above and beyond to help someone, as this will resonate well during any discussions.
✨Tip Number 3
Brush up on your health and safety knowledge, particularly fire procedures, as these are crucial for the role. You might want to take a short online course or read up on best practices to show your commitment to safety.
✨Tip Number 4
Be prepared to discuss your flexibility regarding shift patterns. Since the role involves various shifts, showing that you're adaptable and willing to work nights and weekends will make you a more attractive candidate.
We think you need these skills to ace Village Porter/Concierge
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Village Porter/Concierge. Highlight your relevant experience in customer service and any skills that align with the job description.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are most relevant to the role. Emphasise your communication skills, ability to handle emergencies, and any experience working with older people.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent service. Mention specific examples of how you've demonstrated flexibility and teamwork in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your contact information is correct. A polished application reflects your attention to detail.
How to prepare for a job interview at St Monica Trust
✨Show Your Passion for Service
Make sure to express your enthusiasm for providing excellent service during the interview. Share specific examples of how you've gone above and beyond in previous roles to help others, especially in customer-facing situations.
✨Demonstrate Flexibility
Since the role involves various shifts and responsibilities, highlight your adaptability. Discuss any experiences where you successfully managed changing circumstances or took on different tasks to support your team.
✨Communicate Clearly
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and concisely. Be prepared to discuss how you would handle emergency situations and ensure safety while maintaining a calm demeanour.
✨Understand the Needs of Older People
Show that you have empathy and understanding for older individuals. You might want to share any relevant experiences or insights that demonstrate your ability to connect with and support this demographic effectively.
