At a Glance
- Tasks: As a Village Porter, you'll ensure safety, respond to incidents, and support daily operations.
- Company: Join St Monica Trust, a community-focused organisation dedicated to providing excellent service.
- Benefits: Enjoy a competitive hourly rate of £12.87 and receive training and development opportunities.
- Other info: Flexible shifts available on a 7-week rolling rota, perfect for students seeking part-time work.
- Why this job: Be the friendly face our residents trust, making a real difference in their lives every day.
- Qualifications: Basic health & safety knowledge, good communication skills, and a full UK driving license required.
Job Description
Village Porter - Cote Lane
Salary Range: £28,371.20 - £29,764.80 per annum (£13.64ph, plus enhancements of £1ph on weekend and nights)
Are you looking for a practical role where you can make a real contribution each shift? Where people recognise you, value your support and are glad to see you. If you're practical, approachable and enjoy variety, this could be a role where your contribution really counts.
Our Porters ensure the safety of our residents, staff and external visitors. They respond to incidents and emergencies and play an essential part in the successful day-to-day running of our service.
You don't need to have worked as a Porter before. What matters most is your attitude, your willingness to learn, and your ability to connect with people and understand the needs of older people.
This role is perfect if you:
· Enjoy staying active rather than sitting at a desk all day
· Like helping people and seeing the immediate impact of your work
· Are practical, curious, and happy to learn new skills on the job
· Want a role with both structure and variety
· Are looking for meaningful work, whether changing careers or returning to employment
· Like the variety of working different days and nights as part of a rota
People in this role often talk about how much they gain from it, from building confidence and practical problem-solving skills, to developing a strong sense of purpose and pride in their work.
You'll be:
· Friendly, approachable and upbeat
· Organised, flexible and able to prioritise tasks
· Comfortable working independently while being part of a small, supportive team
· Proactive, spotting what needs doing and getting on with it
· Understanding and respectful of older people's needs
What you'll actually do:
The days are varied and hands-on, so no two shifts feel the same. Your role will include:
· Answering calls and helping people reach the right person or department
· Operating intercom systems to allow access to visitors and contractors
· Carrying out basic maintenance (you'll learn skills that are genuinely useful in everyday life)
· Managing waste and helping keep the site tidy and welcoming
· Delivering post and newsletters
· Setting up rooms and furniture for activities and events
· Carrying out reassurance patrols and CCTV checks
· Making sure buildings are safe, secure and well cared for
· Acting as a Fire Marshal
· Transporting residents in Trust vehicles where required
· Being the welcoming, familiar face residents recognise and trust
What You'll Gain from This Role
You build genuine relationships with residents who look forward to seeing you. Often, you'll be called upon to help with something small, switching on a TV or fixing a simple issue and the relief and gratitude you receive for helping can be huge.
There's also a strong sense of community among staff. Departments support each other and work as one team to make sure everything runs smoothly for residents.
You'll learn practical skills, gain confidence, and go home knowing you've made someone's day better, sometimes just by being there.
This role can be physical and busy at times, and it's not always glamorous, but it is meaningful, rewarding and built on real human connection. Each site runs like a well-oiled machine, and being part of that brings genuine pride.
Shift Patterns:
To keep the service running smoothly, our Porters work 40 hours per week on a 7-week rolling rota: 6am-2pm, 2pm-10pm, and 10pm-6am.
*Please note that a full UK driving licence is required for this role*
If you enjoy helping others and want work that feels worthwhile, this could be a role where you truly make a difference.
Apply now and start a role with purpose, variety and meaningful connection.
The roleAs a Porter/ Concierge, you will be responsible for buildings and grounds security, providing a safe environment to ensure the safety and security of our residents, staff and visitors. The role also includes support to keep our services running and responding to emergencies and incidents.Training and developmentIf you wish to proceed further with us, support and training will be provided to assist you in your role and take on extra responsibilities.
Village Porter in Bristol employer: St Monica Trust
At St Monica Trust, we pride ourselves on being an exceptional employer, offering a supportive work culture where every Village Porter is valued for their contributions to the safety and well-being of our residents. With a focus on employee growth, we provide comprehensive training and development opportunities, ensuring that our team members can enhance their skills while making a meaningful impact in the community. Located in a vibrant environment, our staff enjoy a collaborative atmosphere that fosters camaraderie and a sense of belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Village Porter in Bristol
✨Tip Number 1
Familiarise yourself with the specific needs of older people, as understanding their requirements is crucial for this role. Consider volunteering or shadowing in similar environments to gain insights into how to effectively communicate and assist them.
✨Tip Number 2
Brush up on your health and safety knowledge, particularly regarding fire safety protocols. Being able to demonstrate your understanding of these procedures during an interview will show that you are proactive and prepared for emergencies.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since you'll be the first point of contact, being personable and clear in your interactions is key. Role-play scenarios with friends or family to build confidence.
✨Tip Number 4
Highlight any previous experience in security or customer service roles during your discussions. Sharing specific examples of how you've handled incidents or provided excellent service can set you apart from other candidates.
We think you need these skills to ace Village Porter in Bristol
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and requirements of a Village Porter. Highlight your relevant experience and skills that align with the role.
Tailor Your CV:Customise your CV to reflect your experience in customer service, safety protocols, and any relevant skills such as communication and practical abilities. Make sure to include examples that demonstrate your suitability for the role.
Craft a Strong Cover Letter:Write a cover letter that showcases your passion for providing great service and your understanding of the needs of older people. Mention your flexibility and ability to work as part of a team, as these are key attributes for the position.
Proofread Your Application:Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at St Monica Trust
✨Show Your Passion for Service
Make sure to express your enthusiasm for providing excellent service during the interview. Share examples of how you've gone above and beyond in previous roles to ensure customer satisfaction.
✨Demonstrate Flexibility
Since the role involves working various shifts, highlight your flexibility and willingness to adapt to different schedules. Mention any past experiences where you successfully managed changing work hours.
✨Communicate Clearly
As communication is key in this role, practice articulating your thoughts clearly. Be prepared to discuss how you would handle emergencies or incidents, showcasing your ability to remain calm and effective under pressure.
✨Understand the Needs of Older People
Familiarise yourself with the specific needs of older adults. During the interview, share any relevant experiences or insights that demonstrate your understanding and empathy towards this demographic.
