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- Tasks: As a Village Porter, you'll ensure safety, respond to incidents, and support daily operations.
- Company: Join St Monica Trust, a community-focused organisation dedicated to providing excellent service.
- Benefits: Enjoy a competitive hourly rate of £12.87 and receive training and development opportunities.
- Why this job: Be the friendly face our residents trust, making a real difference in their lives every day.
- Qualifications: Basic health & safety knowledge, good communication skills, and a full UK driving license required.
- Other info: Flexible shifts available on a 7-week rolling rota, perfect for students seeking part-time work.
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Hours: 40 hours per week, working 8 hour shifts, 6am to 2pm or 2 to 10pm and 10pm to 6am on a 7 week rolling rota
Hourly rate: £12.87 per hour
Are you passionate about providing a great service? Are you flexible? Do you share our values? Do you enjoy working with a great team? If you\’re nodding, then we hope you\’ll consider applying to join our team.
Village Porters at St Monica Trust undertake a valuable and varied role. They ensure the safety of our residents, staff and external visitors, they respond to incidents and emergencies, and they play their part in the successful day to day running of our service.
The Village Porters are normally the first point of contact at any of our sites. They\’re the ones you\’ll speak to when you call to gain entry to buildings or meet out-and-about on reassurance patrols. They are known among our residents and staff as having knowledge about our services, buildings and events. Our residents get to know our Village Porters by name and vice versa. A resident sums up their role – \”they do the things that happen behind the scenes and can turn their hands to anything…\”
What we\’re looking for:
The role of Village Porter will deal with anyone coming onto site, closely followed by responding to incidents, fire alarms, reassurance patrols, monitor CCTV and phone calls – as such, basic knowledge of health & safety/fire is essential and basic computer skills. Keeping the team informed of events and incidents is crucial – we\’ll be looking for clear written and verbal communication skills and the ability to act promptly and effectively in an emergency. Our Village Porters tell us that you must be \”chatty and personable\” and \”always on alert\”.
Due to the nature of the services we provide at St Monica Trust, we will also be looking for an understanding of older people\’s needs. Additionally, the wide range of tasks associated with this role (as outlined in the role profile) will require a good level of practical skills and a full UK driving license.
The role
As a Porter/ Concierge, you will be responsible for buildings and grounds security, providing a safe environment to ensure the safety and security of our residents, staff and visitors. The role also includes support to keep our services running and responding to emergencies and incidents.
Training and development
If you wish to proceed further with us, support and training will be provided to assist you in your role and take on extra responsibilities.
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Village Porter employer: St Monica Trust
Contact Detail:
St Monica Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Village Porter
✨Tip Number 1
Familiarise yourself with the specific needs of older people, as understanding their requirements is crucial for this role. Consider volunteering or shadowing in similar environments to gain insights into how to effectively communicate and assist them.
✨Tip Number 2
Brush up on your health and safety knowledge, particularly regarding fire safety protocols. Being able to demonstrate your understanding of these procedures during an interview will show that you are proactive and prepared for emergencies.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since you'll be the first point of contact, being personable and clear in your interactions is key. Role-play scenarios with friends or family to build confidence.
✨Tip Number 4
Highlight any previous experience in security or customer service roles during your discussions. Sharing specific examples of how you've handled incidents or provided excellent service can set you apart from other candidates.
We think you need these skills to ace Village Porter
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Village Porter. Highlight your relevant experience and skills that align with the role.
Tailor Your CV: Customise your CV to reflect your experience in customer service, safety protocols, and any relevant skills such as communication and practical abilities. Make sure to include examples that demonstrate your suitability for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for providing great service and your understanding of the needs of older people. Mention your flexibility and ability to work as part of a team, as these are key attributes for the position.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at St Monica Trust
✨Show Your Passion for Service
Make sure to express your enthusiasm for providing excellent service during the interview. Share examples of how you've gone above and beyond in previous roles to ensure customer satisfaction.
✨Demonstrate Flexibility
Since the role involves working various shifts, highlight your flexibility and willingness to adapt to different schedules. Mention any past experiences where you successfully managed changing work hours.
✨Communicate Clearly
As communication is key in this role, practice articulating your thoughts clearly. Be prepared to discuss how you would handle emergencies or incidents, showcasing your ability to remain calm and effective under pressure.
✨Understand the Needs of Older People
Familiarise yourself with the specific needs of older adults. During the interview, share any relevant experiences or insights that demonstrate your understanding and empathy towards this demographic.
