At a Glance
- Tasks: Lead a vibrant retirement community, ensuring resident wellbeing and operational success.
- Company: St Monica Trust, a values-led charity focused on creating flourishing communities for older people.
- Benefits: Competitive salary, supportive environment, and excellent benefits package.
- Other info: Join a dynamic team dedicated to compassion, respect, and inclusion.
- Why this job: Make a real difference in people's lives while leading a passionate team.
- Qualifications: Proven leadership experience and strong commercial acumen required.
The predicted salary is between 54035 - 57384 € per year.
Salary: £54,035 - £57,384 per annum
Hours: Full-time, 35 hours per week
Location: Westbury Fields
At St Monica Trust, we create places where older people can truly flourish: warm, vibrant communities built with care, expertise and heart. With a long-standing reputation for excellence, we are shaping the future of care environments across Bristol.
We’re now seeking a Village Manager to lead one of our thriving retirement communities, shaping an exceptional resident experience while driving operational and commercial success.
The Role
As Village Manager, you’ll be the senior leader of the retirement community, accountable for both the day-to-day experience of residents and the long-term success and development of the village. This is a highly visible leadership role, combining strategic thinking, commercial awareness, and a genuine passion for creating environments where people feel connected, valued and inspired.
You’ll oversee all aspects of village life, from resident wellbeing and community engagement to financial performance and service innovation, acting as both the public face of the village and a key contributor to the wider retirement living strategy.
You will:
- Resident Outcomes & Community Life
- Take accountability for resident wellbeing, happiness and sense of belonging
- Build a strong, connected community where people can contribute and thrive
- Champion resident voice, using feedback to continuously improve the experience
- Ensure a seamless journey from enquiry through to everyday living
- Strategic Leadership & Service Development
- Contribute to the evolution of St Monica Trust’s retirement living offer
- Lead with a long-term, future-focused outlook
- Identify opportunities for innovation, growth and service development
- Work collaboratively with senior leaders to shape strategy
- Operational Excellence
- Oversee all village operations, ensuring consistently high standards
- Manage financial performance, including full P&L accountability
- Ensure compliance with health & safety, GDPR and regulatory requirements
- Oversee property management, sales, leasing and resident transitions
- Build and maintain strong external partnerships
- Commercial Accountability
- Maximise occupancy, income and long-term sustainability
- Apply a strong commercial lens to decision-making
- Identify opportunities to strengthen financial performance
- People Leadership
- Lead, inspire and develop a high-performing team
- Build a culture of accountability, care and continuous improvement
- Support colleagues to grow, develop and succeed
- Role model St Monica Trust values in everything you do
About You
You’re someone who takes pride in doing work that matters and understands the importance of creating a positive, welcoming environment for others. You’re reliable, respectful and enjoy working as part of a team to support the day-to-day experience of residents, colleagues and visitors.
Essential skills and experience:
- Proven leadership experience in housing, retirement living, hospitality or similar environments
- Track record of delivering exceptional customer or resident outcomes
- Strong commercial acumen, including P&L responsibility
- Ability to operate strategically while managing day-to-day complexity
- Excellent communication and influencing skills
- Experience building and developing high-performing teams
- Knowledge of relevant regulatory and compliance requirements
Desirable:
- Experience within the retirement living or later living sector
- Understanding of care sector requirements
- Experience contributing to service design or innovation
- Experience managing mixed-use or community-based environments
What We’re Looking For
We value warmth, integrity and collaboration. You’ll be someone who:
- Communicates with clarity, empathy and confidence
- Creates environments where people feel they belong
- Balances commercial insight with genuine care
- Builds trust and strong relationships across diverse stakeholders
- Brings energy, curiosity and a drive for continuous improvement
- Champions inclusion, respect and wellbeing
Why St Monica Trust?
Joining St Monica Trust means being part of a values-led charity dedicated to creating communities where older people truly flourish. Guided by compassion, respect and inclusion, we focus on people first, supporting residents, colleagues and communities to live well, feel valued and belong.
Alongside meaningful work, we offer an excellent benefits package that recognises and supports our people.
Additional information - Duties must be carried out in compliance with St Monica Trust’s Equality, Diversity and Inclusion Policy. - This role profile outlines the principal accountabilities and is not an exhaustive list of duties. - This post is exempt from the Rehabilitation of Offenders Act 1974 and all convictions must be declared at application stage.
If you have any queries please email our Recruitment Team - recruitment@stmonicatrust.org.uk
Village Manager employer: St Monica Trust
At St Monica Trust, we pride ourselves on being an exceptional employer that fosters a warm and inclusive work culture, where every team member is valued and empowered to make a difference in the lives of older people. As a Village Manager in Westbury Fields, you will not only lead a thriving retirement community but also benefit from a comprehensive support system, professional development opportunities, and a commitment to employee wellbeing, all while contributing to a meaningful mission that prioritises compassion and community.
StudySmarter Expert Advice🤫
We think this is how you could land Village Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the retirement living sector or related fields. Attend local events or online webinars to meet people who can help you get your foot in the door.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for creating vibrant communities shine through. Share stories that highlight your leadership style and how you've made a difference in previous roles.
✨Tip Number 3
Do your homework! Research St Monica Trust and understand their values and mission. Tailor your conversation to show how your experience aligns with their goals of resident wellbeing and community engagement.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our community-focused team.
We think you need these skills to ace Village Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for creating vibrant communities shine through. We want to see how you connect with our mission and values, so share your experiences that align with making a positive impact on residents' lives.
Be Specific:Use specific examples from your past roles to demonstrate your leadership skills and commercial acumen. We love seeing how you've tackled challenges and driven success in similar environments, so don’t hold back!
Tailor Your Application:Make sure to tailor your application to the Village Manager role. Highlight relevant experience in retirement living or hospitality, and show us how your skills can contribute to the exceptional resident experience we strive for at St Monica Trust.
Apply Through Our Website:We encourage you to apply through our careers website. It’s the best way to ensure your application gets to us directly, and you’ll find all the details you need about the role and our organisation there!
How to prepare for a job interview at St Monica Trust
✨Know the Community
Before your interview, take some time to research St Monica Trust and its retirement communities. Understand their values, mission, and the specific needs of older residents. This will help you demonstrate your genuine interest in creating a thriving community.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership experience and how it aligns with the role of Village Manager. Share specific examples of how you've built high-performing teams and fostered a culture of care and accountability in previous roles.
✨Demonstrate Commercial Acumen
Since the role involves P&L responsibility, be ready to talk about your experience with financial performance. Highlight any strategies you've implemented that improved occupancy or income, and how you balanced commercial insight with resident wellbeing.
✨Engage with Empathy
During the interview, communicate with clarity and empathy. Show that you understand the importance of resident happiness and belonging. Use examples to illustrate how you've championed resident voices and used feedback to enhance their experience.
