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- Tasks: Create memorable experiences for residents and guests while managing reception duties.
- Company: Join St Monica Trust, a community-focused organisation with 100 years of trust.
- Benefits: Generous pension scheme, life assurance, 23+ days leave, discounts, and subsidised gym.
- Why this job: Thrive in a dynamic role that makes a real difference in people's lives.
- Qualifications: Warmth, professionalism, and a passion for helping others.
- Other info: Enjoy a rolling 8-week rota with a mix of early and night shifts.
The predicted salary is between 26700 - 30100 £ per year.
We are committed to communities where older people flourish, by providing opportunities for our residents to enjoy treasured relationships, exercise choice and feel valued. When you join the St Monica Trust, you will be part of an organisation built on 100 years of trust, thanks to the people who work for us.
Our benefits and perks for permanent and fixed term jobs include:
- A generous pension scheme
- Life Assurance
- At least 23 days' annual leave plus bank holidays
- Access to retail and other discounts
- Subsidised gym
- Restaurant
- Free parking
- Much more
Are you ready for a role where no two days are the same? At The Chocolate Quarter, our 24/7 Village Concierge team is at the heart of our vibrant community, delivering outstanding service to residents and visitors alike.
Your Shift Pattern: Work on a rolling 8-week rota with a 4-on, 4-off schedule:
- 2 Early Shifts: 7am–7pm
- 2 Night Shifts: 7pm–7am
- Average of 42 hours per week
What You Will Be Doing: This is far more than a reception role — it is about creating memorable experiences and being a trusted point of contact. You will:
- Welcome and assist residents and guests with warmth and professionalism
- Manage reception duties including calls, enquiries, and payments for guest flats
- Issue security fobs and ID cards, sign keys in/out, and liaise with contractors
- Respond to ad hoc pendant calls including out of hours emergencies
- Handle light maintenance tasks (e.g., changing bulbs, unblocking drains)
- Collect and manage waste and laundry across the site
Why Join Us? If you thrive on variety, enjoy helping others, and want to be part of a team that truly makes a difference — this is the role for you. Every day brings new opportunities to connect, support, and contribute to a community that values care and excellence.
£12.87 per hour plus enhancement for nights where applicable.
Salary Ranges: £26, £30,118.40
Time Type: Full time
If you have any queries please email our Recruitment Team.
Hospitality Concierge in Somerset employer: St Monica Trust
Contact Detail:
St Monica Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Concierge in Somerset
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at St Monica Trust or similar organisations. A friendly chat can open doors and give you insider info on what they’re really looking for.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your warmth and professionalism shine through. Remember, they want someone who can create memorable experiences, so be yourself and connect with them.
✨Tip Number 3
Be prepared for anything! Since this role involves handling emergencies and light maintenance tasks, brush up on your problem-solving skills. Think of examples from your past experiences where you’ve tackled unexpected challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and benefits right there, making it easier for you to tailor your approach.
We think you need these skills to ace Hospitality Concierge in Somerset
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with others.
Tailor Your Application: Make sure to tailor your application to the role of Hospitality Concierge. Highlight your relevant experience and skills that align with our commitment to creating memorable experiences for residents and guests.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what makes you a great fit for our team at The Chocolate Quarter.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our vibrant community.
How to prepare for a job interview at St Monica Trust
✨Know the Community
Before your interview, take some time to research St Monica Trust and The Chocolate Quarter. Understand their mission of supporting older people and how you can contribute to creating memorable experiences for residents and guests. This knowledge will show your genuine interest in the role.
✨Showcase Your People Skills
As a Hospitality Concierge, your ability to connect with others is key. Prepare examples from your past experiences where you've provided outstanding service or resolved conflicts. Highlighting these skills will demonstrate that you can handle the variety of situations that come with the job.
✨Be Ready for Scenario Questions
Expect questions that assess how you'd handle specific situations, like dealing with an emergency call or managing a difficult guest. Think through potential scenarios beforehand and practice your responses. This will help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask about the team dynamics, shift patterns, or opportunities for growth within the organisation. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
