Front of House Supervisor in Sandford

Location:

Sandford Station Retirement Village

Salary

: £28,489 - £31,590 Hours:

35 Working Pattern:

9am – 4.30pm - Alternate weekends with Tuesday off every week The Role: At St Monica Trust, we're a Bristol-based charity with over 100 years of supporting older people to live fulfilling, independent lives. Through our retirement villages, care homes and charitable foundation, we're committed to creating communities where older people flourish through connection, contribution and choice. In this role, you'll play a vital part in supporting residents to live well, maintain their independence and enjoy the highest possible quality of life. Whether you're providing care, support, hospitality or wellbeing services, you'll help create an environment where residents feel safe, valued and respected. You'll build meaningful relationships with residents, their families and colleagues, taking the time to understand individual needs, preferences and aspirations. Every interaction is an opportunity to make a positive difference, helping residents feel connected, supported and able to continue living life in a way that matters to them. This is more than a job, it's an opportunity to be part of a caring community where compassion, dignity and person-centred support are at the heart of everything we do. What You'll Be Doing: Act as first point of contact for the restaurant, and for events and conferences - to suit the relevant target audiences Support the Head Chef by overseeing the day-to-day operations of the village restaurants/cafés, responsible for quality control and ensuring high standards are met and delivered by all staff. Problem solving and troubleshooting customer/visitor concerns escalated by the Head Chefs (Village) Ensure high standards are consistently met – cleaning areas, preparing food/drinks when required, coordinating staffing rota and maintaining high levels of hospitality Maintain a continuous restaurant stock and rotation; ensure facilities and equipment are safe and well maintained – reporting faults via set systems as necessary Build strong relationships with a range of stakeholders - including customers, colleagues, residents and their families From time to time deputise for the Restaurants Manager and support the recruitment/induction of new members of the hospitality team Advocate and role model best practice in Health and Safety, Food Handling and Hygiene About You: We’re looking for someone who can demonstrate the following key skills and requirements: Essential: Basic Food Hygiene qualification Diploma (or NVQ) level 2 Catering/Food Service or equivalent Working within a busy and fast paced Restaurant environment Stock taking and ordering Food hygiene and health and safety legislation and best practice Good standard of IT skills including Microsoft Excel, Word, Outlook In depth understanding of nutrition and dietary requirements Evidence of some delegation skills and managing complaints/queries effectively Desirable: Working with older people or people living with disabilities, communication or memory difficulties Why Join St Monica Trust: Be part of a charity that has been supporting older people for over 100 years. Help create communities where older people flourish through Connection, Contribution and Choice. Build meaningful relationships with residents and make a genuine difference every day. Work in a supportive, collaborative environment where people and relationships matter. Deliver person-centred support that focuses on individual wellbeing, dignity and independence. Join a team that shares a commitment to providing exceptional experiences for residents. Access excellent training, learning and career development opportunities. Enjoy a competitive rewards and benefits package while building a rewarding and meaningful career. In Return You Will Receive: Industry leading salary Workplace pension scheme with up to 7.5% employer contribution 23 days holiday (plus bank holidays) plus extra after 5 years Tailored ongoing learning and development opportunities to grow your skills, confidence, and career. Cost of living support: Free employee retail discounts platform Stream for flexible pay Credit union savings and loans Subsidised meals Subsidised pool and gym Employee Assistance Programme and well-being support Free flu vaccinations Refer a Friend bonus scheme Cycle to work scheme Free uniform (where relevant to role) Free parking and much more..... Additional Information: Duties must be carried out in compliance with St Monica Trust’s Equity, Diversity and Inclusion Policy. Duties must be carried out in compliance with current UK GDPR and with St Monica Trust’s Confidentiality and Data Protection Policy. This role profile contains the principal accountabilities relating to this post and does not describe in detail all the duties required to carry them out. This post is exempt from the Rehabilitation of Offenders Act 1974 and this means that any criminal conviction, including spent convictions, must be made known at the time of the application.