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- Tasks: Provide top-notch housekeeping, catering, and hospitality services in a care home.
- Company: Join St Monica Trust, a caring organisation focused on enhancing resident experiences.
- Benefits: Earn ÂŁ13.48 per hour plus weekend enhancements, with flexible part-time hours.
- Other info: Opportunity to learn and grow in a rewarding role within the care sector.
- Why this job: Make a real difference in residents' lives while working in a supportive team environment.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 28038 - 28038 ÂŁ per year.
16 hours per week, Saturday & Sunday 11.00 - 19.30 ÂŁ13.48 per hour plus weekend enhancement where applicable.
The purpose of the Resident Support Assistant role is to provide high-quality housekeeping, catering, and hospitality services within our care home. This is not a care or nursing position. Instead, you will focus on creating a comfortable, welcoming environment for residents by delivering excellent customer service and working collaboratively as part of a “one-team” approach to enhance the overall resident experience.
Key Results- Delivery of a holistic, person-centred service to care home residents, which identifies their hospitality, housekeeping and catering needs and preferences. Collaborating with other teams to achieve this.
- Maintain a high standard of hygiene in accordance with health and safety, infection control standards, food hygiene legislation and St Monica Trust’s policies and procedures. Ensure room checks, communal room comfort, cleanliness, hygiene and laundry sorting.
- Meet residents’ unique needs and collaborate with colleagues across the care home teams.
- Ensure lounge areas (where applicable) are ready for use as a coffee and bar venue for residents and their visitors.
- Communication
- Write notes and messages – numeracy, literacy and verbal skills.
- Communicate with people with differing communication needs.
- Encourage and influence.
- Understand and follow instructions and procedures.
- Strong customer service skills.
- Mixed methods and mediums of communication.
- Thinking Style
- Analyses and evaluates given information.
- Adapts style and approach appropriate to situation or task.
- Structures tasks/activities.
- Pre-empts issues and trouble-shoots.
- Refers appropriate decisions to line manager.
- Challenge, or suggest new ways of working, to promote the efficiency of the unit or team.
- Well-being and Values
- Aware of cultural and individual differences in all interactions and service areas.
- Demonstrate interest, care and attention.
- Create a positive impression.
- Understand and respond to the needs of older people and people with dementia (including willingness and motivation to learn).
- Collaborate with residents and relatives (where appropriate), tailoring service to meet individual needs.
- Promptly respond to or refer to team leader/line manager (as appropriate to role), issues of residents or colleagues' health or well-being.
- Contribute to maintaining a safe and secure environment – reporting faults, repairs or hazards through appropriate channels.
- Working with others
- Works effectively as part of a team.
- Build relationships of trust with others (team, residents and their family & friends).
- Potential exposure to challenging, physical or emotional situations.
- Essential
- Confident with IT and using standard office programs including word, outlook/email, system folders etc.
- Understanding of basic food preparation and cleaning techniques.
- An understanding and appreciation of older people in a care setting and the issues that may affect them.
- Knowledge of basic health and safety rules.
- Knowledge of customer service principles.
- Desirable
- Level 1 or 2 in Food Hygiene (or equivalent).
- Level 2 in Healthcare Cleaning (or equivalent).
- General level of education (GCSE or equivalent).
- Familiar with Microsoft 365 and video call programs such as Facetime, Zoom etc.
- Working experience in a care setting.
- Knowledge of safe moving and handling techniques.
Duties must be carried out in compliance with St Monica Trust’s Equality, Diversity and Inclusion Policy. This role profile contains the principal accountabilities relating to this post and does not describe in detail all the duties required to carry them out. This post is exempt from the Rehabilitation of Offenders Act 1974 and this means that any criminal conviction, including spent convictions, must be made known at the time of the application.
Salary Ranges: ÂŁ28,038.40 - ÂŁ28,038.40
Time Type: Part time
If you have any queries please email our Recruitment Team - recruitment@stmonicatrust.org.uk
Resident Support Assistant (weekends) employer: St Monica Trust
Contact Detail:
St Monica Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Support Assistant (weekends)
✨Tip Number 1
Get to know the company culture! Before your interview, check out St Monica Trust's website and social media. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! Since this role involves interacting with residents and colleagues, think about how you can demonstrate your customer service skills during the interview. Role-play with a friend or family member to get comfortable expressing yourself clearly.
✨Tip Number 3
Show your passion for hospitality! When discussing your experience, highlight any previous roles where you provided excellent service. Share specific examples of how you made someone's day better, as this will resonate well with the hiring team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the Resident Support Assistant position. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Resident Support Assistant (weekends)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your experiences and what makes you passionate about providing excellent customer service in a care home setting.
Tailor Your Application: Make sure to tailor your application to the Resident Support Assistant role. Highlight your relevant skills and experiences that align with the job description, especially your ability to work collaboratively and create a welcoming environment for residents.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and structure your thoughts logically. This will help us understand your qualifications and how you can contribute to our team without any confusion.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role and our values there!
How to prepare for a job interview at St Monica Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Resident Support Assistant role. Familiarise yourself with the responsibilities, such as providing high-quality housekeeping and catering services. This will help you demonstrate your knowledge and show that you're genuinely interested in creating a welcoming environment for residents.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer service, prepare examples from your past experiences where you've excelled in this area. Think about times when you went above and beyond to meet someone's needs or how you handled challenging situations with grace. This will highlight your ability to create a positive impression.
✨Emphasise Teamwork and Collaboration
The job requires working collaboratively with other teams, so be ready to discuss your experience in team settings. Share specific instances where you contributed to a team goal or helped resolve conflicts. This will show that you can work effectively as part of a 'one-team' approach.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle various situations. For example, think about how you would respond to a resident's unique needs or how you'd maintain hygiene standards. Practising these scenarios will help you feel more confident during the interview.