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- Tasks: Provide essential support in housekeeping, catering, and hospitality for care home residents.
- Company: Join a caring team dedicated to enhancing the lives of older people.
- Benefits: Flexible weekend shifts, valuable experience in a supportive environment.
- Why this job: Make a real difference in residents' lives while developing your customer service skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Opportunity to learn about care services and work with a diverse team.
Job Description
The purpose of Resident Support Assistant is to deliver a varied and proactive person-centred housekeeping, catering, and hospitality service to our care home residents. Using customer service principles and a "one-team" approach the post holders improve the resident/customer experience.
12 hours per week working every weekend (30 minute unpaid meal break) on a mixture of early and late shifts.
Shift times are: 7:30am to 2pm and 1pm to 7:30pm
Key Results
Summary responsibilities
- Delivery of a holistic, person-centred service to care home residents, which identifies their hospitality, housekeeping and catering needs and preferences. Collaborating with other teams to achieve this.
- Maintain a high standard of hygiene in accordance with health and safety, infection control standards, food hygiene legislation and St Monica Trust's policies and procedures.
- Ensure room checks, communal room comfort, cleanliness, hygiene and laundry sorting.
- Meet residents' unique needs and collaborate with colleagues across the care home teams.
- Ensure lounge areas (where applicable) are ready for use as a coffee and bar venue for residents and their visitors.
Skills and experience
Communication
- Write notes and messages – numeracy, literacy and verbal skills.
- Communicate with people with differing communication needs.
- Encourage and influence.
- Understand and follow instructions and procedures.
- Strong customer service skills.
- Mixed methods and mediums of communication.
Thinking Style
- Analyses and evaluates given information.
- Adapts style and approach appropriate to situation or task.
- Structures tasks/activities.
- Pre-empts issues and trouble-shoots.
- Refers appropriate decisions to line manager.
- Challenge, or suggest new ways of working, to promote the efficiency of the unit or team.
Well-being and Values
- Aware of cultural and individual differences in all interactions and service areas.
- Demonstrate interest, care and attention.
- Create a positive impression.
- Understand and respond to the needs of older people and people with dementia (including willingness and motivation to learn).
- Collaborate with residents and relatives (where appropriate), tailoring service to meet individual needs.
- Promptly respond to or refer to team leader/line manager (as appropriate to role), issues of residents or colleagues' health or well-being.
- Contribute to maintaining a safe and secure environment – reporting faults, repairs or hazards through appropriate channels.
Working with others
- Works effectively as part of a team.
- Build relationships of trust with others (team, residents and their family & friends).
- Potential exposure to challenging, physical or emotional situations.
Other Skills & Qualifications
Essential
- Confident with IT and using standard office programs including word, outlook/email, system folders etc
- Understanding of basic food preparation and cleaning techniques
- An understanding and appreciation of older people in a care setting and the issues that may affect them
- Knowledge of basic health and safety rules
- Knowledge of customer service principles
Desirable
- Level 1 or 2 in Food Hygiene (or equivalent)
- Level 2 in Healthcare Cleaning (or equivalent)
- General level of education (GCSE or equivalent)
- Familiar with Microsoft 365 and video call programs such as Facetime, Zoom etc
- Working experience in a care setting
- Knowledge of safe moving and handling techniques
Additional information
- Duties must be carried out in compliance with St Monica Trust's Equality, Diversity and Inclusion Policy.
- This role profile contains the principal accountabilities relating to this post and does not describe in detail all the duties required to carry them out.
- This post is exempt from the Rehabilitation of Offenders Act 1974 and this means that any criminal conviction, including spent convictions, must be made known at the time of the application.
The purpose of Resident Support Assistant is to deliver a varied and proactive person-centred housekeeping, catering, and hospitality service to our care home residents. Using customer service principles and a "one-team" approach the post holders improve the resident/customer experience.
12 hours per week working every weekend (30 minute unpaid meal break) on a mixture of early and late shifts.
Shift times are: 7:30am to 2pm and 1pm to 7:30pm
Resident Support Assistant weekends employer: St Monica Trust
Contact Detail:
St Monica Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Support Assistant weekends
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on St Monica Trust. Understanding their values and how they support residents will help you connect with the team during your chat.
✨Tip Number 2
Practice your communication skills! Since you'll be working closely with residents and colleagues, think about examples where you've successfully communicated or resolved issues in the past. This will show you're a great fit for the role.
✨Tip Number 3
Show your passion for care! When you’re in the interview, share why you want to work as a Resident Support Assistant. Talk about your interest in helping older people and how you can contribute to their well-being.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Resident Support Assistant weekends
Some tips for your application 🫡
Show Your Passion for Care: When writing your application, let your passion for supporting residents shine through. Share any relevant experiences that highlight your commitment to providing a person-centred service and how you can make a positive impact in their lives.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. Highlight your customer service skills and any experience working with older people or in a care setting to show us you're the right fit.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and structure your thoughts logically. This will help us easily understand your qualifications and how you can contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at St Monica Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Resident Support Assistant. Familiarise yourself with person-centred care principles and how they apply to housekeeping, catering, and hospitality services. This will help you demonstrate your knowledge and passion for improving residents' experiences.
✨Showcase Your Communication Skills
Since this role involves interacting with residents and colleagues, be prepared to discuss your communication style. Think of examples where you've successfully adapted your approach to meet different needs, especially when working with older people or those with dementia. This will highlight your ability to connect and build trust.
✨Emphasise Teamwork
The job requires a 'one-team' approach, so come ready to share experiences where you've collaborated effectively with others. Discuss how you’ve contributed to a positive team environment and how you handle challenges together. This shows that you value teamwork and can work well in a care setting.
✨Demonstrate Your Commitment to Well-being
Be prepared to talk about your understanding of the unique needs of older people and how you can contribute to their well-being. Share any relevant experiences or training you've had in health and safety, food hygiene, or customer service principles. This will show your dedication to creating a safe and caring environment for residents.
