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- Tasks: Provide top-notch housekeeping, catering, and hospitality services in a care home.
- Company: Join a caring organisation dedicated to enhancing residents' experiences.
- Benefits: Earn ÂŁ13.48 per hour plus weekend enhancements, with flexible part-time hours.
- Other info: Opportunity to learn and grow in a rewarding environment.
- Why this job: Make a real difference in residents' lives while working in a supportive team.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 28038 - 28038 ÂŁ per year.
12 hours per week, Saturday and Sunday 07.30 - 14.00 ÂŁ13.48 per hour plus weekend enhancement where applicable.
The purpose of the Resident Support Assistant role is to provide high-quality housekeeping, catering, and hospitality services within our care home. This is not a care or nursing position. Instead, you will focus on creating a comfortable, welcoming environment for residents by delivering excellent customer service and working collaboratively as part of a “one-team” approach to enhance the overall resident experience.
Key Results
- Delivery of a holistic, person-centred service to care home residents, which identifies their hospitality, housekeeping and catering needs and preferences. Collaborating with other teams to achieve this.
- Maintain a high standard of hygiene in accordance with health and safety, infection control standards, food hygiene legislation and St Monica Trust’s policies and procedures.
- Ensure room checks, communal room comfort, cleanliness, hygiene and laundry sorting.
- Meet residents’ unique needs and collaborate with colleagues across the care home teams.
- Ensure lounge areas (where applicable) are ready for use as a coffee and bar venue for residents and their visitors.
Skills and experience
- Communication
- Write notes and messages – numeracy, literacy and verbal skills.
- Communicate with people with differing communication needs.
- Encourage and influence.
- Understand and follow instructions and procedures.
- Strong customer service skills.
- Mixed methods and mediums of communication.
- Thinking Style
- Analyses and evaluates given information.
- Adapts style and approach appropriate to situation or task.
- Structures tasks/activities.
- Pre-empts issues and trouble-shoots.
- Refers appropriate decisions to line manager.
- Challenge, or suggest new ways of working, to promote the efficiency of the unit or team.
- Well-being and Values
- Aware of cultural and individual differences in all interactions and service areas.
- Demonstrate interest, care and attention.
- Create a positive impression.
- Understand and respond to the needs of older people and people with dementia (including willingness and motivation to learn).
- Collaborate with residents and relatives (where appropriate), tailoring service to meet individual needs.
- Promptly respond to or refer to team leader/line manager (as appropriate to role), issues of residents or colleagues' health or well-being.
- Contribute to maintaining a safe and secure environment – reporting faults, repairs or hazards through appropriate channels.
- Working with others
- Works effectively as part of a team.
- Build relationships of trust with others (team, residents and their family & friends).
- Potential exposure to challenging, physical or emotional situations.
Other Skills & Qualifications
- Essential
- Confident with IT and using standard office programs including word, outlook/email, system folders etc.
- Understanding of basic food preparation and cleaning techniques.
- An understanding and appreciation of older people in a care setting and the issues that may affect them.
- Knowledge of basic health and safety rules.
- Knowledge of customer service principles.
- Desirable
- Level 1 or 2 in Food Hygiene (or equivalent).
- Level 2 in Healthcare Cleaning (or equivalent).
- General level of education (GCSE or equivalent).
- Familiar with Microsoft 365 and video call programs such as Facetime, Zoom etc.
- Working experience in a care setting.
- Knowledge of safe moving and handling techniques.
Duties must be carried out in compliance with St Monica Trust’s Equality, Diversity and Inclusion Policy. This role profile contains the principal accountabilities relating to this post and does not describe in detail all the duties required to carry them out. This post is exempt from the Rehabilitation of Offenders Act 1974 and this means that any criminal conviction, including spent convictions, must be made known at the time of the application.
Salary Ranges: ÂŁ28,038.40 - ÂŁ28,038.40
Time Type: Part time
If you have any queries please email our Recruitment Team - recruitment@stmonicatrust.org.uk
Resident Support Assistant (weekends - 12 hours) employer: St Monica Trust
Contact Detail:
St Monica Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Support Assistant (weekends - 12 hours)
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on St Monica Trust. Understanding their values and how they operate will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating a welcoming environment for residents, think of examples from your past experiences where you've gone above and beyond for someone. Be ready to share these stories during your chat!
✨Tip Number 3
Show off your teamwork spirit! This position requires collaboration with other teams, so be prepared to discuss how you've worked effectively with others in the past. Highlight any situations where you helped resolve conflicts or improved team dynamics.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team at St Monica Trust. Good luck!
We think you need these skills to ace Resident Support Assistant (weekends - 12 hours)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your experiences and why you're passionate about creating a welcoming environment for residents.
Tailor Your Application: Make sure to tailor your application to the Resident Support Assistant role. Highlight your customer service skills and any relevant experience in hospitality or care settings. We love seeing how your background aligns with our values!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to understand your skills and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at St Monica Trust
✨Know the Role Inside Out
Before your interview, make sure you understand the Resident Support Assistant role thoroughly. Familiarise yourself with the responsibilities like housekeeping, catering, and creating a welcoming environment for residents. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role heavily relies on excellent customer service, think of specific examples from your past experiences where you've gone above and beyond for someone. Be ready to discuss how you can create a positive experience for residents and their families, as well as how you handle challenging situations.
✨Demonstrate Teamwork
The job requires collaboration with other teams, so be prepared to talk about your experience working in a team setting. Share examples of how you've built relationships and trust with colleagues, and how you’ve contributed to a 'one-team' approach in previous roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to adapt. Think about how you would handle specific situations related to resident care or hygiene standards. Practising these scenarios can help you articulate your thought process clearly during the interview.