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For Companies At a Glance
- Tasks: Provide essential support in housekeeping, catering, and hospitality for care home residents.
- Company: Join a caring organisation dedicated to enhancing the lives of older people.
- Benefits: Flexible hours, supportive team environment, and opportunities for personal growth.
- Why this job: Make a real difference in residents' lives while gaining valuable experience.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Work in a dynamic setting with a focus on teamwork and resident well-being.
Job Description
The purpose of Resident Support Assistant is to deliver a varied and proactive person-centred housekeeping, catering, and hospitality service to our care home residents. Using customer service principles and a "one-team" approach the post holders improve the resident/customer experience.
18 hours per week (30 minute unpaid meal break) on the following Rota:
Sunday 7:30 am to 2 pm
Monday 7:30 am to 2 pm
Saturday1 pm to 7:30 pm
Key Results
Summary responsibilities
- Delivery of a holistic, person-centred service to care home residents, which identifies their hospitality, housekeeping and catering needs and preferences. Collaborating with other teams to achieve this.
- Maintain a high standard of hygiene in accordance with health and safety, infection control standards, food hygiene legislation and St Monica Trust's policies and procedures.
- Ensure room checks, communal room comfort, cleanliness, hygiene and laundry sorting.
- Meet residents' unique needs and collaborate with colleagues across the care home teams.
- Ensure lounge areas (where applicable) are ready for use as a coffee and bar venue for residents and their visitors.
Skills and experience
Communication
- Write notes and messages – numeracy, literacy and verbal skills.
- Communicate with people with differing communication needs.
- Encourage and influence.
- Understand and follow instructions and procedures.
- Strong customer service skills.
- Mixed methods and mediums of communication.
Thinking Style
- Analyses and evaluates given information.
- Adapts style and approach appropriate to situation or task.
- Structures tasks/activities.
- Pre-empts issues and trouble-shoots.
- Refers appropriate decisions to line manager.
- Challenge, or suggest new ways of working, to promote the efficiency of the unit or team.
Well-being and Values
- Aware of cultural and individual differences in all interactions and service areas.
- Demonstrate interest, care and attention.
- Create a positive impression.
- Understand and respond to the needs of older people and people with dementia (including willingness and motivation to learn).
- Collaborate with residents and relatives (where appropriate), tailoring service to meet individual needs.
- Promptly respond to or refer to team leader/line manager (as appropriate to role), issues of residents or colleagues' health or well-being.
- Contribute to maintaining a safe and secure environment – reporting faults, repairs or hazards through appropriate channels.
Working with others
- Works effectively as part of a team.
- Build relationships of trust with others (team, residents and their family & friends).
- Potential exposure to challenging, physical or emotional situations.
Other Skills & Qualifications
Essential
- Confident with IT and using standard office programs including word, outlook/email, system folders etc
- Understanding of basic food preparation and cleaning techniques
- An understanding and appreciation of older people in a care setting and the issues that may affect them
- Knowledge of basic health and safety rules
- Knowledge of customer service principles
Desirable
- Level 1 or 2 in Food Hygiene (or equivalent)
- Level 2 in Healthcare Cleaning (or equivalent)
- General level of education (GCSE or equivalent)
- Familiar with Microsoft 365 and video call programs such as Facetime, Zoom etc
- Working experience in a care setting
- Knowledge of safe moving and handling techniques
Additional information
- Duties must be carried out in compliance with St Monica Trust's Equality, Diversity and Inclusion Policy.
- This role profile contains the principal accountabilities relating to this post and does not describe in detail all the duties required to carry them out.
- This post is exempt from the Rehabilitation of Offenders Act 1974 and this means that any criminal conviction, including spent convictions, must be made known at the time of the application.
The purpose of Resident Support Assistant is to deliver a varied and proactive person-centred housekeeping, catering, and hospitality service to our care home residents. Using customer service principles and a "one-team" approach the post holders improve the resident/customer experience.
18 hours per week (30 minute unpaid meal break) on the following Rota:
Sunday 7:30 am to 2 pm
Monday 7:30 am to 2 pm
Saturday 1 pm to 7:30 pm
Resident Support Assistant 18hr Rota 1 employer: St Monica Trust
Contact Detail:
St Monica Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Support Assistant 18hr Rota 1
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on St Monica Trust. Understanding their values and how they operate will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! As a Resident Support Assistant, you'll need to interact with residents and colleagues effectively. Try role-playing common scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 3
Showcase your customer service skills! Think of examples from your past experiences where you've gone above and beyond for someone. Be ready to share these stories during your interview to demonstrate your commitment to providing excellent service.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. By applying directly on our site, you’ll ensure your application gets the attention it deserves. Plus, it shows you're proactive and keen to be part of our one-team approach!
We think you need these skills to ace Resident Support Assistant 18hr Rota 1
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for working with residents shine through. We want to see that you genuinely care about providing a great service and making a difference in their lives.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Mention specific examples of how you've delivered excellent customer service or worked as part of a team in the past.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your application is easy to read. This will help us understand your qualifications quickly.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at St Monica Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Resident Support Assistant. Familiarise yourself with person-centred care principles and how they apply to housekeeping, catering, and hospitality services. This will help you demonstrate your knowledge and passion for the role.
✨Showcase Your Customer Service Skills
Since this role heavily relies on customer service, be prepared to share examples of how you've provided excellent service in the past. Think about situations where you’ve gone above and beyond for someone, especially in a care setting, and how you adapted your approach to meet individual needs.
✨Demonstrate Teamwork and Collaboration
The job requires a 'one-team' approach, so be ready to discuss your experience working in teams. Share specific instances where you collaborated with others to improve a situation or service, highlighting your ability to build trust and relationships with colleagues and residents alike.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios related to resident care, hygiene standards, or communication with individuals with differing needs. Practising your responses will help you feel more confident during the interview.
