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- Tasks: Provide essential support in housekeeping, catering, and hospitality for care home residents.
- Company: Join a compassionate care home dedicated to enhancing resident experiences.
- Benefits: Flexible hours, supportive team environment, and the chance to make a difference.
- Why this job: Be part of a caring community and positively impact the lives of older people.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Opportunity to learn and grow in a rewarding care setting.
Job Description
The purpose of Resident Support Assistant is to deliver a varied and proactive person-centred housekeeping, catering, and hospitality service to our care home residents. Using customer service principles and a "one-team" approach the post holders improve the resident/customer experience.
18 hours per week (30 minute unpaid meal break) on the following rota:
Sunday 1 pm to 7:30 pm
Wednesday 1 pm to 7:30 pm
Saturday 1 pm to 7:30 pm
Key Results
Summary responsibilities
- Delivery of a holistic, person-centred service to care home residents, which identifies their hospitality, housekeeping and catering needs and preferences. Collaborating with other teams to achieve this.
- Maintain a high standard of hygiene in accordance with health and safety, infection control standards, food hygiene legislation and St Monica Trust's policies and procedures.
- Ensure room checks, communal room comfort, cleanliness, hygiene and laundry sorting.
- Meet residents' unique needs and collaborate with colleagues across the care home teams.
- Ensure lounge areas (where applicable) are ready for use as a coffee and bar venue for residents and their visitors.
Skills and experience
Communication
- Write notes and messages – numeracy, literacy and verbal skills.
- Communicate with people with differing communication needs.
- Encourage and influence.
- Understand and follow instructions and procedures.
- Strong customer service skills.
- Mixed methods and mediums of communication.
Thinking Style
- Analyses and evaluates given information.
- Adapts style and approach appropriate to situation or task.
- Structures tasks/activities.
- Pre-empts issues and trouble-shoots.
- Refers appropriate decisions to line manager.
- Challenge, or suggest new ways of working, to promote the efficiency of the unit or team.
Well-being and Values
- Aware of cultural and individual differences in all interactions and service areas.
- Demonstrate interest, care and attention.
- Create a positive impression.
- Understand and respond to the needs of older people and people with dementia (including willingness and motivation to learn).
- Collaborate with residents and relatives (where appropriate), tailoring service to meet individual needs.
- Promptly respond to or refer to team leader/line manager (as appropriate to role), issues of residents or colleagues' health or well-being.
- Contribute to maintaining a safe and secure environment – reporting faults, repairs or hazards through appropriate channels.
Working with others
- Works effectively as part of a team.
- Build relationships of trust with others (team, residents and their family & friends).
- Potential exposure to challenging, physical or emotional situations.
Other Skills & Qualifications
Essential
- Confident with IT and using standard office programs including word, outlook/email, system folders etc
- Understanding of basic food preparation and cleaning techniques
- An understanding and appreciation of older people in a care setting and the issues that may affect them
- Knowledge of basic health and safety rules
- Knowledge of customer service principles
Desirable
- Level 1 or 2 in Food Hygiene (or equivalent)
- Level 2 in Healthcare Cleaning (or equivalent)
- General level of education (GCSE or equivalent)
- Familiar with Microsoft 365 and video call programs such as Facetime, Zoom etc
- Working experience in a care setting
- Knowledge of safe moving and handling techniques
Additional information
- Duties must be carried out in compliance with St Monica Trust's Equality, Diversity and Inclusion Policy.
- This role profile contains the principal accountabilities relating to this post and does not describe in detail all the duties required to carry them out.
- This post is exempt from the Rehabilitation of Offenders Act 1974 and this means that any criminal conviction, including spent convictions, must be made known at the time of the application.
The purpose of Resident Support Assistant is to deliver a varied and proactive person-centred housekeeping, catering, and hospitality service to our care home residents. Using customer service principles and a "one-team" approach the post holders improve the resident/customer experience.
18 hours per week (30 minute unpaid meal break) on the following rota:
Sunday 1 pm to 7:30 pm
Wednesday 1 pm to 7:30 pm
Saturday 1 pm to 7:30 pm
Resident Support Assistant 18 hours Rota 3 employer: St Monica Trust
Contact Detail:
St Monica Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Support Assistant 18 hours Rota 3
✨Tip Number 1
Get to know the care home environment before your interview. Visit if you can, or check out their website and social media. This shows you're genuinely interested and helps you tailor your answers to fit their vibe.
✨Tip Number 2
Practice your communication skills! Since you'll be working with residents who may have different needs, role-play scenarios with friends or family. This will help you feel more confident when discussing how you'd handle various situations.
✨Tip Number 3
Show off your teamwork skills during interviews. Share examples of how you've collaborated with others in the past, especially in challenging situations. We all know that a 'one-team' approach is key in this role!
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in making a positive impression. And remember, you can always apply through our website for more opportunities!
We think you need these skills to ace Resident Support Assistant 18 hours Rota 3
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your passion for helping others and how you connect with residents.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples of how you've provided excellent customer service or worked in a team, especially in care settings.
Be Clear and Concise: Keep your writing clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to understand your experiences and motivations.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at St Monica Trust
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Resident Support Assistant. Familiarise yourself with person-centred care principles and how they apply to housekeeping, catering, and hospitality services. This will help you demonstrate your knowledge and passion for the role.
✨Showcase Your Customer Service Skills
Since this role heavily relies on customer service, think of examples from your past experiences where you've gone above and beyond for someone. Be ready to discuss how you can create a positive experience for residents and their families, as well as how you handle challenging situations.
✨Emphasise Teamwork
The job requires a 'one-team' approach, so be prepared to talk about your experience working in teams. Share specific instances where collaboration led to improved outcomes, especially in a care setting. Highlight your ability to build trust and relationships with colleagues and residents alike.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and adaptability. Think about how you would respond to various scenarios, such as dealing with a resident's unique needs or maintaining hygiene standards under pressure. Practising these responses will help you feel more confident during the interview.
