Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support care home residents with housekeeping, catering, and hospitality services.
- Company: Join St Monica Trust, a caring community dedicated to enhancing the lives of older people.
- Benefits: Earn GBP12.63 per hour plus weekend enhancements; flexible 18-hour work week.
- Why this job: Make a real difference in residents' lives while working in a supportive team environment.
- Qualifications: GCSE or equivalent; experience in care settings preferred; basic food hygiene knowledge.
- Other info: Must comply with Equality, Diversity and Inclusion Policy; role involves teamwork and communication.
Salary: GBP12.63 – GBP12.63 per hour + plus weekend enhancements where applicable
The purpose of Resident Support Assistant is to deliver a varied and proactive person-centred housekeeping, catering, and hospitality service to our care home residents. Using customer service principles and a “one-team” approach the post holders improve the resident/customer experience.
18 hours a week working over 3 x 6 hour shifts on a 2 week rota as follows:
Week 1 – Sunday, Wednesday and Saturday 1pm to 7.30pm
Week 2 – Sunday, Monday and Saturday 1pm to 7.30pm
Key Results
Summary responsibilities
- Delivery of a holistic, person-centred service to care home residents, which identifies their hospitality, housekeeping and catering needs and preferences. Collaborating with other teams to achieve this.
- Maintain a high standard of hygiene in accordance with health and safety, infection control standards, food hygiene legislation and St Monica Trust’s policies and procedures.
- Ensure room checks, communal room comfort, cleanliness, hygiene and laundry sorting.
- Meet residents’ unique needs and collaborate with colleagues across the care home teams.
- Ensure lounge areas (where applicable) are ready for use as a coffee and bar venue for residents and their visitors.
Skills and experience
Communication
- Write notes and messages – numeracy, literacy and verbal skills.
- Communicate with people with differing communication needs.
- Encourage and influence.
- Understand and follow instructions and procedures.
- Mixed methods and mediums of communication.
Thinking Style
- Analyses and evaluates given information.
- Adapts style and approach appropriate to situation or task.
- Pre-empts issues and trouble-shoots.
- Refers appropriate decisions to line manager.
- Challenge, or suggest new ways of working, to promote the efficiency of the unit or team.
Well-being and Values
- Aware of cultural and individual differences in all interactions and service areas.
- Demonstrate interest, care and attention.
- Create a positive impression.
- Understand and respond to the needs of older people and people with dementia (including willingness and motivation to learn).
- Collaborate with residents and relatives (where appropriate), tailoring service to meet individual needs.
- Promptly respond to or refer to team leader/line manager (as appropriate to role), issues of residents or colleagues\’ health or well-being.
- Contribute to maintaining a safe and secure environment – reporting faults, repairs or hazards through appropriate channels.
Working with others
- Works effectively as part of a team.
- Build relationships of trust with others (team, residents and their family & friends).
- Potential exposure to challenging, physical or emotional situations.
Other Skills & Qualifications
- Confident with IT and using standard office programs including word, outlook/email, system folders etc
- Understanding of basic food preparation and cleaning techniques
- An understanding and appreciation of older people in a care setting and the issues that may affect them
- Knowledge of basic health and safety rules
- Knowledge of customer service principles
- Level 1 or 2 in Food Hygiene (or equivalent)
- Level 2 in Healthcare Cleaning (or equivalent)
- General level of education (GCSE or equivalent)
- Familiar with Microsoft 365 and video call programs such as Facetime, Zoom etc
- Working experience in a care setting
- Knowledge of safe moving and handling techniques
Additional information
- Duties must be carried out in compliance with St Monica Trust’s Equality, Diversity and Inclusion Policy.
- This role profile contains the principal accountabilities relating to this post and does not describe in detail all the duties required to carry them out.
- This post is exempt from the Rehabilitation of Offenders Act 1974 and this means that any criminal conviction, including spent convictions, must be made known at the time of the application.
The purpose of Resident Support Assistant is to deliver a varied and proactive person-centred housekeeping, catering, and hospitality service to our care home residents. Using customer service principles and a “one-team” approach the post holders improve the resident/customer experience.
18 hours a week working over 3 x 6 hour shifts on a 2 week rota as follows:
Week 1 – Sunday, Wednesday and Saturday 1pm to 7.30pm
Week 2 – Sunday, Monday and Saturday 1pm to 7.30pm
#J-18808-Ljbffr
Resident Support Assistant (18 hours per week) employer: St Monica Trust
Contact Detail:
St Monica Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Support Assistant (18 hours per week)
✨Tip Number 1
Familiarise yourself with the specific needs of older people and those with dementia. Understanding their unique challenges will help you connect better with residents and demonstrate your commitment to providing person-centred care.
✨Tip Number 2
Showcase your teamwork skills by preparing examples of how you've successfully collaborated with others in previous roles. Highlighting your ability to work effectively as part of a team will resonate well with our 'one-team' approach.
✨Tip Number 3
Brush up on your customer service principles, as this role heavily relies on creating a positive experience for residents. Be ready to discuss how you've applied these principles in past experiences during any interviews.
✨Tip Number 4
Prepare to discuss your knowledge of health and safety regulations, especially in a care setting. Being able to articulate your understanding of hygiene standards and food safety will show that you're serious about maintaining a safe environment for residents.
We think you need these skills to ace Resident Support Assistant (18 hours per week)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housekeeping, catering, and customer service. Emphasise any previous roles in care settings and your ability to work as part of a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for working with older people and your understanding of their unique needs. Mention specific skills that align with the job description, such as communication and teamwork.
Highlight Relevant Skills: In your application, focus on skills like effective communication, problem-solving, and adaptability. Provide examples of how you've used these skills in past roles, especially in challenging situations.
Proofread Your Application: Before submitting, carefully proofread your application for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at St Monica Trust
✨Show Your Passion for Care
Make sure to express your genuine interest in working with older people and those with dementia. Share any relevant experiences that highlight your compassion and understanding of their unique needs.
✨Demonstrate Teamwork Skills
Since the role requires a 'one-team' approach, be prepared to discuss examples of how you've successfully collaborated with others in previous roles. Highlight your ability to build trust and work effectively within a team.
✨Highlight Communication Abilities
Effective communication is key in this role. Be ready to showcase your skills in adapting your communication style to meet the needs of different individuals, including those with varying levels of understanding.
✨Understand Health and Safety Standards
Familiarise yourself with basic health and safety rules, food hygiene legislation, and infection control standards. Being knowledgeable about these areas will demonstrate your commitment to maintaining a safe environment for residents.
