Resident Support Assistant 18 hours per week
Resident Support Assistant 18 hours per week

Resident Support Assistant 18 hours per week

Bristol Full-Time No home office possible
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At a Glance

  • Tasks: Support care home residents with housekeeping, catering, and hospitality services.
  • Company: Join St Monica Trust, a caring community dedicated to enhancing the lives of older people.
  • Benefits: Flexible 18-hour work week with shifts that fit your schedule.
  • Why this job: Make a real difference in residents' lives while gaining valuable experience in a supportive environment.
  • Qualifications: Basic IT skills, understanding of food hygiene, and a passion for helping others.
  • Other info: Opportunity to learn about care for older people and develop customer service skills.

Job Description

The purpose of Resident Support Assistant is to deliver a varied and proactive person-centred housekeeping, catering, and hospitality service to our care home residents. Using customer service principles and a "one-team" approach the post holders improve the resident/customer experience.

18 hours a week working over 3 x 6 hour shifts on a 2 week rota as follows:

Week 1 – Sunday, Wednesday and Saturday 1pm to 7.30pm

Week 2 – Sunday, Monday and Saturday 1pm to 7.30pm

Key Results

Summary responsibilities

  • Delivery of a holistic, person-centred service to care home residents, which identifies their hospitality, housekeeping and catering needs and preferences. Collaborating with other teams to achieve this.
  • Maintain a high standard of hygiene in accordance with health and safety, infection control standards, food hygiene legislation and St Monica Trust's policies and procedures.
  • Ensure room checks, communal room comfort, cleanliness, hygiene and laundry sorting.
  • Meet residents' unique needs and collaborate with colleagues across the care home teams.
  • Ensure lounge areas (where applicable) are ready for use as a coffee and bar venue for residents and their visitors.

Skills and experience

Communication

  • Write notes and messages – numeracy, literacy and verbal skills.
  • Communicate with people with differing communication needs.
  • Encourage and influence.
  • Understand and follow instructions and procedures.
  • Strong customer service skills.
  • Mixed methods and mediums of communication.

Thinking Style

  • Analyses and evaluates given information.
  • Adapts style and approach appropriate to situation or task.
  • Structures tasks/activities.
  • Pre-empts issues and trouble-shoots.
  • Refers appropriate decisions to line manager.
  • Challenge, or suggest new ways of working, to promote the efficiency of the unit or team.

Well-being and Values

  • Aware of cultural and individual differences in all interactions and service areas.
  • Demonstrate interest, care and attention.
  • Create a positive impression.
  • Understand and respond to the needs of older people and people with dementia (including willingness and motivation to learn).
  • Collaborate with residents and relatives (where appropriate), tailoring service to meet individual needs.
  • Promptly respond to or refer to team leader/line manager (as appropriate to role), issues of residents or colleagues' health or well-being.
  • Contribute to maintaining a safe and secure environment – reporting faults, repairs or hazards through appropriate channels.

Working with others

  • Works effectively as part of a team.
  • Build relationships of trust with others (team, residents and their family & friends).
  • Potential exposure to challenging, physical or emotional situations.

Other Skills & Qualifications

Essential

  • Confident with IT and using standard office programs including word, outlook/email, system folders etc
  • Understanding of basic food preparation and cleaning techniques
  • An understanding and appreciation of older people in a care setting and the issues that may affect them
  • Knowledge of basic health and safety rules
  • Knowledge of customer service principles

Desirable

  • Level 1 or 2 in Food Hygiene (or equivalent)
  • Level 2 in Healthcare Cleaning (or equivalent)
  • General level of education (GCSE or equivalent)
  • Familiar with Microsoft 365 and video call programs such as Facetime, Zoom etc
  • Working experience in a care setting
  • Knowledge of safe moving and handling techniques

Additional information

  • Duties must be carried out in compliance with St Monica Trust's Equality, Diversity and Inclusion Policy.
  • This role profile contains the principal accountabilities relating to this post and does not describe in detail all the duties required to carry them out.
  • This post is exempt from the Rehabilitation of Offenders Act 1974 and this means that any criminal conviction, including spent convictions, must be made known at the time of the application.

The purpose of Resident Support Assistant is to deliver a varied and proactive person-centred housekeeping, catering, and hospitality service to our care home residents. Using customer service principles and a "one-team" approach the post holders improve the resident/customer experience.

18 hours a week working over 3 x 6 hour shifts on a 2 week rota as follows:

Week 1 – Sunday, Wednesday and Saturday 1pm to 7.30pm

Week 2 – Sunday, Monday and Saturday 1pm to 7.30pm

Resident Support Assistant 18 hours per week employer: St Monica Trust

At St Monica Trust, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises the well-being of both our residents and staff. As a Resident Support Assistant, you will benefit from flexible working hours, comprehensive training opportunities, and a collaborative team environment that fosters personal and professional growth, all while making a meaningful impact in the lives of older individuals in our care home.
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Contact Detail:

St Monica Trust Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Resident Support Assistant 18 hours per week

✨Tip Number 1

Familiarise yourself with the specific needs of older people and those with dementia. Understanding their unique requirements will not only help you in the role but also show us that you're genuinely interested in providing the best care possible.

✨Tip Number 2

Demonstrate your customer service skills during any interactions. Whether it's through a phone call or an informal chat, showing that you can communicate effectively and empathetically will set you apart from other candidates.

✨Tip Number 3

Highlight any previous experience in a care setting or similar roles. If you've worked in hospitality or customer service, make sure to draw parallels between those experiences and the responsibilities of a Resident Support Assistant.

✨Tip Number 4

Be prepared to discuss how you would handle challenging situations. We value problem-solving skills, so think of examples where you've successfully navigated difficult circumstances, especially in a team environment.

We think you need these skills to ace Resident Support Assistant 18 hours per week

Strong Customer Service Skills
Effective Communication Skills
Numeracy and Literacy Skills
Ability to Adapt Communication Style
Teamwork and Collaboration
Understanding of Health and Safety Regulations
Basic Food Preparation Knowledge
Knowledge of Infection Control Standards
Attention to Detail
Empathy and Understanding of Older People
Problem-Solving Skills
IT Proficiency (Microsoft Office, Email)
Ability to Handle Challenging Situations
Time Management Skills
Basic Knowledge of Cleaning Techniques

Some tips for your application 🫡

Understand the Role: Read the job description thoroughly to grasp the responsibilities and skills required for the Resident Support Assistant position. Tailor your application to highlight how your experience aligns with these requirements.

Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service, hospitality, or care settings. Mention specific examples where you demonstrated person-centred care or teamwork.

Showcase Communication Skills: Since strong communication is essential for this role, provide examples of how you've effectively communicated with diverse groups. This could include experiences with residents, families, or colleagues.

Express Your Values: Convey your understanding of the needs of older people and your commitment to providing a safe and caring environment. Share any relevant training or personal experiences that reflect your values in this area.

How to prepare for a job interview at St Monica Trust

✨Show Your Passion for Care

Make sure to express your genuine interest in working with older people and those with dementia. Share any personal experiences or motivations that drive you to provide compassionate care, as this will resonate well with the interviewers.

✨Demonstrate Teamwork Skills

Since the role requires a 'one-team' approach, be prepared to discuss examples of how you've successfully collaborated with others in previous roles. Highlight your ability to build trust and relationships with both colleagues and residents.

✨Highlight Customer Service Experience

Emphasise your customer service skills by providing specific examples of how you've met the needs of clients or customers in the past. This is crucial for improving the resident experience, so make it clear that you understand the importance of excellent service.

✨Prepare for Scenario Questions

Anticipate questions that may involve challenging situations, such as dealing with difficult residents or emergencies. Think through how you would handle these scenarios, demonstrating your problem-solving skills and ability to remain calm under pressure.

Resident Support Assistant 18 hours per week
St Monica Trust
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