Resident Support Assistant in Winscombe

The purpose of the Resident Support Assistant role is to provide high-quality housekeeping, catering, and hospitality services within our care home. This is not a care or nursing position. Instead, you will focus on creating a comfortable, welcoming environment for residents by delivering excellent customer service and working collaboratively as part of a one‑team approach to enhance the overall resident experience.

Responsibilities

• Deliver a holistic, person‑centred service to care home residents by identifying their hospitality, housekeeping and catering needs and preferences.
• Collaborate with other teams to achieve this.
• Maintain a high standard of hygiene in accordance with health and safety, infection control standards, food hygiene legislation and St Monica Trust's policies and procedures.
• Ensure room checks, communal room comfort, cleanliness, hygiene and laundry sorting.
• Meet residents' unique needs and collaborate with colleagues across the care home teams.
• Ensure lounge areas (where applicable) are ready for use as a coffee and bar venue for residents and their visitors.
• Think analytically, evaluate information, adapt style and approach to the situation, structure tasks, pre‑empt issues, troubleshoot and refer decisions to line manager.
• Promote new ways of working to increase efficiency of the unit or team.
• Be aware of cultural and individual differences, demonstrate care and attention, create a positive impression and respond to the needs of older people and people with dementia.
• Collaborate with residents and relatives, tailoring services to meet individual needs.
• Promptly refer health or well‑being issues to team leader/line manager.
• Contribute to a safe and secure environment by reporting faults, repairs or hazards through appropriate channels.
• Work effectively as part of a team and build trusting relationships with team, residents and their families & friends.
• Manage exposure to challenging, physical or emotional situations as required.

Communication & IT Skills

• Write notes and messages; numeracy, literacy and verbal skills.
• Communicate with people with differing communication needs.
• Encourage and influence, understand and follow instructions and procedures.
• Strong customer service skills.
• Confident with IT and using standard office programmes including Word, Outlook/email, system folders, and video call programmes such as Facetime, Zoom etc.

Skills and Experience

• Understanding of basic food preparation and cleaning techniques.
• Understanding and appreciation of older people in a care setting and the issues that may affect them.
• Knowledge of basic health and safety rules.
• Knowledge of customer service principles.
• Desirable: Level1 or2 in Food Hygiene (or equivalent).
• Desirable: Level2 in Healthcare Cleaning (or equivalent).
• General level of education (GCSE or equivalent).
• Familiar with Microsoft365.
• Working experience in a care setting.
• Knowledge of safe moving and handling techniques.

Legal and Policy Requirements

All duties will be carried out in compliance with St Monica Trust's Equality, Diversity and Inclusion Policy. This post is exempt from the Rehabilitation of Offenders Act1974, and any criminal conviction, including spent convictions, must be disclosed at the time of application.