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- Tasks: Support care home residents with housekeeping, catering, and hospitality services every weekend.
- Company: Join St Monica Trust, a caring community dedicated to enhancing the lives of older people.
- Benefits: Enjoy flexible weekend hours, gain valuable experience, and make a real difference in residents' lives.
- Why this job: Be part of a supportive team, learn essential skills, and positively impact the lives of others.
- Qualifications: No specific experience required; just bring your passion for helping others and good communication skills.
- Other info: This role is perfect for students looking for weekend work while making a meaningful contribution.
The purpose of Resident Support Assistant is to deliver a varied and proactive person-centred housekeeping, catering, and hospitality service to our care home residents. Using customer service principles and a "one-team" approach the post holders improve the resident/customer experience.
12 hours per week working every weekend (30 minute unpaid meal break) on the following Rota:
- Week 1
- Sunday 7.30am to 2pm
- Saturday 1pm to 7.30pm
- Sunday 1pm to 7:30pm
- Saturday 7.30am to 2pm
Key Results
- Delivery of a holistic, person-centred service to care home residents, which identifies their hospitality, housekeeping and catering needs and preferences. Collaborating with other teams to achieve this.
- Maintain a high standard of hygiene in accordance with health and safety, infection control standards, food hygiene legislation and St Monica Trust's policies and procedures. Ensure room checks, communal room comfort, cleanliness, hygiene and laundry sorting.
- Meet residents' unique needs and collaborate with colleagues across the care home teams.
- Ensure lounge areas (where applicable) are ready for use as a coffee and bar venue for residents and their visitors.
Skills and experience
- Communication: Write notes and messages - numeracy, literacy and verbal skills. Communicate with people with differing communication needs. Encourage and influence. Understand and follow instructions and procedures. Strong customer service skills. Mixed methods and mediums of communication.
- Thinking Style: Analyses and evaluates given information. Adapts style and approach appropriate to situation or task. Structures tasks/activities. Pre-empts issues and trouble-shoots. Refers appropriate decisions to line manager. Challenge, or suggest new ways of working, to promote the efficiency of the unit or team.
- Well-being and Values: Aware of cultural and individual differences in all interactions and service areas. Demonstrate interest, care and attention. Create a positive impression. Understand and respond to the needs of older people and people with dementia (including willingness and motivation to learn). Collaborate with residents and relatives (where appropriate), tailoring service to meet individual needs. Promptly respond to or refer to team leader/line manager (as appropriate to role), issues of residents or colleagues' health or well-being. Contribute to maintaining a safe and secure environment - reporting faults, repairs or hazards through appropriate channels.
- Working with others: Works effectively as part of a team. Build relationships of trust with others (team, residents and their family & friends). Potential exposure to challenging, physical or emotional situations.
Other Skills & Qualifications
- Essential: Confident with IT and using standard office programs including word, outlook/email, system folders etc. Understanding of basic food preparation and cleaning techniques. An understanding and appreciation of older people in a care setting and the issues that may affect them. Knowledge of basic health and safety rules. Knowledge of customer service principles.
- Desirable: Level 1 or 2 in Food Hygiene (or equivalent). Level 2 in Healthcare Cleaning (or equivalent). General level of education (GCSE or equivalent). Familiar with Microsoft 365 and video call programs such as Facetime, Zoom etc. Working experience in a care setting. Knowledge of safe moving and handling techniques.
Duties must be carried out in compliance with St Monica Trust's Equality, Diversity and Inclusion Policy. This role profile contains the principal accountabilities relating to this post and does not describe in detail all the duties required to carry them out. This post is exempt from the Rehabilitation of Offenders Act 1974 and this means that any criminal conviction, including spent convictions, must be made known at the time of the application.
Resident Support Assistant 12 hours every weekend employer: St Monica Trust
Contact Detail:
St Monica Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Support Assistant 12 hours every weekend
✨Tip Number 1
Familiarise yourself with the specific needs of older people and those with dementia. Understanding their unique requirements will not only help you in the role but also demonstrate your commitment to providing excellent care during the interview.
✨Tip Number 2
Highlight any previous experience in customer service or care settings when discussing your background. This will show that you have the necessary skills to create a positive environment for residents and work effectively as part of a team.
✨Tip Number 3
Prepare to discuss how you would handle challenging situations, such as dealing with difficult emotions or physical challenges. This will showcase your problem-solving abilities and your capacity to remain calm under pressure.
✨Tip Number 4
Demonstrate your knowledge of health and safety regulations relevant to the care sector. Being able to articulate these principles will reassure us that you are aware of the importance of maintaining a safe environment for both residents and staff.
We think you need these skills to ace Resident Support Assistant 12 hours every weekend
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, hospitality, or care settings. Emphasise any skills related to communication, teamwork, and understanding the needs of older people.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing person-centred care. Mention specific examples of how you've successfully met the needs of others in previous roles, and express your enthusiasm for working with residents.
Highlight Relevant Skills: In your application, clearly outline your skills in IT, food hygiene, and health and safety. If you have any qualifications like Level 1 or 2 in Food Hygiene, be sure to mention them as they are desirable for this role.
Showcase Your Teamwork Abilities: Since the role requires collaboration with other teams, provide examples of how you've effectively worked as part of a team in the past. This could include experiences where you built trust with colleagues or contributed to a positive team environment.
How to prepare for a job interview at St Monica Trust
✨Show Your Passion for Care
Make sure to express your genuine interest in working with older people and those with dementia. Share any personal experiences or motivations that drive you to provide compassionate care, as this will resonate well with the interviewers.
✨Demonstrate Teamwork Skills
Since the role requires a 'one-team' approach, be prepared to discuss examples of how you've successfully collaborated with others in previous roles. Highlight your ability to build trust and work effectively within a team.
✨Understand the Importance of Hygiene
Familiarise yourself with health and safety standards, infection control, and food hygiene legislation. Be ready to discuss how you would maintain high hygiene standards in a care home setting, as this is crucial for the role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios where you had to adapt your communication style or troubleshoot issues, and be ready to share these examples.
