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- Tasks: Ensure safety, respond to incidents, and support daily operations.
- Company: Join St Monica Trust, a caring community focused on providing excellent service.
- Benefits: Earn £12.43 per hour with weekend and night enhancements; enjoy training and development opportunities.
- Why this job: Be the friendly face our residents trust while making a real difference in their lives.
- Qualifications: Must have a full UK driving licence and basic health & safety knowledge.
- Other info: Flexible shifts available on a 7-week rolling rota; ideal for students seeking part-time work.
Are you passionate about providing a great service? Are you flexible? Do you share our values? Do you enjoy working with a great team? If you're nodding, then we hope you'll consider applying to join our team.
Village Porters at St Monica Trust undertake a valuable and varied role. They ensure the safety of our residents, staff and external visitors, respond to incidents and emergencies, and play their part in the successful day-to-day running of our service.
The Village Porters are normally the first point of contact at any of our sites. They're the ones you'll speak to when you call to gain entry to buildings or meet out-and-about on reassurance patrols. They are known among our residents and staff as having knowledge about our services, buildings and events. Our residents get to know our Village Porters by name and vice versa. A resident sums up their role - "they do the things that happen behind the scenes and can turn their hands to anything…"
What we're looking for:
- The role of Village Porter will deal with anyone coming onto site, closely followed by responding to incidents, fire alarms, reassurance patrols, monitor CCTV and phone calls - as such, basic knowledge of health & safety/fire is essential and basic computer skills.
- Keeping the team informed of events and incidents is crucial - we'll be looking for clear written and verbal communication skills and the ability to act promptly and effectively in an emergency.
- Our Village Porters tell us that you must be "chatty and personable" and "always on alert".
- Due to the nature of the services we provide at St Monica Trust, we will also be looking for an understanding of older people's needs.
- The wide range of tasks associated with this role will require a good level of practical skills.
£12.43 per hour, plus enhancements on weekends and nights; working 8 hour shifts, 40 hours a week, 6am to 2pm or 2pm to 10pm and 10pm to 6am on a 7 week rolling rota.
You must hold a full UK driving licence in order to apply for this role.
The role:
As a Porter/Concierge, you will be responsible for buildings and grounds security, providing a safe environment to ensure the safety and security of our residents, staff and visitors. The role also includes support to keep our services running and responding to emergencies and incidents.
Training and development:
If you wish to proceed further with us, support and training will be provided to assist you in your role and take on extra responsibilities.
Porter/Security Operative employer: St Monica Trust
Contact Detail:
St Monica Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Porter/Security Operative
✨Tip Number 1
Familiarise yourself with the specific needs of older people, as understanding their requirements is crucial for this role. Consider volunteering or shadowing in similar environments to gain insights into how to effectively communicate and assist them.
✨Tip Number 2
Brush up on your health and safety knowledge, particularly regarding fire safety protocols. Being able to demonstrate your understanding of these procedures during an interview will show that you are prepared for emergencies.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since you'll be the first point of contact, being personable and clear in your interactions is key. Role-play scenarios with friends or family to build confidence.
✨Tip Number 4
Highlight any previous experience in security or customer service roles during your discussions. Sharing specific examples of how you've handled incidents or provided excellent service can set you apart from other candidates.
We think you need these skills to ace Porter/Security Operative
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Porter/Security Operative. Highlight key skills such as communication, practical skills, and knowledge of health and safety.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the role. Emphasise any previous roles in security, customer service, or working with older people, as these will be particularly valuable.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for providing great service and your ability to work as part of a team. Mention specific examples of how you have demonstrated the qualities they are looking for, such as being personable and alert.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. Clear and effective communication is crucial for this role, so ensure your application reflects that.
How to prepare for a job interview at St Monica Trust
✨Show Your Passion for Service
Make sure to express your enthusiasm for providing excellent service during the interview. Share examples of how you've gone above and beyond in previous roles to ensure customer satisfaction, as this aligns with the values of the company.
✨Demonstrate Communication Skills
Since clear communication is crucial for this role, prepare to discuss situations where you effectively communicated in high-pressure scenarios. Highlight your ability to convey information clearly and concisely, both verbally and in writing.
✨Understand the Needs of Older People
Familiarise yourself with the specific needs of older individuals, as this role involves interacting with them regularly. Be ready to discuss any relevant experiences or insights you have regarding elder care and how you can contribute positively to their environment.
✨Be Prepared for Practical Scenarios
Expect to be asked about how you would handle various practical situations, such as responding to emergencies or managing security incidents. Think through potential scenarios and articulate your thought process and actions clearly.
