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- Tasks: Be the friendly face of The Chocolate Quarter, handling daily operations and ensuring a safe environment.
- Company: Join a vibrant community at The Chocolate Quarter, known for its welcoming atmosphere and commitment to service.
- Benefits: Enjoy competitive pay, flexible shifts, and opportunities for training and development.
- Why this job: Experience diverse tasks in a dynamic role while making a positive impact on residents' lives.
- Qualifications: No specific qualifications needed; just bring your enthusiasm and willingness to learn!
- Other info: Work 42 hours a week on a rotating schedule with both day and night shifts.
We are committed to communities where older people flourish, by providing opportunities for our residents to enjoy treasured relationships, exercise choice and feel valued. When you join the St Monica Trust, you\’ll be part of an organisation built on 100 years of trust, thanks to the people who work for us. Our benefits and perks for permanent and fixed term jobs include a generous pension scheme, Life Assurance, at least 23 days\’ annual leave plus bank holidays, access to retail and other discounts, subsidised gym, restaurant, free parking and much more
Join Our Exceptional Concierge Team at The Chocolate Quarter
Are you ready for a role where no two days are the same? At The Chocolate Quarter, our 24/7 Village Concierge team is at the heart of our vibrant community, delivering outstanding service to residents and visitors alike.
Your Shift Pattern: Work on a rolling 8-week rota with a 4-on, 4-off schedule:
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2 Early Shifts: 7am–7pm
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2 Night Shifts: 7pm–7am
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Average of 42 hours per week
What You\’ll Be Doing: This is far more than a reception role — it\’s about creating memorable experiences and being a trusted point of contact. You\’ll:
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Welcome and assist residents and guests with warmth and professionalism
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Manage reception duties including calls, enquiries, and payments for guest flats
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Issue security fobs and ID cards, sign keys in/out, and liaise with contractors
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Respond to ad hoc pendant calls including out of hours emergencies
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Handle light maintenance tasks (e.g., changing bulbs, unblocking drains)
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Collect and manage waste and laundry across the site
Why Join Us? If you thrive on variety, enjoy helping others, and want to be part of a team that truly makes a difference — this is the role for you. Every day brings new opportunities to connect, support, and contribute to a community that values care and excellence.
£12.87 per hour plus enhancement for nights where applicable
Salary Ranges:
£26, £30,118.40
Time Type:
Full time
If you have any queries please email our Recruitment Team –
Hospitality Concierge employer: St Monica Trust
Contact Detail:
St Monica Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Concierge
✨Tip Number 1
Familiarise yourself with the specific duties of a Hospitality Concierge. Understanding the daily tasks, such as waste collection and handling calls, will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight any previous experience in customer service or hospitality roles. Being able to showcase your ability to interact positively with residents and visitors can set you apart from other candidates.
✨Tip Number 3
Prepare for situational questions that may arise during the interview. Think about how you would handle emergencies or incidents, as this role requires quick thinking and problem-solving skills.
✨Tip Number 4
Show enthusiasm for the role and the company. Research The Chocolate Quarter and express why you want to be part of their team, as a genuine interest can make a strong impression.
We think you need these skills to ace Hospitality Concierge
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Hospitality Concierge position. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in hospitality or customer service roles. Emphasise any relevant skills such as communication, problem-solving, and teamwork, which are crucial for this position.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past experiences that demonstrate your ability to handle the varied tasks mentioned in the job description.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a concierge role.
How to prepare for a job interview at St Monica Trust
✨Know the Role Inside Out
Familiarise yourself with the responsibilities of a Hospitality Concierge. Understand the daily tasks such as waste collection, laundry distribution, and handling calls. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Customer Service Skills
As a concierge, excellent customer service is key. Prepare examples from your past experiences where you provided outstanding service or resolved issues effectively. This will highlight your suitability for the role.
✨Demonstrate Flexibility and Adaptability
The job involves varied tasks and shift patterns. Be ready to discuss how you handle changing situations and your ability to work both day and night shifts. This shows that you are adaptable and can thrive in a dynamic environment.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the role and the company. Ask about the team dynamics, training opportunities, or how success is measured in the position. This can leave a positive impression on the interviewer.
