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- Tasks: Create memorable experiences for residents and guests while managing reception duties.
- Company: Join St Monica Trust, a community-focused organisation with 100 years of trust.
- Benefits: Generous pension scheme, life assurance, 23+ days leave, discounts, and subsidised gym.
- Why this job: Thrive in a dynamic role that makes a real difference in people's lives.
- Qualifications: Warmth, professionalism, and a passion for helping others.
- Other info: Enjoy a rolling 8-week rota with a mix of early and night shifts.
The predicted salary is between 26700 - 30100 £ per year.
We are committed to communities where older people flourish, by providing opportunities for our residents to enjoy treasured relationships, exercise choice and feel valued. When you join the St Monica Trust, you will be part of an organisation built on 100 years of trust, thanks to the people who work for us.
Our benefits and perks for permanent and fixed term jobs include a generous pension scheme, Life Assurance, at least 23 days' annual leave plus bank holidays, access to retail and other discounts, subsidised gym, restaurant, free parking and much more.
At The Chocolate Quarter, our 24/7 Village Concierge team is at the heart of our vibrant community, delivering outstanding service to residents and visitors alike.
Your Shift Pattern: Work on a rolling 8-week rota with a 4-on, 4-off schedule:
- 2 Early Shifts: 7am–7pm
- 2 Night Shifts: 7pm–7am
- Average of 42 hours per week
What You Will Be Doing: This is far more than a reception role — it is about creating memorable experiences and being a trusted point of contact. You will:
- Welcome and assist residents and guests with warmth and professionalism
- Manage reception duties including calls, enquiries, and payments for guest flats
- Issue security fobs and ID cards, sign keys in/out, and liaise with contractors
- Respond to ad hoc pendant calls including out of hours emergencies
- Handle light maintenance tasks (e.g., changing bulbs, unblocking drains)
- Collect and manage waste and laundry across the site
If you thrive on variety, enjoy helping others, and want to be part of a team that truly makes a difference — this is the role for you. Every day brings new opportunities to connect, support, and contribute to a community that values care and excellence.
£12.87 per hour plus enhancement for nights where applicable.
Salary Ranges: £26, £30,118.40
Time Type: Full time
Hospitality Concierge employer: St Monica Trust
Contact Detail:
St Monica Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Concierge
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at places you admire. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for hospitality shine through. Share stories that highlight your experience and how you create memorable moments for guests.
✨Tip Number 3
Be proactive! If you see a role that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a quick email to express your enthusiasm. It shows initiative!
✨Tip Number 4
Prepare for the unexpected! In hospitality, no two days are the same. Think of scenarios you might face on the job and how you'd handle them. This will help you stand out during interviews.
We think you need these skills to ace Hospitality Concierge
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share experiences that highlight your warmth and professionalism, just like the role requires.
Tailor Your Application: Make sure to tailor your application specifically for the Hospitality Concierge role. Highlight relevant experiences that demonstrate your ability to create memorable experiences and manage various tasks, as this is key to what we’re looking for.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on communicating your skills and experiences effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our exceptional team at The Chocolate Quarter!
How to prepare for a job interview at St Monica Trust
✨Know the Community
Before your interview, take some time to research St Monica Trust and The Chocolate Quarter. Understand their mission of supporting older people and how you can contribute to creating memorable experiences for residents and guests. This knowledge will show your genuine interest in the role.
✨Showcase Your People Skills
As a Hospitality Concierge, you'll be interacting with residents and visitors constantly. Prepare examples from your past experiences where you've provided outstanding service or resolved conflicts. Highlighting your ability to connect with people will set you apart.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding emergencies or unexpected situations. Think of scenarios where you had to think on your feet and prepare to discuss how you handled them effectively.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. This not only shows respect for the interviewers but also reflects the professional image expected in a hospitality role. A polished appearance can boost your confidence too!
