At a Glance
- Tasks: Serve food and drinks in a vibrant village café while ensuring cleanliness and customer satisfaction.
- Company: Join St Monica Trust, a caring community focused on providing excellent service to residents.
- Benefits: Earn GBP12.60 per hour with flexible weekend hours and opportunities for career growth.
- Other info: This role offers training opportunities and the chance to work in a dynamic environment.
- Why this job: Be part of a supportive team that values relationships and makes a difference in residents' lives.
- Qualifications: Good communication skills and a passion for customer service; barista training is a plus!
Saturday and Sunday 10am - 3pm
£13.45 ph plus a weekend enhancement.
Job Purpose
The Hospitality Assistants work closely with the Head Chef (Village) and Chef (Village) to provide a food and drink service in a welcoming, clean environment for our residents/customers in our village cafe.
Key Results
- Creates a welcoming environment for residents and customers in our village restaurants with a focus on customer service and providing a wide variety of food and drinks. Builds a rapport with residents.
- Provides a café/barista service in the village restaurants.
- Serves customers using the EPOS.
- Responsible for day-to-day cleanliness, hygiene and washing up after a food service.
- Safely closes down the kitchen at the end of the day in line with protocols in preparation for the next day. Removes waste.
Skills and Experience
Communication
- Write notes and messages – numeracy, literacy and verbal skills.
- Communicate with people with differing communication needs.
- Encourage and influence.
- Understand and follow instructions and procedures.
- Strong customer service skills.
- Mixed methods and mediums of communication.
Thinking style
- Analyses and evaluates given information.
- Adapts style and approach appropriate to situation or task.
- Structures tasks/activities.
- Pre-empts issues and trouble-shoots.
- Refers appropriate decisions to line manager.
- Identify and recommend learning and development areas for colleagues.
- Challenge, or suggest new ways of working, to promote the efficiency of the unit or team.
Well- being and Values
- Works effectively as part of a team.
- Builds relationships of trust with others (team, residents and their family & friends).
- Potential exposure to challenging, physical or emotional situations.
- Collaborate with residents – tailoring service to meet individual needs.
- Promptly respond to or refer to team leader/line manager (as appropriate to role), issues of residents or colleagues’ health or well-being.
- Understand the needs of older people and people with dementia (including willingness and motivation to learn).
- Aware of cultural and individual differences in all interactions and service areas.
Working with others
- Works effectively as part of a team.
- Builds relationships of trust with others (team, residents and their family & friends).
- Potential exposure to challenging, physical or emotional situations.
- Flexible style, stepping in to support team members when required, including on other sites.
Other Skills and Qualifications
Essential
- Knowledge and experience of good food hygiene practices
- Knowledge of health and safety principles
- Good standard of general education
Desirable
- Barista trained
- Food hygiene qualification level 2
- Diploma (or NVQ) level 1 Catering/Food Service or equivalent
- Experience working in a busy café/restaurant environment
- Experience of working with older people
- Experience using an EPOS
Additional Information
- Duties must be carried out in compliance with St Monica Trust’s Equity, Diversity and Inclusion Policy.
- This role profile contains the principal accountabilities relating to this post and does not describe in detail all the duties required to carry them out.
- This post is exempt from the Rehabilitation of Offenders Act 1974 and this means that any criminal conviction, including spent convictions, must be made known at the time of the application.
Salary Ranges:
£26,227.50 - £26,227.50
Time Type:
Part time
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Hospitality Assistant ( Village) employer: St Monica Trust
At St Monica Trust, we pride ourselves on creating a supportive and inclusive work environment for our Hospitality Assistants. With a focus on employee well-being and development, we offer opportunities for growth within the organisation while ensuring a friendly atmosphere where you can build meaningful relationships with residents and colleagues alike. Located in a vibrant community, our café provides a unique chance to make a positive impact on the lives of older people, all while enjoying competitive pay and flexible working hours.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Assistant ( Village)
✨Tip Number 1
Familiarise yourself with the specific needs of older people and those with dementia. Understanding their requirements will not only help you in your role but also show us that you're genuinely interested in providing excellent service.
✨Tip Number 2
Highlight any previous experience in a busy café or restaurant environment during your interactions. Sharing real-life examples of how you've handled customer service challenges can set you apart from other candidates.
✨Tip Number 3
Demonstrate your teamwork skills by discussing how you've collaborated with others in past roles. We value team players who can build trust and rapport with both colleagues and customers.
✨Tip Number 4
Be prepared to discuss your knowledge of food hygiene practices and health and safety principles. Showing that you take these aspects seriously will reassure us of your commitment to maintaining a safe and clean environment.
We think you need these skills to ace Hospitality Assistant ( Village)
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and skills required for the Hospitality Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience:Emphasise any previous experience in hospitality, food service, or working with older people. Mention specific roles where you demonstrated strong customer service skills and teamwork.
Showcase Your Skills:In your application, clearly outline your communication skills, ability to follow instructions, and knowledge of food hygiene practices. Use examples to illustrate how you've successfully applied these skills in past roles.
Personalise Your Application:Make your application stand out by personalising it. Address the hiring manager by name if possible, and express your enthusiasm for the role and the organisation's values, particularly regarding equity, diversity, and inclusion.
How to prepare for a job interview at St Monica Trust
✨Showcase Your Customer Service Skills
As a Hospitality Assistant, you'll be interacting with residents and customers regularly. Be prepared to share examples of how you've provided excellent customer service in the past, especially in a busy environment.
✨Demonstrate Teamwork Abilities
This role requires working closely with a team. Highlight your experience in collaborative settings and how you’ve supported colleagues in previous jobs, particularly in challenging situations.
✨Understand Food Hygiene Practices
Knowledge of food hygiene is essential for this position. Brush up on basic food safety principles and be ready to discuss how you ensure cleanliness and hygiene in a food service environment.
✨Be Ready to Discuss Adaptability
The job may involve dealing with diverse needs, especially when working with older people. Prepare to talk about how you've adapted your communication style or service approach to meet individual requirements.
