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- Tasks: Serve delicious food and drinks while creating a welcoming atmosphere for residents.
- Company: Join a caring team at a vibrant village café focused on community.
- Benefits: Earn £12.60 per hour with flexible part-time hours and a supportive work environment.
- Why this job: Make a difference in people's lives while honing your customer service skills.
- Qualifications: Good communication skills and a passion for hospitality are essential.
- Other info: Opportunity to learn about food hygiene and work with a diverse team.
The predicted salary is between 12 - 13 £ per hour.
Hours: 30 hours per week
Hourly rate: £12.60 per hour
Job Purpose
The Hospitality Assistants work closely with the Head Chef (Village) and Chef (Village) to provide a food and drink service in a welcoming, clean environment for our residents/customers in our village cafe.
Key Results
- Creates a welcoming environment for residents and customers in our village restaurants with a focus on customer service and providing a wide variety of food and drinks.
- Builds a rapport with residents.
- Provides a café/barista service in the village restaurants.
- Serves customers using the EPOS.
- Responsible for day-to-day cleanliness, hygiene and washing up after a food service.
- Safely closes down the kitchen at the end of the day in line with protocols in preparation for the next day.
- Removes waste.
Skills and Experience
- Communication
- Write notes and messages – numeracy, literacy and verbal skills.
- Communicate with people with differing communication needs.
- Encourage and influence.
- Understand and follow instructions and procedures.
- Strong customer service skills.
- Mixed methods and mediums of communication.
- Thinking style
- Analyses and evaluates given information.
- Adapts style and approach appropriate to situation or task.
- Structures tasks/activities.
- Pre-empts issues and trouble-shoots.
- Refers appropriate decisions to line manager.
- Identify and recommend learning and development areas for colleagues.
- Challenge, or suggest new ways of working, to promote the efficiency of the unit or team.
- Well-being and Values
- Works effectively as part of a team.
- Builds relationships of trust with others (team, residents and their family & friends).
- Potential exposure to challenging, physical or emotional situations.
- Collaborate with residents – tailoring service to meet individual needs.
- Promptly respond to or refer to team leader/line manager (as appropriate to role), issues of residents or colleagues' health or well-being.
- Understand the needs of older people and people with dementia (including willingness and motivation to learn).
- Aware of cultural and individual differences in all interactions and service areas.
Working with others
- Works effectively as part of a team.
- Builds relationships of trust with others (team, residents and their family & friends).
- Potential exposure to challenging, physical or emotional situations.
- Flexible style, stepping in to support team members when required, including on other sites.
Other Skills and Qualifications
- Essential
- Knowledge and experience of good food hygiene practices.
- Knowledge of health and safety principles.
- Good standard of general education.
- Desirable
- Barista trained.
- Food hygiene qualification level 2.
- Diploma (or NVQ) level 1 Catering/Food Service or equivalent.
- Experience working in a busy café/restaurant environment.
- Experience of working with older people.
- Experience using an EPOS.
Additional Information
Duties must be carried out in compliance with St Monica Trust's Equity, Diversity and Inclusion Policy. This role profile contains the principal accountabilities relating to this post and does not describe in detail all the duties required to carry them out. This post is exempt from the Rehabilitation of Offenders Act 1974 and this means that any criminal conviction, including spent convictions, must be made known at the time of the application.
Salary Ranges: £24, £24,570.00
Time Type: Part time
If you have any queries please email our Recruitment Team.
Hospitality Assistant employer: St Monica Trust
Contact Detail:
St Monica Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand their values and how you can fit in, making it easier to connect with the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating a welcoming environment, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these stories!
✨Tip Number 3
Show off your teamwork spirit! Be prepared to discuss how you’ve collaborated with others in previous roles. Highlighting your ability to build relationships and support your colleagues will make you stand out.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready. This shows your interest in the role and helps you gauge if the company is the right fit for you.
We think you need these skills to ace Hospitality Assistant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in showing us that you're a great fit for our team.
Tailor Your Application: Make sure to tailor your application to the Hospitality Assistant role. Highlight your customer service skills and any experience you have in food service or working with older people. This shows us that you understand what we're looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your skills and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at St Monica Trust
✨Know Your Stuff
Familiarise yourself with the basics of food hygiene and health and safety principles. Brush up on your knowledge about customer service, especially in a café or restaurant setting. This will show that you’re serious about the role and understand what’s expected.
✨Show Off Your People Skills
Since this role involves building rapport with residents and customers, be ready to share examples of how you've successfully interacted with different people in the past. Highlight any experience you have working with older individuals or those with specific needs.
✨Demonstrate Team Spirit
Prepare to discuss how you work as part of a team. Think of instances where you’ve stepped in to help colleagues or adapted your approach to support others. This is crucial in a hospitality environment where collaboration is key.
✨Ask Thoughtful Questions
At the end of the interview, don’t hesitate to ask questions about the team dynamics or how they handle challenging situations. This shows your interest in the role and helps you gauge if it’s the right fit for you.