At a Glance
- Tasks: Lead a vibrant retirement community, ensuring resident wellbeing and operational success.
- Company: St Monica Trust, a values-led charity focused on creating flourishing communities for older people.
- Benefits: Excellent benefits package, supportive environment, and meaningful work.
- Other info: Join a compassionate team dedicated to inclusion, respect, and continuous improvement.
- Why this job: Make a real difference in residents' lives while driving innovation and community engagement.
- Qualifications: Proven leadership experience in housing or hospitality, with strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
At St Monica Trust, we create places where older people can truly flourish: warm, vibrant communities built with care, expertise and heart. With a long-standing reputation for excellence, we are shaping the future of care environments across Bristol. We’re now seeking a Village Manager to lead one of our thriving retirement communities, shaping an exceptional resident experience while driving operational and commercial success.
The Role
As Village Manager, you’ll be the senior leader of the retirement community, accountable for both the day-to-day experience of residents and the long-term success and development of the village. This is a highly visible leadership role, combining strategic thinking, commercial awareness, and a genuine passion for creating environments where people feel connected, valued and inspired. You’ll oversee all aspects of village life, from resident wellbeing and community engagement to financial performance and service innovation, acting as both the public face of the village and a key contributor to the wider retirement living strategy.
- Resident Outcomes & Community Life
- Take accountability for resident wellbeing, happiness and sense of belonging
- Build a strong, connected community where people can contribute and thrive
- Champion resident voice, using feedback to continuously improve the experience
- Ensure a seamless journey from enquiry through to everyday living
- Strategic Leadership & Service Development
- Contribute to the evolution of St Monica Trust’s retirement living offer
- Lead with a long-term, future-focused outlook
- Identify opportunities for innovation, growth and service development
- Work collaboratively with senior leaders to shape strategy
- Operational Excellence
- Oversee all village operations, ensuring consistently high standards
- Manage financial performance, including full P&L accountability
- Ensure compliance with health & safety, GDPR and regulatory requirements
- Oversee property management, sales, leasing and resident transitions
- Build and maintain strong external partnerships
- Commercial Accountability
- Maximise occupancy, income and long-term sustainability
- Apply a strong commercial lens to decision-making
- Identify opportunities to strengthen financial performance
- Lead, inspire and develop a high-performing team
- Build a culture of accountability, care and continuous improvement
- Support colleagues to grow, develop and succeed
- Role model St Monica Trust values in everything you do
About You
You’re someone who takes pride in doing work that matters and understands the importance of creating a positive, welcoming environment for others. You’re reliable, respectful and enjoy working as part of a team to support the day-to-day experience of residents, colleagues and visitors.
Essential skills and experience
- Proven leadership experience in housing, retirement living, hospitality or similar environments
- Track record of delivering exceptional customer or resident outcomes
- Ability to operate strategically while managing day-to-day complexity
- Excellent communication and influencing skills
- Experience building and developing high-performing teams
- Knowledge of relevant regulatory and compliance requirements
- Experience within the retirement living or later living sector
- Understanding of care sector requirements
- Experience contributing to service design or innovation
- Experience managing mixed-use or community-based environments
What We’re Looking For
- Communicates with clarity, empathy and confidence
- Creates environments where people feel they belong
- Balances commercial insight with genuine care
- Builds trust and strong relationships across diverse stakeholders
- Brings energy, curiosity and a drive for continuous improvement
- Champions inclusion, respect and wellbeing
Why St Monica Trust?
Joining St Monica Trust means being part of a values-led charity dedicated to creating communities where older people truly flourish. Guided by compassion, respect and inclusion, we focus on people first, supporting residents, colleagues and communities to live well, feel valued and belong. Alongside meaningful work, we offer an excellent benefits package that recognises and supports our people.
Additional information - Duties must be carried out in compliance with St Monica Trust’s Equality, Diversity and Inclusion Policy. This role profile outlines the principal accountabilities and is not an exhaustive list of duties. This post is exempt from the Rehabilitation of Offenders Act 1974 and all convictions must be declared at application stage. Time Type: Full Time If you have any queries please email our Recruitment Team.
Village Manager in England employer: St Monica Trust
At St Monica Trust, we pride ourselves on being a values-led charity that fosters vibrant communities where older people can thrive. As a Village Manager, you will not only lead a dedicated team but also play a pivotal role in enhancing resident experiences and driving operational success in our Bristol retirement community. With a strong focus on employee growth, a supportive work culture, and a comprehensive benefits package, we ensure that our staff feel valued and empowered to make a meaningful impact every day.
StudySmarter Expert Advice🤫
We think this is how you could land Village Manager in England
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching St Monica Trust. Check out their website and social media to understand their values and community initiatives. This will help you connect with them on a personal level during your chat.
✨Tip Number 2
Prepare your success stories! Think of specific examples from your past roles that showcase your leadership skills and ability to create a thriving community. Be ready to share how you've made a positive impact in previous positions, especially in retirement living or similar environments.
✨Tip Number 3
Practice your communication skills! As a Village Manager, you'll need to communicate clearly and empathetically. Try doing mock interviews with friends or family to refine your responses and ensure you come across as confident and approachable.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. This not only shows your enthusiasm for the role but also reinforces your commitment to creating a positive environment for residents.
We think you need these skills to ace Village Manager in England
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for creating vibrant communities shine through. We want to see how much you care about making a difference in residents' lives and how you can contribute to their wellbeing.
Be Specific About Your Experience:Make sure to highlight your relevant leadership experience in housing or hospitality. We love seeing concrete examples of how you've delivered exceptional outcomes for customers or residents in the past.
Communicate Clearly:Use clear and concise language in your application. We appreciate straightforward communication that reflects your ability to connect with diverse stakeholders and build strong relationships.
Apply Through Our Website:Don’t forget to apply through our careers website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to lead one of our retirement communities.
How to prepare for a job interview at St Monica Trust
✨Know the Community
Before your interview, take some time to research St Monica Trust and its retirement communities. Understand their values, mission, and the specific needs of older residents. This will help you demonstrate your genuine passion for creating environments where people feel connected and valued.
✨Showcase Your Leadership Skills
Be prepared to discuss your previous leadership experiences in housing or hospitality. Think of specific examples where you’ve successfully managed teams or improved resident outcomes. Highlight how you can balance strategic thinking with day-to-day operations, as this is crucial for the Village Manager role.
✨Emphasise Communication and Empathy
Since the role requires excellent communication skills, practice articulating your thoughts clearly and confidently. Share examples of how you've built trust and strong relationships with diverse stakeholders. Show that you can communicate with empathy, which is essential for creating a welcoming environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think about potential challenges you might face as a Village Manager and how you would address them. This will demonstrate your strategic outlook and readiness to drive operational success.
